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Author Topic: Vanishing money from 123RF?  (Read 3873 times)

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« on: November 17, 2017, 07:48 »
I have been looking at my sales at 123RF over the last year or so and something is super fishy. I have been getting claw backs for sales one month that correspond to sales in previous months, normal so far, could just be a refund for fraud or whatever. But they are showing as a new sales for less money, which is then subtracted from the original sale and the difference is clawed back from me. These are credit sales, new sale and old sale for the same size image.

What the heck is that about? are they offering some sort of retroactive discount that we are then being billed for? I only noticed because there was a day that actually showed as negative income I had so many of these. Anyone else?

« Reply #1 on: November 17, 2017, 08:05 »
A couple months ago I had a situation where the same editorial image was downloaded and returned I believe 5 times - it was an LEL sale for $40. I wrote and asked multiple times what was up with that image and this is the response I got:

Apologies for the snail-like response. Our Team has done a thorough research on the issue that was brought up by you regarding the download of image # xxxxxxxx with LEL and multiple refunds relating to this.
The problem occurred due to a system error that split the initial purchase/download of the image which was eventually fixed by our team. As a matter of such, there should not be any further repeat of the similar case in the future.
Hope this clarifies. We apologize for the inconvenience and confusion that was caused by this. Please do not hesitate to contact us again should you need further assistance from us!

Certainly didn't clear things us - but the sale finally stood up without additional refunds.


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