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Author Topic: Uploading not working???  (Read 17756 times)

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ruxpriencdiam

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« on: June 17, 2013, 13:23 »
0
Been waiting all morning and still cant upload anything???

Quote
Upload Stopped
Sorry to inform that uploads will be temporarily stopped to facilitate a scheduled maintenance of our storage system.

Been one hell of a maintenance upgrade.


ruxpriencdiam

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« Reply #1 on: June 17, 2013, 20:24 »
0
Over twelve hours for maint?

Seems a bit long?

« Reply #2 on: June 17, 2013, 23:52 »
0
Yeah, that's not maintenance.  That's oh @#$%..........................

« Reply #3 on: June 18, 2013, 01:37 »
0
Still not working :(

ruxpriencdiam

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« Reply #4 on: June 18, 2013, 10:21 »
0
I posted late last night on one of the 123 FB postings about it not working and got a response back on what to do and without doing anything I went to the site and tried and it works but!

It has changed and is different now and now I cant get my files from Processing Queue to Completed Images?????


« Reply #5 on: June 18, 2013, 10:50 »
+1
It has changed and is different now and now I cant get my files from Processing Queue to Completed Images?????

Same for me.

« Reply #6 on: June 18, 2013, 21:07 »
0
I had 80 images in the queue in four different batches, 20 showed as approved before this happened the rest in pending.  Now all 80 are simply gone.  Not in portfolio, not in pending not in history.  FTP processing says no images found.  Not good.


« Reply #8 on: June 18, 2013, 23:54 »
0
Anglee, thank you for posting an update.  I am sure it is not a fun time for IT staff there.  Good luck!

« Reply #9 on: June 19, 2013, 04:25 »
0
It has changed and is different now and now I cant get my files from Processing Queue to Completed Images?????

Same story >-<

Beppe Grillo

« Reply #10 on: June 19, 2013, 11:02 »
0
Don't work here too
(Why do better when you can do worst? :D )

Dan

« Reply #11 on: June 19, 2013, 11:21 »
0
     Having  a  problem  also.  Have  a  cople  approved  but  they're  not  showing  up.

« Reply #12 on: June 19, 2013, 11:23 »
0
     Having  a  problem  also.  Have  a  cople  approved  but  they're  not  showing  up.

If your images were approved, then you are not having trouble uploading.

« Reply #13 on: June 19, 2013, 11:48 »
+1
My 3 images lying in Processing and just at 20% after couple days  ???  Really unusual for 123rf as have gotten used to relatively easy uploads and fast reviews there... hope they'll fix whatever it is soon

« Reply #14 on: June 20, 2013, 04:12 »
0
Quote
We regret to inform that we will disable queueing of files to process until further notice.
  :o

dbvirago

« Reply #15 on: June 20, 2013, 10:25 »
0
Over twelve hours for maint?

Seems a bit long?

Been a week now

« Reply #16 on: June 20, 2013, 12:50 »
0
Strange, I have absolutely no problem with their upload  ;)

dbvirago

« Reply #17 on: June 20, 2013, 13:03 »
0
Well, I'll check again, but per this and another thread, and the post from their tech support, many of us are having a problem. This morning, I didn't try to go past their captcha code, which pops up every time despite saying that I won't see it again. Assumed if that was still broke, then the uploader was also

dbvirago

« Reply #18 on: June 20, 2013, 13:05 »
0
Even stranger considering that after you get past the captcha code and get to the upload page, the button is disabled and the following is there instead.

We regret to inform that we will disable queueing of files to process until further notice.

« Reply #19 on: June 20, 2013, 15:34 »
+1
Oh dear, that was meant to be ironic   :-\ - don't have a problem with their upload because I haven't used it since last October

Ron

« Reply #20 on: June 20, 2013, 16:23 »
0
Quote
Thank you for your email.

We regret to inform that we will disable queueing of files to process until further notice.  This Due to our new system which has just recently been implemented, once all the technical glitches have been sorted, uploads will be much more stable and faster.

We sincerely apologize for any inconvenience caused.
Thank you for your understanding and patience on the matter.

Beppe Grillo

« Reply #21 on: June 20, 2013, 23:07 »
0
Quote
Thank you for your email.

We regret to inform that we will disable queueing of files to process until further notice.  This Due to our new system which has just recently been implemented, once all the technical glitches have been sorted, uploads will be much more stable and faster.

We sincerely apologize for any inconvenience caused.
Thank you for your understanding and patience on the matter.

No, I don't understand

Are we contributors or beta testers???
(Why to put online a new version of a site till you are not sure it works well?)
« Last Edit: June 21, 2013, 09:55 by Beppe Grillo »

« Reply #22 on: June 21, 2013, 08:37 »
0
Hi all,

FYI

I just uploaded to 123rf and it seems to work this morning.  I am no longer getting the message "We regret to inform that we will disable queueing of files to process until further notice."

The files uploaded and read as "File currently pending processing".  Note: I used the web uploader and not the ftp.

Cheers,
« Last Edit: June 21, 2013, 09:25 by Click Images »

« Reply #23 on: June 21, 2013, 09:42 »
0

The files uploaded and read as "File currently pending processing".  Note: I used the web uploader and not the ftp.


Yes...I too used the web uploader this morning and found that it was stuck on 20% when in the "file currently pending processing". I kept clicking "refresh page" until they went through.

dbvirago

« Reply #24 on: June 21, 2013, 10:07 »
0
I just tried the ftp uploader. You still get the captcha page with the promise that "You will not see this prompt again unless you have logged out."

The button to upload is back, but when you start you get Uploading... Please wait instead of the old screen that showed progress. At this point, I have no idea if it's working or not - going to leave that window running for a while.

This month's sales half of last month, so they will cross the trouble vs worth line quickly
 

dbvirago

« Reply #25 on: June 21, 2013, 12:40 »
0
three hours later it still say's please wait. I hit refresh and it takes me back to the captcha screen.

I'm done.

« Reply #26 on: June 22, 2013, 01:02 »
+1
Hi Everyone,

We are in the midst of switching to a new image processing system that works along the same lines as our video and audio processing mechanism.

How this works is:
Via FTP:
1. Upload your files into FTP.
2. Go to the upload page (yes the captcha is a necessary step)
3. Pass the captcha challenge
4. Click FTP Settings / Check FTP Upload Results
5. Click Continue >>>
6. What this does is our system will transfer the files from your FTP folder into a queue.

Via Web form:
1. Upload your files into FTP.
2. Go to the upload page (yes the captcha is a necessary step)
3. Pass the captcha challenge
4. Click Web Form Uploader
5. Select the items that have to be uploaded
6. Check the appropriate check boxes and
7. Click Upload!
8. What this does is our system will transfer the files from your computer into into a queue.

Why is a queue necessary?
We have an increasing number of digital files to process and work with. Due to the popularity of "upload once, send to many" apps out there, these apps are really good at uploading and then processing files concurrently. What happens is that our servers will literally max out on CPU resources and this results in even more angst as your files are corrupted due to failed graceful processing.

Why is captcha necessary?
To allay the auto processing of the apps above. We will work to ensure that the apps will eventually be able to process your files automatically too but we're switching to a new system, so for the time being, do be patient with the system as we work to iron out the bugs.

What's are we working on actively?
Various items:
1. We are currently working to improve the system so that you receive a message on the ESTIMATED time before your files are available for MR attachments/describing/keywording. This is proving to be a challenge as we have to determine the existing queue length and then estimate the time you need for your own files to arrive at a logical estimated timeframe.

2. I do believe that the messaging for the various error detection are a bit vague as well. We are working to make sure that we will give you proper error reports in the future.

3. The system messaging must also be a lot more intuitive because a lot of contributors are so used to processing things in real time, we hope to change this with better messaging to you so that everyone understands that there IS A QUEUE, and you have to send the files in, and come back later to complete the steps.

What don't we recommend?
We advise against refreshing the page continuously as it will generate even more errors. We advise you to be patient, click once and let it take a short while as the system churns through the queue. We too are testing the system so that its robustness and responsiveness is up to par with your expectations as well as ours.

I also note that you might be worried if you missed out certain files due to this problem. We have begun to keep track of your original file names quite some time back. We can give you a CSV dump of all the files you have sent to us and you can identify which files are missing from your portfolio rather easily. Please email
[email protected] if you need your CSV file to conduct the reconciliation exercise.


Thank you for your understanding! Please give us a week to iron things out and get the system back on its feet again. We haven't restricted any uploading or processing.
Alex

« Reply #27 on: June 22, 2013, 07:57 »
0
I just tried it and cant get past the captcha. It keeps redirecting me to the starting page where I have to choose what kind of media to upload.

Ill check back in a month...

ruxpriencdiam

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« Reply #28 on: June 22, 2013, 08:47 »
+1
Are the buyers having to jump through all of these hoops?

Because if so they wont be looking for any images with all of the hoops that will be in their way!

« Reply #29 on: June 22, 2013, 12:44 »
+1
Well, I did manage eventually to get to the images are in the queue page (although it kicked me back a step a few times for no apparent reason).

You really should remove the text that says "you will not see this again unless you log out" since it seems to be completely untrue.

Good luck getting a fast, reasonable, reliable, and stable upload system working. With your extra 30% or so I expect nothing less.

« Reply #30 on: June 23, 2013, 09:52 »
0
It's encouraging to read that got your images to the queue page Tom  :)

I have tried for some days now, with photos that were uploaded using FTP. The files upload OK but all I seem to get when I try to process the uploaded files is: "Uploading...Please Wait...". And I have waited for many hours.

If I connect the FTP, I can see that my files are still there.

Did you try anything different? Or did you just try many times, and suddenly it worked?

Jens

« Reply #31 on: June 23, 2013, 22:38 »
0
It's encouraging to read that got your images to the queue page Tom  :)

I have tried for some days now, with photos that were uploaded using FTP. The files upload OK but all I seem to get when I try to process the uploaded files is: "Uploading...Please Wait...". And I have waited for many hours.


True Story  :-\

« Reply #32 on: June 24, 2013, 08:50 »
0
My files are moved to pending now. I had been logged out, probably by the 123RF system, and when I logged back in, they were in the pending queue.

Jens

ruxpriencdiam

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« Reply #33 on: June 24, 2013, 11:06 »
-2
Figured I would give it a try again! :( :( :( :( :( :(

    Filename    123RF Filename    File Type      Uploaded      Status    Action
1)   064_1.jpg      Stock Photo      Time left: 5 mins    
2)   019_1.jpg      Stock Photo      Time left: 5 mins    
3)   033_1.jpg      Stock Photo      Time left: 5 mins    
4)   045_1.jpg      Stock Photo      Time left: 5 mins

Been spinning and working 5 minutes for well over 15-20 plus minutes!!!!!!!!!!!!!!! >:( >:( >:( >:( >:(

This spinning is just a waste of time and my internet service which is DATA limited so it just burns up DATA doing nothing that I pay for each month and 123's easy upload process was thrown out the window for what may even be more piss poor then what they have over on BS!!!!!!!!!!!!!!!!!!!!!!!!!!

Got hundreds to upload and can't do a dam thing like this so it looks like time to wait till the cows come home and maybe then it will be fixed or maybe we are going to have to wait till hail freezes over???????????????????

« Reply #34 on: June 25, 2013, 01:12 »
0
Anybody having this issue ?

Not Found

The requested URL /ftpresults.php was not found on this server.

« Reply #35 on: June 25, 2013, 01:38 »
0
Ok. i got it working after following the instructions from the support a few posts above. Thanks a lot !

ruxpriencdiam

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« Reply #36 on: June 25, 2013, 06:56 »
0
The old system was 100 times better then this new crap is or ever will be!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

dbvirago

« Reply #37 on: June 25, 2013, 07:36 »
0
Yeah for me after step 3 I go  back to step 2, then to step 4 and ultimately nothing is happening.

« Reply #38 on: June 25, 2013, 09:48 »
0
Not working for me... After click on "Click here to process your uploaded files." - I am
stuck with "Uploading...Please wait..." forever.

I am not able to transfer vector illustrations from FTP server to queue.
« Last Edit: June 25, 2013, 09:56 by Clairev »

« Reply #39 on: June 25, 2013, 10:02 »
+1
i'm only able to get it working on firefox. anybody can get it working in chrome ? i believe you are facing this issue if you are using chrome.

dbvirago

« Reply #40 on: June 25, 2013, 10:08 »
0
Wow. After 2 weeks someone posts some useful information. Just tried it in IE and it is working. Also didn't ask for captcha since I was already logged in.

Thanks, Yuliang

« Reply #41 on: June 25, 2013, 10:11 »
0
Thank You yuliang11,
it works in Firefox, it is not working in Opera.

ruxpriencdiam

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« Reply #42 on: June 25, 2013, 11:08 »
0
I use Firefox and it works to the point of the waiting forever for the files to go from processing to completed!

The old way once queued you checked the box and saved all done but this way is a joke.

« Reply #43 on: June 25, 2013, 11:26 »
0
Gosh, didn't know so many were having problems. Glad to help out.

« Reply #44 on: June 25, 2013, 12:37 »
0
Not working in Chrome. Please wait............... Logging into the FTP the files are not transferred.

« Reply #45 on: June 25, 2013, 22:48 »
0
After uploading through FTP, Do all rest steps in firefox. It works. I did it for my 16 images.

Beppe Grillo

« Reply #46 on: June 26, 2013, 00:02 »
0
I have tried with Firefox.

The beginning of the upload process seems to work, but after a while I get this:




Edit: despite the "Failed to complete processing" message the file is in the pending folder now
« Last Edit: June 26, 2013, 00:23 by Beppe Grillo »

elilena

  • Symbiostock member
« Reply #47 on: June 26, 2013, 06:15 »
0
Have not uploaded the TIFF- files by mistake? This happened to me sometimes :-)

Beppe Grillo

« Reply #48 on: June 26, 2013, 07:06 »
0
^
no, they are jpeg of the jpeg kind, than more jpeg than this they cannot be :D

PZF

« Reply #49 on: June 26, 2013, 10:52 »
0
What a fiasco! Followed the usual button to get:

Not Found
The requested URL /ftpresults.php was not found on this server. 
:(

Found further instructions on this site. :)

but now just sitting there whirring.....says time left 5 minutes....still whirring.....
:(((

« Reply #50 on: June 28, 2013, 12:54 »
+1
Functionality of site is one thing but it seems like they never test usability. Why in heck I have to to do multiple clicks just to see something?

1. I am thinking that processing of FTP uploads should be fully automated with usage of current processing queue. Right now I have to click Upload-> Photos (JPG) radio -> Continue button -> FTP settings / Check Upload FTP Results -> Continue button - I hereby warrant that the photos check box -> Click here to process button. 7 clicks!!!
2. Then if I want to attach releases I have to click More link -> Releases button just to get to selection. Why Referral link is more important that Releases.

« Reply #51 on: June 29, 2013, 18:18 »
0
While 123rf has been very easy to work with over the years, the problem is getting to be pretty annoying and I can't understand why it would be so difficult to fix.

ruxpriencdiam

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« Reply #52 on: July 02, 2013, 08:06 »
-1
Still broken big time!!!!!

What was the easiest is now a RPITA and not worth a dam!!!!!

8:46.20am

   033_1.jpg   Unassigned   Stock Photo      Failed to complete processing - Dimensions too low


This is what I get after waiting for 15 minutes for a file that is a 15MP image yet seconds before as I was copying this it had originally said 11 minutes for the status.

And this is just 1 image !!!!!!!

Pretty dam bad.

Anyone from 123 want to explain when this will be fixed and back to normal is this the crap we are going to have to deal with from now on!!!!!!

I am affraid to even think of trying to use FTP :'( :'( :'( :'( :'(

« Reply #53 on: July 02, 2013, 08:13 »
+3
Still broken big time!!!!!

What was the easiest is now a RPITA and not worth a dam!!!!!

8:46.20am

   033_1.jpg   Unassigned   Stock Photo      Failed to complete processing - Dimensions too low


This is what I get after waiting for 15 minutes for a file that is a 15MP image yet seconds before as I was copying this it had originally said 11 minutes for the status.

And this is just 1 image !!!!!!!

Pretty dam bad.

Anyone from 123 want to explain when this will be fixed and back to normal is this the crap we are going to have to deal with from now on!!!!!!

I am affraid to even think of trying to use FTP :'( :'( :'( :'( :'(


If you are expecting a response from 123RF I'd first address them with a little more politeness.  Yes it appears broken, yes it's a pain but one doesn't have to be rude about it.

ruxpriencdiam

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« Reply #54 on: July 02, 2013, 08:21 »
0
And FTP is super broken!

I just uploaded one file and this is what I get.

Command:   MLSD
Response:   150 Accepted data connection
Response:   226-Options: -a -l
Response:   226 23 matches total
Status:   Directory listing successful


1)   Catalog #14 127_1.jpg   Unassigned   Stock Photo      Time left: 2m   
2)   Catalog #14 125_1.jpg   Unassigned   Stock Photo      Time left: 2m   
3)   Catalog #14 122_1.jpg   Unassigned   Stock Photo      Time left: 2m   
4)   099_1.jpg   Unassigned   Stock Photo      Time left: 2m   
5)   077_1.jpg   Unassigned   Stock Photo      Time left: 2m   
6)   073_1.jpg   Unassigned   Stock Photo      Time left: 2m   
7)   069_1.jpg   Unassigned   Stock Photo      Time left: 2m   
8)   064_1.jpg   Unassigned   Stock Photo      Time left: 2m   
9)   048_1.jpg   Unassigned   Stock Photo      Time left: 2m   
10)   037_1.jpg   Unassigned   Stock Photo      Time left: 2m   
11)   033_1.jpg   Unassigned   Stock Photo      Time left: 2m   
12)   031_1.jpg   Unassigned   Stock Photo      Time left: 2m   
13)   019_1.jpg   Unassigned   Stock Photo      Time left: 2m   
14)   016_1.jpg   Unassigned   Stock Photo      Time left: 2m   
15)   005_1.jpg   Unassigned   Stock Photo      Time left: 2m   
16)   004_1.jpg   Unassigned   Stock Photo      Time left: 2m   
17)   033_1.jpg   Unassigned   Stock Photo      Failed to complete processing - Dimensions too low


Something is seriously wrong?????????????????????????


PZF

« Reply #56 on: July 03, 2013, 03:46 »
0
Upload just worked for me....

« Reply #57 on: July 03, 2013, 06:36 »
0
123RF - I sent them an email about the uploading problem - i.e. not working with Filezilla.  Got a very prompt message back.  I can't find anything except on this site about the wait and for how long  they are "disabling queueing of files until further notice".
I am a newbie on the 123rf site - so I don't want to make 'waves'.
This was their reply......

Hi there,

Thank you for your email.

We regret to inform that we will disable queueing of files to process until further notice.  This due to our new system which has just recently been implemented, once all the technical glitches have been sorted, uploads will be much more stable and faster.

We sincerely apologize for any inconvenience caused.
Thank you for your understanding and patience on the matter.

Sincerely,
Best regards, always!
Submissions & Review Team
for 123RF.com


« Reply #59 on: July 03, 2013, 11:42 »
0

We have also re-enabled our old processing scripts so that when activated it will send the all files in your FTP for processing. You should no longer have any error 404s. This was done to accommodate the automated apps that triggers the processing scripts to us.

Thank you,

Alex.

super, thanks

Beppe Grillo

« Reply #60 on: July 04, 2013, 03:20 »
0
Yesterday I had the huge surprise to see the ftp upload working!!!!
Ergonomic of the site is always a pain by the way

dbvirago

« Reply #61 on: July 07, 2013, 16:56 »
0
Been working ok, but half files yesterday and all files today: Failed to complete processing - JPG copy of file is corrupted   

gillian vann

  • *Gillian*
« Reply #62 on: July 07, 2013, 19:30 »
0
worked ok for me this morning, although a bit slower than usual?

dbvirago

« Reply #63 on: July 08, 2013, 10:35 »
0
Failed to complete processing - JPG copy of file is corrupted

Four of ten this morning. 19 of the last 30

« Reply #64 on: July 09, 2013, 10:24 »
0
Yep, many corrupted files. They must have changed the image processor.

dbvirago

« Reply #65 on: July 09, 2013, 12:47 »
0
Failed to complete processing - JPG copy of file is corrupted

5 of 10 today, 24 of the last 40.

dbvirago

« Reply #66 on: July 10, 2013, 13:15 »
0
Another 5. Failed to complete processing - JPG copy of file is corrupted
29 of last 50.

A week since anyone at 123 checked in here

Ron

« Reply #67 on: July 10, 2013, 14:46 »
0
I stopped uploading for several reasons, but the way this is going I am not even going to make an attempt in uploading there. How long does it take to fix something? They break it over night though, thats no problem. Same story as over at Istock.

« Reply #68 on: July 10, 2013, 23:51 »
0
Today I submitted 5 eps images and 5 jpgs to 123RF and it seems to have succeeded perfectly, no problems. And I like the new interface.

« Reply #69 on: July 11, 2013, 08:34 »
0
I'm not sure what happened to 123 but after 2 years of growth my sales are about 80% :o lower then normal on 123 this month. I even woke up to -4.90  :o this morning. I can't help but think these problem messed things up on 123....or maybe like everyone has been telling me 123 is just not that good. 123 is my lowest earner so far this month......lowest by far.

dbvirago

« Reply #70 on: July 11, 2013, 13:57 »
0
Everything worked fine for me today also

ruxpriencdiam

    This user is banned.
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« Reply #71 on: July 12, 2013, 08:55 »
0
i got one file to load a few days ago and weill see what happens now and go from there!

If it still doesn't work then I will send the unuploadable file to them so they can try on their side.

« Reply #72 on: July 16, 2013, 14:25 »
0
It is getting worse. Today almost everything got corrupted. No other agency has problems with my files it maybe they got some sort of hardware failure?


CD123

« Reply #74 on: July 16, 2013, 23:25 »
0
Uploaded 36 images in 2 batches yesterday without a glitch. Using FTP Rush.

« Reply #75 on: July 17, 2013, 04:50 »
0
The upload via FTP is not the problem. Its the processing on the 123RF site where the files get corrupted for what ever reason...

CD123

« Reply #76 on: July 17, 2013, 07:06 »
0
The upload via FTP is not the problem. Its the processing on the 123RF site where the files get corrupted for what ever reason...

Oh, OK. But had no problem with that either (Firefox 10.0.2)

dbvirago

« Reply #77 on: July 17, 2013, 09:20 »
0
Five Ripe Red Apples on a Wood Table.jpg   Unassigned   Stock Photo      Failed to complete processing - Not valid imagetype   

Is it the fact that they are apples, or is only red apples?

CD123

« Reply #78 on: July 17, 2013, 10:15 »
+1
Five Ripe Red Apples on a Wood Table.jpg   Unassigned   Stock Photo      Failed to complete processing - Not valid imagetype   

Is it the fact that they are apples, or is only red apples?
Can be that the default max is set to 4 apples or that they look over ripe?

PZF

« Reply #79 on: July 18, 2013, 13:52 »
0
Not working again.......

PZF

« Reply #80 on: July 20, 2013, 00:49 »
0
now it is

« Reply #81 on: July 21, 2013, 03:50 »
0
Still not working here...

Tryingmybest

  • Stand up for what is right
« Reply #82 on: July 23, 2013, 07:52 »
0
Yeah, unable to connect FTP at all.  :P

w7lwi

  • Those that don't stand up to evil enable evil.
« Reply #83 on: July 23, 2013, 17:41 »
0
Just uploaded 20 images yesterday via FTP and they went straight through with no problems.  They cleared processing and are now pending in the completed file section (FileZilla 3.6.0.2, Latest version of Firefox and Windows 7).

gillian vann

  • *Gillian*
« Reply #84 on: July 30, 2013, 18:07 »
0
I am still having an issue where one out of every batch is corrupted. I dislike the way the site tells me that my file is corrupted, rather than "oops, we've messed up the upload on that one".

PZF

« Reply #85 on: July 31, 2013, 11:41 »
0
FTP seems to be working for me now. But sales have ceased....
You win some.....!

« Reply #86 on: August 19, 2013, 18:32 »
0
Ahhh, they changed their site from submit.123rf.com to ftp.123rf.com.  I was wondering why it was down so long without more complaints.


 

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