MicrostockGroup
Agency Based Discussion => 123RF => Topic started by: melastmohican on June 09, 2011, 10:56
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I have noticed that that recently there are are no images to process but when I edit my images new ones appear there.
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Can you elaborate?
I uploaded images yesterday via FTP and I had to manually click on the link "click here to process uploaded files" on the "History" page.
Only this way I can transfer my FTP images to edit them.
I still see the link now and I have more images on the FTP waiting but they don't appear automatically.
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Hi Melastmohican and Click_click,
Thanks for the headsup. We apologize for the inconvenience caused with regards to the FTP.
For Melastohican, we've notified our IT personnel and they're rectifying the cause and fixing it accordingly.
However, for Click_click, kindly email your UID to [email protected] so that we can proceed to investigate the issues further?
Have a pleasant day!
Cheers,
Angelina
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Hi Melastmohican,
Our IT personnel has fixed the issue. You can try to re-upload your images using FTP.
Kindly email to [email protected] if you're facing the same issue.
Cheers,
Anglee
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Hi Melastmohican and Click_click,
Thanks for the headsup. We apologize for the inconvenience caused with regards to the FTP.
For Melastohican, we've notified our IT personnel and they're rectifying the cause and fixing it accordingly.
However, for Click_click, kindly email your UID to [email protected] so that we can proceed to investigate the issues further?
Have a pleasant day!
Cheers,
Angelina
I never had a problem. I just explained how it works for me.
All my FTP uploads are available when I click on the link on the "History" page.
I've always done it this way and I thought this is the way it's supposed to be.
Thanks for checking by!
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It is not fixed. Images are still going to web server automatically.
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It is not fixed. Images are still going to web server automatically.
Hi Melastmohican,
Is everything ok for the ftp?
Please email to [email protected] if you're unable to upload images using FTP.
Have a nice day!
Many thanks,
Anglee
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ftpresults.php?action=process does not show any results but images show up when I go to release_addphoto.php
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ftpresults.php?action=process does not show any results but images show up when I go to release_addphoto.php
Hi Melastmohican,
Thanks for the headsup. We've tested several times on our site and everything is working fine.
Hence, kindly advise us as below:
a) Which browser are you using?
b) Version of the browser.
So that we can proceed to investigate your issues further.
At the same time, you may try to re-upload your images via FTP in different browsers.
Cheers,
Anglee
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Still not working. Just tried this morning. Editorial was working first then it's broken like for normal images but I do not have any more editorials to submit.
I am using Firefox 4 on Mac OS X but I guess I tried at work with Firefox 4 on Windows XP and results were even worse. Here I at least can see animated image.
Also if this make any difference I am using AdBlock.
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Still not working. Just tried this morning. Editorial was working first then it's broken like for normal images but I do not have any more editorials to submit.
I am using Firefox 4 on Mac OS X but I guess I tried at work with Firefox 4 on Windows XP and results were even worse. Here I at least can see animated image.
Also if this make any difference I am using AdBlock.
Hi Melastmohican,
We will notify you via email once our IT personnel have looked through the cause of the issue you're facing now
Therefore, you may try-out filezilla to upload your images at the moment.
Thanks for your patience and understanding.
Cheers,
Anglee
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hi!
alternatively, you may send us your file and allow us to upload into your ftp and look at the processing. In this manner we can try as much as possible to replicate and see things from your side as much as possible.
Send your email and file to [email protected].
Thank you.
Alex.