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Agency Based Discussion => 123RF => Topic started by: m@m on September 14, 2009, 11:49

Title: Here we go again @123rf
Post by: m@m on September 14, 2009, 11:49
Here we go again with the commissions despairing from 123rf, and this time I also found one of my photos had being downloaded for a couple of days but the sale was not recorded on my earning sheet or my commissions...this situation seems to repeat it self every month or two  >:(...I'm really running out of patience with these guys, not only do they hardly sale anything but you have to stay on top of your account just to make sure your commission still there and now also, wether you got payed your commission on a sale or not...is it just me, or is anyone else experiencing the same crap?  >:( >:( >:(
Title: Re: Here we go again @123rf
Post by: etienjones on September 14, 2009, 11:54
Same CRAP here, it does make you wonder if its worth the trouble.
Title: Re: Here we go again @123rf
Post by: etienjones on September 14, 2009, 12:46
Well its fixed again, but it is a Mind F...........................................
Title: Re: Here we go again @123rf
Post by: m@m on September 14, 2009, 13:10
It sure is EJ ;)...now all I have to worry about is getting my commission for the image they sold (no small task) ::)
Title: Re: Here we go again @123rf
Post by: stockastic on September 14, 2009, 13:31
I removed my (small) portofolio and closed my account a few weeks ago.   For the tiny number of sales I got, it wasn't even worth the mouse clicks it took to upload an image.
Title: Re: Here we go again @123rf
Post by: madelaide on September 14, 2009, 18:45
I only use the "old download report", it is always more updated.
Title: Re: Here we go again @123rf
Post by: goldenangel on September 14, 2009, 21:19
I only use the "old download report", it is always more updated.
Me too. Although even the old report does not always show most up to date info.
Title: Re: Here we go again @123rf
Post by: m@m on September 15, 2009, 09:38
I only use the "old download report", it is always more updated.
Me too. Although even the old report does not always show most up to date info.

Very true GA, I just took yours and Adelaide's suggestion and checked the old report and it reflects the same data as the other...I really don't know whats going on, but I still have a downloaded photo that I've not gotten pay for, or the transaction even recorded on my earnings page, I've being trying to get in touch with support since Friday with no reply from them what so ever...I'm really starting to get a very bad feeling about 123rf.
Title: Re: Here we go again @123rf
Post by: goldenangel on September 15, 2009, 12:53
I hear you m@m. Yesterday I got a payment from 123rf, and today it is still showing the balance before the payment :)
Title: Re: Here we go again @123rf
Post by: massman on September 15, 2009, 13:12
I hear you m@m. Yesterday I got a payment from 123rf, and today it is still showing the balance before the payment :)

Me too, shhh!
Title: Re: Here we go again @123rf
Post by: goldenangel on September 15, 2009, 23:48
Me too, shhh!
:D
Title: Re: Here we go again @123rf
Post by: Phillip Minnis on September 18, 2009, 03:43
For several weeks, on and off, Iíve felt uneasy about the daily updated balance on my account. 

I use the PicNiche add-on tool, which keeps me up to date with my sales throughout the day.....except for 123RF, which only updates once at the end of each 123RF day.  The strange thing is that the update process for 123RF, at times, can take up to several hours to complete - adding and subtracting various amounts....none of which, most of the time, bear any resemblance to the amount that should have been added for my sales in the previous 24-hour period.  I felt that on a number of occasions my daily sales amounts were not being correctly added to the weekly and, consequently, monthly balance and, at times, they actually appeared to drop, rather than increase.

A couple of weeks ago, I started to check my sales several times each day....bearing in mind that the 123RF day ends either at 1.00pm or 2.00pm Sydney time.....I'm not 100% sure....as some days the subtracting and adding commences at around 1.00pm, and other days closer to 2.00pm.  Some days, this can go on for a number of hours.

A couple of weeks ago, on a couple of days, first thing in the morning, I wrote down my monthly total, and my total sales amounts.  Throughout the day, up until 1.00pm, I recorded any sales that I had accumulated.  What I found was that after the adding/subtracting process completed (after the end of the 123RF day), the monthly/total balance amounts seemed to be less than the figure that Iíd come up with, after adding the sales from that particular 24-hour period to the monthly/total balance.  It appeared that I was receiving the correct amount earned from credit sales; however, it seemed that I was missing out on my earnings obtained from subscription sales.

I wrote to 123RF about this matter, and expressed my concerns.  I even captured screendumps to substantiate my query, and attached them to my e-mail.

Within a short time I received the following reply:

Quote
I would advise against checking your earnings on 123rf 10 to 15 times per day. This is because pulling up the detailed earnings report does take a heavy toll on our system. It has to recalculate all the earnings from previous months and tally things up for you. As a result the system may or may not report your earnings accurately as the script does take some time to calculate out everything.

My advice to you is, if you find any problems with your earnings and if it persists for more than 2 days, do bring the matter to our attention, I believe checking your earnings 2 times a day at most is more than sufficient.

Thank you very much!

I'm afraid I didn't find that answer very helpful, and I felt my concerns were not addressed.

Over the past week, I just haven't had the time to keep a close eye on what's been happening to my account, however, a couple of days ago, I started to take a particular interest in it, and once again, the total sales figure did not match what I felt it should have been after the sales I'd achieved during the previous day.

Once again, I wrote to 123RF.  I sent a detailed e-mail, documenting a number of additions and subtractions that occurred at the usual time of the day, on that day.

Yesterday, at 12.16 pm, Sydney time, I wrote down my current monthly balance......$22.65.  I had two sales.....one subscription sale, and one credit sale of $1.29....totalling $1.65.  After the update yesterday afternoon (again after the usual subtracting and adding process), my monthly balance stood at $23.94.  The increase in my monthly sales is exactly $1.29.  So, what happened to the 36c from my subscription sale?   This confirmed in my mind that it appears to be the credit sales that seem 'go missing' at times.

After the update today, Iím more confused than ever. 

In the 24 hours period of the 17th, I had two subscription sales.  Earlier in the day, my account updated to $24.30Öand increase in 36c, which appears to be the amount of the subscription sale that was not recorded yesterday.  However, after 1.00pm, my account updated againÖ.this time; it dropped $1.55 from $24.30 to $22.75.  Hours later, just a few minutes ago, it updated again back to $24.30.  However, once again, the funds for the two subscription sales have not yet been added. 

To be honest, there are so many updates, both adding to, and subtracting various amounts from my current balance, none of which make sense most of the time, that Iíve completely lost track of what the balance of my account should be.  I just canít see why 123RF donít have set out all of the sales each photographer has in a similar way to iStock and other sites.

Unlike last time, when I received a reply from 123RF within 24 hours, as yet, I have not had a reply from the detailed e-mail I sent two days ago.

Am I the only one having this problem, now, or are others still experiencing this problem?
Title: Re: Here we go again @123rf
Post by: ErickN on September 18, 2009, 05:52
I only use the "old download report", it is always more updated.

Is it only me, or did 123RF get rid of the "old earnings report" page ?
Since they changed both "downloads" and "earnings" pages a while ago, I kept checking the old earnings pages (http://submit.123rf.com/submit/myearnings.php (http://submit.123rf.com/submit/myearnings.php)) that I found much easier to read than the new overloaded one, and also more up to date, but since yesterday or the day before I get a 404 page.
Title: Re: Here we go again @123rf
Post by: m@m on September 18, 2009, 08:39
You're not alone Phillip, I'm still waiting for a straight answer as to what happened to my commission of some photo downloaded a week ago today, in the mean time I'm already in the process of finding out what my legal options are on this matter.
Title: Re: Here we go again @123rf
Post by: HermanM on September 19, 2009, 20:09
They once "sent" me a check... one year of earnings... it never arrived, nobody knew anything, they never solved the issue... They absolutely suck.
Title: Re: Here we go again @123rf
Post by: m@m on September 20, 2009, 12:23
They once "sent" me a check... one year of earnings... it never arrived, nobody knew anything, they never solved the issue... They absolutely suck.

Did you take any legal action against them?...what did you do about it?
I can tell you one thing Herman, in my case is only the commission of one photo, which may not be worth  getting my attorney involved in this (not at his prices), but if this problem does not get resolved soon, I'll make sure to give them the worst trashing advertisement campaign they have ever seen...(de esto puedes estar seguro) and you can be sure of this.
Title: Re: Here we go again @123rf
Post by: HermanM on September 20, 2009, 20:57
They once "sent" me a check... one year of earnings... it never arrived, nobody knew anything, they never solved the issue... They absolutely suck.

Did you take any legal action against them?...what did you do about it?
I can tell you one thing Herman, in my case is only the commission of one photo, which may not be worth  getting my attorney involved in this (not at his prices), but if this problem does not get resolved soon, I'll make sure to give them the worst trashing advertisement campaign they have ever seen...(de esto puedes estar seguro) and you can be sure of this.

The problem was what to do...? For some 200 dollars and living in Panama there were no legal options viable, at least from a cost point of view.  They "sent" the check without being asked to a previous adress of mine, since they were slow sellers I didn't hang over there and when I realized they had sent the check to an old adress I contacted them.  They suggested that I checked with the "actual residents" of that adress, then simply ignored the issue.  The lesson learned was that I don't deal with sites that don't show reasonable lines of communication with its contributors and that have a certain level of sales to justify visiting the site at least each other day.  123RF does not meet any of these, at least for me.  I am waiting my next payout to delete my portfolio there, too little, too slow and not worth it.

On the other hand I had a check problem with SS and they solved it without any hassles, they cancelled the previous one and sent a new one in no time.  They are on another league.
Title: Re: Here we go again @123rf
Post by: m@m on September 21, 2009, 12:48
I feel the same way Herman, I'm also just waiting to reach payout so that I can delete my portfolio from 123rf as well, but at their sales rate, and also not getting payed some of my commissions, this could take years...lol... ;)
Title: Re: Here we go again @123rf
Post by: alex123rf on September 23, 2009, 02:36
Hi guys,

Yes, we're having some problems as of late. I'm guessing it's because of the nice lookstat, isyndica and others logging in on your behalf and asking for your account statistics, sales, earnings and other information. Our servers have really taken a beating due to the load this has generated.

As such we disabled the old earnings report and we've traced the bug for inconsistent reporting. We are now working to give you all a more stable report with all earnings properly calculated and appropriated to you.

Please kindly be patient. We are aware of the problem and will try our best to sort this out as soon as humanly possible.

Alex
for 123RF.com
Title: Re: Here we go again @123rf
Post by: goldenangel on September 23, 2009, 17:56
Thanks for the update Alex!
Title: Re: Here we go again @123rf
Post by: alex123rf on September 23, 2009, 20:19
Hello All,

IT team has informed me they managed to squish the bug. So, do check and see if everything is properly tabulated, if not, you can reach us at submission@123rf.com.

Thanks for roughing it out with us!

Alex
for 123RF.com
Title: Re: Here we go again @123rf
Post by: m@m on September 23, 2009, 20:27
Hello All,

IT team has informed me they managed to squish the bug. So, do check and see if everything is properly tabulated, if not, you can reach us at submission@123rf.com.

Thanks for roughing it out with us!

Alex
for 123RF.com

Alex, maybe the IT team should try spraying the bug instead of squishing it, because it's still alive and well, I'm still missing my commission from the last downloaded photo, or is this a different kind of bug?...BTW, you're asking us to reach you with the all clear at submission@123rf, but there's a little problem with that, no one there cares to answer concerns, questions or complains emails lately, any other suggestions to where we may be able to reach you?  ;)
Title: Re: Here we go again @123rf
Post by: goldenangel on September 23, 2009, 20:53
Today, it was the first time that sales have been updated as they happened, and not at the end of the day. 
Title: Re: Here we go again @123rf
Post by: alex123rf on September 23, 2009, 21:11
Sorry I'm a bit  ??? ! I'm a bit at a lost here, M@M says it's not fixed, while goldenangel says it is...? So which is which?

We have had a spate of holidays here, so our email answering dept was on holiday leave. She's back in action today, so let's give her a bit of a breather, shall we?

Thanks! Lemme know if it's fixed, you can always PM me here your UID on 123, and I'll see if I can trace the bug for ya.

Alex
for 123RF.com
Title: Re: Here we go again @123rf
Post by: m@m on September 23, 2009, 21:52
Alex, I've emailed you here at MSG as well as to your 123 email, look forward hearing from you soon.
Title: Re: Here we go again @123rf
Post by: goldenangel on September 23, 2009, 23:01
Sorry I'm a bit  ??? ! I'm a bit at a lost here, M@M says it's not fixed, while goldenangel says it is...? So which is which?
We probably need more people to say if it worked for them. I had 3 sales on 123rf today and they all seem to have appeared in my balance as they happened.
Title: Re: Here we go again @123rf
Post by: fotografer on September 24, 2009, 01:26
Working ok here
Title: Re: Here we go again @123rf
Post by: dirkr on September 24, 2009, 02:34
Working for me too, two sales today already showing up on the earnings site.

Unfortunately only subs (like almost everything lately on 123), but that's a different topic  ;)
Title: Re: Here we go again @123rf
Post by: Dreamframer on September 24, 2009, 02:39
Everything works fine for me now! :) No more jumping, and everything is on time. :) Thanks Alex!
Title: Re: Here we go again @123rf
Post by: massman on September 24, 2009, 02:53
Seems to be working okay with me, although I do seem to be missing a few hundred thousand dollars :)
Title: Re: Here we go again @123rf
Post by: dbvirago on September 24, 2009, 07:27
Can't really tell if it's working or not. While waiting for the 123 page to load, I have uploaded at all my other sites and am now browsing forums. It literally takes 5-10 minutes each morning to get connected.
Title: Re: Here we go again @123rf
Post by: m@m on September 24, 2009, 08:18
It's working fine this morning.
Title: Re: Here we go again @123rf
Post by: studioportosabbia on September 24, 2009, 16:01
I had some disappeared commissions a few weeks ago so send them an email. The reason they told me is that they are working with different servers which do not update at the same time.
I'm used to it now. It's slow but the 123rf crew is very friendly when you mention your problem.
Title: Re: Here we go again @123rf
Post by: goldenangel on September 25, 2009, 01:27
Uh oh. I just saw my yesterday's earning disappear from the balance again. It seems like the problem is still there unfortunately.
Title: Re: Here we go again @123rf
Post by: fotografer on September 25, 2009, 01:37
Same here.
Title: Re: Here we go again @123rf
Post by: dirkr on September 25, 2009, 02:00
yes, it's back again, earnings from the last few days are missing... ???
Title: Re: Here we go again @123rf
Post by: Dreamframer on September 25, 2009, 02:51
Back again...
Title: Re: Here we go again @123rf
Post by: fotografer on September 25, 2009, 13:55
My total has suddenly shot up by over 20$ so it was more than one days worth missing.
Title: Re: Here we go again @123rf
Post by: yuliang11 on September 28, 2009, 00:49
now it seems i owe 123rf money . lol
Title: Re: Here we go again @123rf
Post by: yuliang11 on October 01, 2009, 10:26
man they take long to fix this. i have a negative income now.
Title: Re: Here we go again @123rf
Post by: sc on October 01, 2009, 11:39
man they take long to fix this. i have a negative income now.

I've been going through this also - negative balance. I e-mailed them screen shots showing the differences. They said it was fine on their end and sent screen shots to show me.

It took a couple days but it is now back to where is should be.

From my end it seems some of the reporting from way back in June 2008 and moving forward didn't correspond - Monthly Reports vs. the Main Earnings page.
Title: Re: Here we go again @123rf
Post by: yuliang11 on October 14, 2009, 19:26

it's amazing. i've posted on their support forum without any replies. the problem has been for weeks now. i guess i'm gonna stop uploading at the moment
Title: Re: Here we go again @123rf
Post by: azurelaroux on October 19, 2009, 08:25
Your doing better than I am. The last three times I tried to access the earnings page the site hung and the page never showed. I'm hoping I can't get to it because it's under repair. It's been reporting no sales at all for the last 2 months.
Title: Re: Here we go again @123rf
Post by: epantha on October 19, 2009, 09:55
The 123RF website has been extremely slow for a while now. If I was a customer, I wouldn't want to wait 30+ seconds for the home page to load. :-\
Title: Re: Here we go again @123rf
Post by: ljooc on October 19, 2009, 10:06
after having the best month at 123rf in Sept, with an EL, Oct has fallen off the cliff. Loading their webpages has always been painfully slow, that might have further contributed to the very poor sales since Oct 1.

How are sales for everyone else in Oct so far?
Title: Re: Here we go again @123rf
Post by: epantha on October 19, 2009, 10:40
Veer is doing better than 123RF this month for me.
Title: Re: Here we go again @123rf
Post by: WarrenPrice on October 19, 2009, 13:28
after having the best month at 123rf in Sept, with an EL, Oct has fallen off the cliff. Loading their webpages has always been painfully slow, that might have further contributed to the very poor sales since Oct 1.

How are sales for everyone else in Oct so far?

Sporadic.  I've had six downloads on a small portfolio ... about 150 images.  Uploads here are a snap.  Should pass 200 images (uploads) this month.
Title: Re: Here we go again @123rf
Post by: epixx on October 20, 2009, 00:16
after having the best month at 123rf in Sept, with an EL, Oct has fallen off the cliff. Loading their webpages has always been painfully slow, that might have further contributed to the very poor sales since Oct 1.

How are sales for everyone else in Oct so far?

Exactly the same has happened with med; BME in September, but three downloads so far in October.
Title: Re: Here we go again @123rf
Post by: fotografer on October 20, 2009, 02:17
I'm 50% down this month on last month.
I still haven't been paid for last month has anybody else not been paid?
Title: Re: Here we go again @123rf
Post by: lisafx on October 20, 2009, 10:13
I'm 50% down this month on last month.
I still haven't been paid for last month has anybody else not been paid?

This is odd.  I am usually one of the last to get paid and I was paid on the 16th.  I think they go alphabetical or something and my last name starts with Y. 

Are you paid through Paypal or Moneybookers?  I am paid through Paypal if that makes any difference.

You should contact support if you haven't already.
Title: Re: Here we go again @123rf
Post by: fotografer on October 20, 2009, 12:52
Thanks but I have just realized what happened.  It used to  be paid into my account and then I gave the proceedings  of 123 over to a family member that helps me upload my images and she said that she hadn't been paid but now I realize that the money went into my  paypal account not hers.

I'm 50% down this month on last month.
I still haven't been paid for last month has anybody else not been paid?

This is odd.  I am usually one of the last to get paid and I was paid on the 16th.  I think they go alphabetical or something and my last name starts with Y. 

Are you paid through Paypal or Moneybookers?  I am paid through Paypal if that makes any difference.

You should contact support if you haven't already.
Title: Re: Here we go again @123rf
Post by: Pixart on October 20, 2009, 20:40
Fotographer, maybe you didn't read all the threads above.  123 has a glitch and they sent payment to the email addresses listed under "correspondence", yours must also differ from the email account recorded under "Paypal" in your account info.  In my case, I have no Paypal connected to my correspondence e-mail so my payment will bounce back to them even though I received a "you've got funds" message at that e-mail address.  You  likely do have a paypal account hooked up to your "correspondence" email address for your other agencies - so you likely received the payment into the wrong account also.

They reported here that they caught the error before ALL payments went out so they halted the rest of the payments (Lisa's was late but now she has it).  My payment has still not arrived to the proper account, but they said they are working on it.
Title: Re: Here we go again @123rf
Post by: fotografer on October 20, 2009, 22:10
Thanks Pixart, that explains why it happened.
Fotographer, maybe you didn't read all the threads above.  123 has a glitch and they sent payment to the email addresses listed under "correspondence", yours must also differ from the email account recorded under "Paypal" in your account info.  In my case, I have no Paypal connected to my correspondence e-mail so my payment will bounce back to them even though I received a "you've got funds" message at that e-mail address.  You  likely do have a paypal account hooked up to your "correspondence" email address for your other agencies - so you likely received the payment into the wrong account also.

They reported here that they caught the error before ALL payments went out so they halted the rest of the payments (Lisa's was late but now she has it).  My payment has still not arrived to the proper account, but they said they are working on it.