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Author Topic: Responsibility for setting incorrect licence  (Read 7313 times)

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« on: March 30, 2016, 03:10 »
0
Hi all,

Alamy has certain restrictions as to what type of images can be licenced for sale on its website (e.g. RM image on Alamy cannot be sold simultaneously on microstocks as RF, etc.).

In your experience, have you ever come across (unintentionally, of course) to a situation where your photo was put on Alamy as RM and at the same time it was on microstock as RF/editorial? Does Alamy track this down? In other words, how does it enforce this rule/limitation and what could be the consequences if you get caught?

I asked because I just realized that a couple of my RM photos on Alamy are accidentally put as RF on micros (or vice versa, just overlooked this somehow with thousands of photos) and while I'm about to delete them from portfolio on Alamy, I'm concerned that some sanctions could be imposed on me anyway.

Thanks for your feedback.


ShadySue

« Reply #1 on: March 30, 2016, 03:20 »
0
I don't know the answer to your specific question, sorry.

But in case you don't know, deleted files can still be sold by Alamy for six months (to cover someone having comped a file but having a long lead time). To make sure no-one else can find your file after you delete it, remove all caption, description, keyword, location etc information BEFORE hitting the delete button: you can't do it afterwards.

« Reply #2 on: March 30, 2016, 05:34 »
+16
But in case you don't know, deleted files can still be sold by Alamy for six months (to cover someone having comped a file but having a long lead time). To make sure no-one else can find your file after you delete it, remove all caption, description, keyword, location etc information BEFORE hitting the delete button: you can't do it afterwards.

Not great advice really, as any customer who already may have seen the shot / made a note of the ref / downloaded a comp will still be able to find the image using the reference code or download link.

In your experience, have you ever come across (unintentionally, of course) to a situation where your photo was put on Alamy as RM and at the same time it was on microstock as RF/editorial? Does Alamy track this down? In other words, how does it enforce this rule/limitation and what could be the consequences if you get caught?

Don't worry - these mistakes can happen from time to time and we can help! Your best bet in this case is to let us know which images are affected and we can either delete them immediately for you or switch the licence over to RF (where possible). We can also check to see if the images are already in a sales path, e.g if a customer has already downloaded the comp for potential use.

Just drop us an email at memberservices@alamy.com or PM me the image refs here and I'll take care of it.

Cheers

James A
« Last Edit: March 30, 2016, 09:03 by Alamy »

« Reply #3 on: March 30, 2016, 05:39 »
+8
I contacted Alamy support several times last months, and they were very responsive, and helpful. Just to add here my thank you.

« Reply #4 on: March 30, 2016, 05:51 »
+5
yes alamy support is one of the best always quick and helpful....unlike others agencies where can take days or a whole week to gen an answer.

dpimborough

« Reply #5 on: March 30, 2016, 07:37 »
+8
A lesson to be learned by the other so called agencies  :)

« Reply #6 on: March 30, 2016, 08:10 »
+3
Seems alamy are the only ones to come on this site lately to answer issues  top marks no doubt the others come on here to spy.........

« Reply #7 on: March 30, 2016, 08:43 »
+1
Just drop us an email at memberservices@alamy.com or PM me the image refs here and I'll take care of it.

Thanks, James. Just PM'ed you with the reference numbers. Your help is highly appreciated!


« Reply #8 on: March 30, 2016, 09:06 »
0
It happened to me to set unintentionally some photos as RM on Alamy
Then I wrote them asking to change it in RF and they did it it very fast.
So yes their support is very good.

Their system is a little tricky by the way It would be more simple to have the possibility to set a kind of licence as preference, and then change it for the single image if necessary.

But all the Alamy system is unnecessarily complex.
It remembers me the old French adage "Why to do it simple when you can do it complex?"

« Reply #9 on: March 30, 2016, 09:19 »
+3
Just drop us an email at memberservices@alamy.com or PM me the image refs here and I'll take care of it.

Thanks, James. Just PM'ed you with the reference numbers. Your help is highly appreciated!

No problem - all taken care of and I've replied to your PM.

Cheers

James A

« Reply #10 on: March 30, 2016, 09:20 »
+4
It happened to me to set unintentionally some photos as RM on Alamy
Then I wrote them asking to change it in RF and they did it it very fast.
So yes their support is very good.

Their system is a little tricky by the way It would be more simple to have the possibility to set a kind of licence as preference, and then change it for the single image if necessary.

But all the Alamy system is unnecessarily complex.
It remembers me the old French adage "Why to do it simple when you can do it complex?"

You can set a default licence - just go to Manage Images, select "Defaults and Pseudonyms" from the top and make your choice.  :)

With the release of the new tools (coming soon) you'll be able to select RF editorial too.

Cheers

James A

« Reply #11 on: March 30, 2016, 09:45 »
+6
...Just drop us an email at memberservices@alamy.com or PM me the image refs here and I'll take care of it....

Alamy support is excellent. They are polite, helpful and prompt - you couldn't ask for more. I recently wrote to ask if they could cancel the deletion of images I had scheduled late last year (when I was thinking of making some images exclusive to 500px, before KK Thompson nuked that notion). I couldn't see where to do that from the contributor interface.

They wrote back that it would have to be done their end and shortly afterward that it had been done. I wish it weren't so exceptional to have great contributor support, but kudos to Alamy for theirs!
« Last Edit: March 30, 2016, 10:16 by Jo Ann Snover »

« Reply #12 on: March 30, 2016, 10:01 »
+1
With the release of the new tools (coming soon) you'll be able to select RF editorial too.
Cheers
James A

Wow! Did I just read and understand that correctly? We'll be able to upload editorial images which we currently have under an RF license elsewhere?
That's fantastic news if I've understood correctly. The vast majority of my port is editorial, but I cannot currently upload those to Alamy because they have to be RM if editorial.
Kind regards, david.

« Reply #13 on: March 30, 2016, 10:03 »
+5
With the release of the new tools (coming soon) you'll be able to select RF editorial too.
Cheers
James A

Wow! Did I just read and understand that correctly? We'll be able to upload editorial images which we currently have under an RF license elsewhere?
That's fantastic news if I've understood correctly. The vast majority of my port is editorial, but I cannot currently upload those to Alamy because they have to be RM if editorial.
Kind regards, david.

Yes, you read and understood that correctly :)

Cheers

James A

« Reply #14 on: March 30, 2016, 10:10 »
0
With the release of the new tools (coming soon) you'll be able to select RF editorial too.
Cheers
James A

Wow! Did I just read and understand that correctly? We'll be able to upload editorial images which we currently have under an RF license elsewhere?
That's fantastic news if I've understood correctly. The vast majority of my port is editorial, but I cannot currently upload those to Alamy because they have to be RM if editorial.
Kind regards, david.

Yes, you read and understood that correctly :)

Cheers

James A


Thank you James. That's brilliant news!

Kind regards, David.

« Reply #15 on: March 30, 2016, 10:18 »
0
...Just drop us an email at memberservices@alamy.com or PM me the image refs here and I'll take care of it....

Alamy support is excellent. They are polite, helpful and prompt - you couldn't ask for more. I recently wrote to ask if they could cancel the deletion of images I had scheduled late last year (when I was thinking of making some images exclusive to 500px, before KK Thompson nuked that notion). I couldn't see where to do that from the contributor interface.

They wrote back that it would have to be done there end and shortly afterward that it had been done. I wish it weren't so exceptional to have great contributor support, but kudos to Alamy for theirs!

that i agree too, but then again elena (if i recall of feature pics), linda of yay, john griffith of cutcaster,
.. all excellent in CR. but CR is not the only impetus to submitting your work there...
sales is.

and to give credit where it's due, ss has always been prompt in responding to their queries (via Contact us). they may not come here to do so, but why would they if you know how to direct
your personal issues to them via their Contact box???

« Reply #16 on: March 30, 2016, 10:46 »
0
It happened to me to set unintentionally some photos as RM on Alamy
Then I wrote them asking to change it in RF and they did it it very fast.
So yes their support is very good.

Their system is a little tricky by the way It would be more simple to have the possibility to set a kind of licence as preference, and then change it for the single image if necessary.

But all the Alamy system is unnecessarily complex.
It remembers me the old French adage "Why to do it simple when you can do it complex?"

You can set a default licence - just go to Manage Images, select "Defaults and Pseudonyms" from the top and make your choice.  :)

With the release of the new tools (coming soon) you'll be able to select RF editorial too.

Cheers

James A

So much interested in the new tools! Do you need a beta tester ? :)

ShadySue

« Reply #17 on: March 30, 2016, 11:45 »
0
But in case you don't know, deleted files can still be sold by Alamy for six months (to cover someone having comped a file but having a long lead time). To make sure no-one else can find your file after you delete it, remove all caption, description, keyword, location etc information BEFORE hitting the delete button: you can't do it afterwards.

Not great advice really, as any customer who already may have seen the shot / made a note of the ref / downloaded a comp will still be able to find the image using the reference code or download link.
That's why I said "To make sure no-one else can find your file after you delete it".

« Reply #18 on: March 30, 2016, 12:23 »
0
It happened to me to set unintentionally some photos as RM on Alamy
Then I wrote them asking to change it in RF and they did it it very fast.
So yes their support is very good.

Their system is a little tricky by the way It would be more simple to have the possibility to set a kind of licence as preference, and then change it for the single image if necessary.

But all the Alamy system is unnecessarily complex.
It remembers me the old French adage "Why to do it simple when you can do it complex?"

You can set a default licence - just go to Manage Images, select "Defaults and Pseudonyms" from the top and make your choice.  :)

With the release of the new tools (coming soon) you'll be able to select RF editorial too.

Cheers

James A

Yes, I have set RF under"Default attributes and pseudonym management", and chosen my default pseudonym too.
But every time that I use the batch to change the attributes of more files I have to reset up the licence kind and the pseudonym.
(Mac + Chrome)
« Last Edit: March 30, 2016, 14:47 by Chichikov »

« Reply #19 on: March 30, 2016, 16:22 »
0
But in case you don't know, deleted files can still be sold by Alamy for six months (to cover someone having comped a file but having a long lead time). To make sure no-one else can find your file after you delete it, remove all caption, description, keyword, location etc information BEFORE hitting the delete button: you can't do it afterwards.

Not great advice really, as any customer who already may have seen the shot / made a note of the ref / downloaded a comp will still be able to find the image using the reference code or download link.
That's why I said "To make sure no-one else can find your file after you delete it".

Yes, but we'd still never advise doing this because it doesn't solve the issue. Also, the image could be found by someone clicking on the contributor name within a comp to show their full portfolio. :)

If there is ever a situation like this it's always best to contact us as we can usually help out.

Cheers

James A

ShadySue

« Reply #20 on: March 30, 2016, 16:25 »
0
But in case you don't know, deleted files can still be sold by Alamy for six months (to cover someone having comped a file but having a long lead time). To make sure no-one else can find your file after you delete it, remove all caption, description, keyword, location etc information BEFORE hitting the delete button: you can't do it afterwards.

Not great advice really, as any customer who already may have seen the shot / made a note of the ref / downloaded a comp will still be able to find the image using the reference code or download link.
That's why I said "To make sure no-one else can find your file after you delete it".

Yes, but we'd still never advise doing this because it doesn't solve the issue. Also, the image could be found by someone clicking on the contributor name within a comp to show their full portfolio. :)

If there is ever a situation like this it's always best to contact us as we can usually help out.

Cheers

James A

OK, I didn't know that. I've found a couple of times that I've stupidly uploaded the same file twice (several weeks or months apart), and I've always just deleted one as above. Hope it doesn't happen again, but if it does, I'll make contact. Tx.

« Reply #21 on: March 30, 2016, 22:27 »
+1
Great news about the RF editorial.

Does the change mean there will now be a simpler way to note files as editorial use RM as well?

And I can vouch for Alamy's excellent customer service. Last few weeks I uploaded snow storm photos taken with my property released house - or with items that don't need a release - via Live News so they ended up as RM but I wanted them to be RF and they went in and changed them all within a day or so. I've been with Alamy since 2009 and they've always been pleasant to deal with. I'm happy that they are rising in the poll here and I'm seeing much more activity on my files - particularly many more zooms - so in my eyes they are moving in the right direction.

« Reply #22 on: March 31, 2016, 04:09 »
+1
With the release of the new tools (coming soon) you'll be able to select RF editorial too.
Cheers
James A

Wow! Did I just read and understand that correctly? We'll be able to upload editorial images which we currently have under an RF license elsewhere?
That's fantastic news if I've understood correctly. The vast majority of my port is editorial, but I cannot currently upload those to Alamy because they have to be RM if editorial.
Kind regards, david.

Yes, you read and understood that correctly :)

Cheers

James A

 :o ;D Giddy up! That's great news..

And while were're on the topic, I want to give Alamy a shout out too.. Bradley from news has been awesome with me.. he's helped me gain media creds for a bunch of motorsport events over the last few weeks.. he's polite, prompt and an absolute champ!

« Reply #23 on: March 31, 2016, 05:21 »
0
With the release of the new tools (coming soon) you'll be able to select RF editorial too.
Cheers
James A

Wow! Did I just read and understand that correctly? We'll be able to upload editorial images which we currently have under an RF license elsewhere?
That's fantastic news if I've understood correctly. The vast majority of my port is editorial, but I cannot currently upload those to Alamy because they have to be RM if editorial.
Kind regards, david.

Yes, you read and understood that correctly :)

Cheers

James A
Bradley from news has been awesome with me.. he's helped me gain media creds for a bunch of motorsport events over the last few weeks.. he's polite, prompt and an absolute champ!

Thanks, I'll pass that along to him.

Cheers

James A

« Reply #24 on: March 31, 2016, 05:23 »
+1
It happened to me to set unintentionally some photos as RM on Alamy
Then I wrote them asking to change it in RF and they did it it very fast.
So yes their support is very good.

Their system is a little tricky by the way It would be more simple to have the possibility to set a kind of licence as preference, and then change it for the single image if necessary.

But all the Alamy system is unnecessarily complex.
It remembers me the old French adage "Why to do it simple when you can do it complex?"

You can set a default licence - just go to Manage Images, select "Defaults and Pseudonyms" from the top and make your choice.  :)

With the release of the new tools (coming soon) you'll be able to select RF editorial too.

Cheers

James A

Yes, I have set RF under"Default attributes and pseudonym management", and chosen my default pseudonym too.
But every time that I use the batch to change the attributes of more files I have to reset up the licence kind and the pseudonym.
(Mac + Chrome)

You should be able to leave this and just use the batch editor to change the attributes you want...

I'm not quite sure I can fully understand the issue you're facing here but rather than take the thread too far off topic, please drop memberservices@alamy.com an email to see if we can help further :)

Cheers

James A

« Reply #25 on: March 31, 2016, 08:26 »
+1
So much interested in the new tools! Do you need a beta tester ? :)

Not at the moment but we'll let everyone know if some opportunities come up.

Cheers

James A

« Reply #26 on: September 09, 2016, 12:18 »
+5

...With the release of the new tools (coming soon) you'll be able to select RF editorial too.

Cheers

James A

I've been holding off uploading more to Alamy hoping for the release of these new tools and went to their forums today to see if there was any news. A couple of days ago another contributor started a topic to ask if there was a date yet and the answer was no - they're "coming soon", but no date.

Rushing things out without testing them has tripped other agencies up and clearly isn't a good thing. On the other hand, we're six months down the road from the original mention of these tools and still not close enough to give any kind of target date for release.

If these tools are another year away because they really aren't a high priority, then it'd make sense to go through the very painful process of using the current Manage Images tool to get stuff online. It would be a courtesy to contributors to give some sort of timeframe (and this is done regularly by software companies; this isn't a pie-in-the-sky request) so we can figure out how best to proceed.

« Reply #27 on: September 12, 2016, 04:31 »
+2

...With the release of the new tools (coming soon) you'll be able to select RF editorial too.

Cheers

James A

I've been holding off uploading more to Alamy hoping for the release of these new tools and went to their forums today to see if there was any news. A couple of days ago another contributor started a topic to ask if there was a date yet and the answer was no - they're "coming soon", but no date.

Rushing things out without testing them has tripped other agencies up and clearly isn't a good thing. On the other hand, we're six months down the road from the original mention of these tools and still not close enough to give any kind of target date for release.

If these tools are another year away because they really aren't a high priority, then it'd make sense to go through the very painful process of using the current Manage Images tool to get stuff online. It would be a courtesy to contributors to give some sort of timeframe (and this is done regularly by software companies; this isn't a pie-in-the-sky request) so we can figure out how best to proceed.

Hi there,

These are a high priority and the tools will not be another year away. We don't like to give out dates because if they are not met it becomes frustrating for all involved. For example, in March it looked like we were very close to release, however we wanted to make some further improvements that have taken longer than expected.

We're in the final stages of testing again now and hope that the roll out will begin in weeks rather than months, but this all depends on how successful the current round of testing is and whether or not we need to make any further changes. This is a huge project that has wide-ranging implications across our entire site, so we need to get it right. This does mean that extensive testing across all areas of the site needs to be complete and when you're dealing with a collection our size, this does take time.

We appreciate everyone's patience, we're just as excited to get the tools released to the live site.

Cheers

Alamy

« Reply #28 on: September 24, 2016, 11:28 »
0
Just noticed your update - so thanks Alamy.

« Reply #29 on: September 24, 2016, 11:58 »
0
I agree with getting things right before release.
When it happens, it happens, and everyone will be happy.

Look at all the screwups that have happened at SS with their tinkering with the site - nothing but pissed off contributers and buyers.


« Reply #30 on: September 24, 2016, 13:09 »
+2
I decided to go ahead with uploads under the current system and was rewarded with one of the new uploads selling within a week of it going online :)

Still looking forward to the changes - and RF editorial - coming soon.

« Reply #31 on: September 26, 2016, 19:57 »
0
Hi all,

Alamy has certain restrictions as to what type of images can be licenced for sale on its website (e.g. RM image on Alamy cannot be sold simultaneously on microstocks as RF, etc.).

In your experience, have you ever come across (unintentionally, of course) to a situation where your photo was put on Alamy as RM and at the same time it was on microstock as RF/editorial? Does Alamy track this down? In other words, how does it enforce this rule/limitation and what could be the consequences if you get caught?


These things happen to the best families. Lately I spotted two of my images that were supposed to be RF but on Alamy were marked as RM. I wrote to them and it was fixed within 24 hours.


 

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