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Author Topic: Why does it take so long to clear?  (Read 12668 times)

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« on: February 20, 2012, 23:56 »
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I made some good sales in the past few months and now I have several hundred dollars waiting to be cleared.  The question is why does it take soooooo long to clear? 

Are customers allowed to return images up to 45 days from purchase? 


ShadySue

  • There is a crack in everything
« Reply #1 on: February 21, 2012, 04:46 »
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I made some good sales in the past few months and now I have several hundred dollars waiting to be cleared.  The question is why does it take soooooo long to clear?  

Are customers allowed to return images up to 45 days from purchase?  

Returns are allowed (don't know the grace period), but they also have a 'try before you buy' system for trusted buyers.

Also customers often have a long billing period, i.e. they may only get a bill every so often (as negotiated with Alamy), then they may have an other 90 days grace above that to actually pay. UK newspapers for example have a 3 month billing period, and this is tied in with the way their arrangement has been worked out with the UK tax office.
Being able to pay in arrears, e.g. quarterly,  may be precisely why a buyer has chosen e.g. Alamy over a micro. Some accounting systems won't allow for paying for 'credits' in advance ("what if the company disappears before you use up the credits?").

In addition, if the sale has been made through a distributor, you can have two delays: the normal buyer's delay, then the distributor will only pass the money on every so often. So it depends when the sale was made on each cycle. Anyway, that's what I was told the last time I queried a particularly long delay (10 months). Oddly on the few times I have queried a long overdue payment, I get a reply explaining that's how the system works and I just have to be patient, but the money comes in within a few days. Coincidence?

I wouldn't query inside six months for an Alamy sale or nine months for a distributor sale - after that a light 'prompt' can't go amiss.
« Last Edit: February 21, 2012, 06:00 by ShadySue »

lagereek

« Reply #2 on: February 21, 2012, 05:51 »
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Same within all RM/RF agencies, funds need to be cleared, has always been like this and it cant change.

ShadySue

  • There is a crack in everything
« Reply #3 on: February 21, 2012, 06:15 »
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Same within all RM/RF agencies, funds need to be cleared, has always been like this and it cant change.
Of course it can and could change. Everything changes ("nothing is permanent").
But I agree that it 'probably won't' in the near future, as it is a good selling point.

« Reply #4 on: March 07, 2012, 04:12 »
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Same problem here: I've got an uncleared sale on 12 december, but also all the next sales are still uncleared.
Do I have to wait for that 12 december clearing before seeing the money of other sales? Are sales cleared chronologically or are they independent one from another?

ShadySue

  • There is a crack in everything
« Reply #5 on: March 07, 2012, 06:52 »
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Same problem here: I've got an uncleared sale on 12 december, but also all the next sales are still uncleared.
Do I have to wait for that 12 december clearing before seeing the money of other sales? Are sales cleared chronologically or are they independent one from another?

No, (presumably) they are different buyers with their own schedules, so can clear in any order as they are paid.
Three months isn't a lot: after six months, try an email to Support.
The Balance of Account could be made simpler. I've got one showing as 'cleared', but not 'paid' ('o') (not sure what that means!) since 21st October, and one as 'uncleared' ('x') since 21st Dec, with some 'paid' ones in betweeen.

Ed

« Reply #6 on: March 07, 2012, 08:01 »
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Same problem here: I've got an uncleared sale on 12 december, but also all the next sales are still uncleared.
Do I have to wait for that 12 december clearing before seeing the money of other sales? Are sales cleared chronologically or are they independent one from another?

I have the same issue...last cleared sale was in October and I haven't had anything clear since - including a sale from the 12th of December.  It's normal....just keep uploading and the cycle will catch up to itself.

« Reply #7 on: March 07, 2012, 12:43 »
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I don't like this "risk-free" approach to business at all. If my client doesn't make a payment - it's only my problem, I have to pay to programmer and other suppliers by agreed time anyway. It would be easy to say: "I'll transfer money right after I get money from client but it may not happen" - but I'm afraid that I wouldn't find anyone who would like to work for me.

lisafx

« Reply #8 on: March 07, 2012, 12:49 »
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My problem, at the moment, with Alamy, is that they say that you will be paid within 5 working days of the end of the month, they deduct the money from your account, and then every month it seems to take longer to actually get the payment. 

Here we are on the 7th, they claim to have paid me on the 1st, and yet I still have no money. 

« Reply #9 on: March 07, 2012, 12:56 »
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My problem, at the moment, with Alamy, is that they say that you will be paid within 5 working days of the end of the month, they deduct the money from your account, and then every month it seems to take longer to actually get the payment.  

Here we are on the 7th, they claim to have paid me on the 1st, and yet I still have no money.  
Hmm weird, I'm with Bank of America and got my money from them on the 3rd this month.

Write to Member Services and ask if they have experienced this issue with certain banks or if your specific transfer was actually initiated a bit later this time.

Edit: Alamy sends out the payment statement right at the beginning of the month automatically. Has nothing to do when your money is actually coming in. Same thing like with SS, they send out the payment amount via email days before the money comes in (...just to let you know...).
« Last Edit: March 07, 2012, 12:58 by click_click »

RacePhoto

« Reply #10 on: March 08, 2012, 02:02 »
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My problem, at the moment, with Alamy, is that they say that you will be paid within 5 working days of the end of the month, they deduct the money from your account, and then every month it seems to take longer to actually get the payment. 

Here we are on the 7th, they claim to have paid me on the 1st, and yet I still have no money. 

Odd. Last payment they wrote on the 10th saying a payment was sent, and I got the PayPal payment on the same day. You didn't mention the payment method, so this may be irrelevant.

What they wrote me In Jan.

"So if you are due a payment you will receive it 4 - 7 working days after the first working day of the month.  We aim to pay contributors as fast as possible once all safety checks are carried out.
The money will be sent to you in line with the payment details you have entered into your payment and tax details section of My Alamy.

If that's true, would that be today, the 7th, exactly as you wrote.  :D Or is that the 12th because there are four non-working days until that Monday, which is the 7th working day? I like puzzles but I sure don't understand this.

Please report back?

« Reply #11 on: March 08, 2012, 06:57 »
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My problem, at the moment, with Alamy, is that they say that you will be paid within 5 working days of the end of the month, they deduct the money from your account, and then every month it seems to take longer to actually get the payment.  

Here we are on the 7th, they claim to have paid me on the 1st, and yet I still have no money.  

+1...
 I asked about that on their forum but no answer...

Also IS has delayed Payoneer payout again... :-\

lisafx

« Reply #12 on: March 08, 2012, 16:58 »
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Hmm weird, I'm with Bank of America and got my money from them on the 3rd this month.

Write to Member Services and ask if they have experienced this issue with certain banks or if your specific transfer was actually initiated a bit later this time.

Edit: Alamy sends out the payment statement right at the beginning of the month automatically. Has nothing to do when your money is actually coming in. Same thing like with SS, they send out the payment amount via email days before the money comes in (...just to let you know...).

Thanks for the info.  I did know the payout statement was automatic, but the delay in payment seems excessive.  I am with Paypal, not bank transfer.  Maybe I should switch.  I am with BofA too, so I guess I would already have my money if I had opted for bank transfer. 

« Reply #13 on: March 09, 2012, 04:35 »
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Hmm weird, I'm with Bank of America and got my money from them on the 3rd this month.

Write to Member Services and ask if they have experienced this issue with certain banks or if your specific transfer was actually initiated a bit later this time.

Edit: Alamy sends out the payment statement right at the beginning of the month automatically. Has nothing to do when your money is actually coming in. Same thing like with SS, they send out the payment amount via email days before the money comes in (...just to let you know...).

Thanks for the info.  I did know the payout statement was automatic, but the delay in payment seems excessive.  I am with Paypal, not bank transfer.  Maybe I should switch.  I am with BofA too, so I guess I would already have my money if I had opted for bank transfer. 

I switched from bank account to Paypal because is cheaper... Last payout I received on second day in December...
Today still noting!

« Reply #14 on: March 09, 2012, 05:08 »
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Dang and I have a distribution sale pending.  There goes expecting it to show up in my balance by the end of this month.  That one took me to payout but alas what was it a 10 month wait for it?

*sigh*

lisafx

« Reply #15 on: March 09, 2012, 15:45 »
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I switched from bank account to Paypal because is cheaper... Last payout I received on second day in December...
Today still noting!

My paypal payment arrived today, so yours probably will be by the end of the day.  :)

donding

  • Think before you speak
« Reply #16 on: March 09, 2012, 16:06 »
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I've got sales from Oct and Nov of last year. The Oct one just cleared about two weeks ago but the one from Nov is still pending. I think that is a bit long to be sitting in the pending pot. That's 3 1/2 months ago. I'm hoping maybe the end of this month it will finally clear. But I'm afraid if I hold my breath I might die...lol

« Reply #17 on: March 10, 2012, 05:22 »
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I switched from bank account to Paypal because is cheaper... Last payout I received on second day in December...
Today still noting!

My paypal payment arrived today, so yours probably will be by the end of the day.  :)
+1 Thanks!

RT


« Reply #18 on: March 10, 2012, 07:14 »
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I am with Paypal, not bank transfer.  Maybe I should switch.  I am with BofA too, so I guess I would already have my money if I had opted for bank transfer. 

Alamy use Citibank which being an American based bank might mean you get your transfers quicker.

RacePhoto

« Reply #19 on: March 12, 2012, 23:38 »
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I've got sales from Oct and Nov of last year. The Oct one just cleared about two weeks ago but the one from Nov is still pending. I think that is a bit long to be sitting in the pending pot. That's 3 1/2 months ago. I'm hoping maybe the end of this month it will finally clear. But I'm afraid if I hold my breath I might die...lol

3 1/2 months is still a puppy. I had some from July take until December.

It's not Alamy that's slow to pay it's the customers.

I don't know why Alamy doesn't start a pay as you go or Net 30 payment plan. But 3-4 months is nothing to get excited about.

« Reply #20 on: March 14, 2012, 09:38 »
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I am with Paypal, not bank transfer.  Maybe I should switch.  I am with BofA too, so I guess I would already have my money if I had opted for bank transfer.  

Alamy use Citibank which being an American based bank might mean you get your transfers quicker.

Hey people in US!

I have changed again my payout option on Alamy, from Paypal to checking to US bank account... Because I want to avoid additional time of waiting (Alamy>Paypal>Payoneer)
In fact I 've changed my Alamy payment to Virtual Account on Payoneer, because I see that Alamy Inc. is on their "payment list"...

Airpush Inc., Alamy Inc., Amazon.com Inc. (and its subsidiaries, including CreateSpace, a DBA of On-Demand Publishing, LLC.), AOL, Apollo Group, Inc., Apple Inc., AT&T, Barnes & Noble, Bright Market LLC, Digital River Inc. (and its subsidiaries, including SWReg), eBay Inc., E-Trade Financial Corporation...


PayPal doesn't have any provision for money receiving, so is there any fees for money transfer from Alamy to your US bank account?
If any fee is there, I have to switch back to Paypal...
Thank you in advance!
« Last Edit: March 14, 2012, 09:53 by borg »

« Reply #21 on: March 14, 2012, 10:06 »
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... PayPal doesn't have any provision for money receiving, so is there any fees for money transfer from Alamy to your US bank account?
If any fee is there, I have to switch back to Paypal...
Thank you in advance!
I'm in the US and a customer of Bank of America. I always get the full amount from Alamy! No fees!

« Reply #22 on: March 14, 2012, 15:29 »
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... PayPal doesn't have any provision for money receiving, so is there any fees for money transfer from Alamy to your US bank account?
If any fee is there, I have to switch back to Paypal...
Thank you in advance!
I'm in the US and a customer of Bank of America. I always get the full amount from Alamy! No fees!

Hm! Payoneer's bank is "First Century Bank"...
It seems that will be some interbank fees...  So probably I need to sacrifice one transaction to check it...

Nissim-Payoneer

  • Head of Community at Payoneer
« Reply #23 on: March 21, 2012, 05:35 »
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Hm! Payoneer's bank is "First Century Bank"...
It seems that will be some interbank fees...  So probably I need to sacrifice one transaction to check it...

As you mentioned, Payoneer's US Payment Service allows you to receive ACH/Direct Deposit transfers from select US corporations (Alamy included).  There is normally no added fee for direct deposit (US ACH) transfers, as they're local bank transfers, however it would depend on the sender.

If you have any questions regarding our US Payment Service, or if anyone would like to apply, I'd be more than happy to assist.

« Reply #24 on: April 11, 2012, 04:29 »
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Has anybody already received payment via PayPal in April? Thanks.

« Reply #25 on: April 12, 2012, 02:16 »
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I'm still waiting a payment "made" April 02 2012 by paypal...

« Reply #26 on: April 12, 2012, 09:12 »
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I got it a few minuts ago...

« Reply #27 on: April 12, 2012, 09:43 »
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I got it a few minuts ago...

Me too. Thank you.

« Reply #28 on: April 12, 2012, 11:36 »
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Got mine today.

« Reply #29 on: April 12, 2012, 16:08 »
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I have one scheduled for May 1.  Does it take like 2 weeks then to receive payment?

lisafx

« Reply #30 on: April 12, 2012, 16:38 »
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I have one scheduled for May 1.  Does it take like 2 weeks then to receive payment?

Yes.  Give or take. 

« Reply #31 on: April 12, 2012, 19:56 »
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Thanks Lisa I figured as much.


 

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