I'll try to make this discussion more interesting to a woman-biased-aware-world.

Suppose you are a woman. You call a service and someone asks you "have you asked a man before? can I talk to a male representative that could understand my words?"
If you're not a woman, overturn the situation and the male/female words. Are you happy or upset?

So, imagine how do I feel when I call an internet-based company with a higly-technical problem, after more than 10 years of collaboration meaning I FREAKING KNOW WHAT I DO and the company representative asks me "What browser and its version do you use? Did you try to clear your cache and cookies?".

Oh no, I'm using a paper blocknotes to write down cookies information on behalf of my vapor-based computer and I only empty my cache in the cat litter, what do you mean? browser? what's a browser? I don't know. Why there are words appearing on my screen? is this magical?

 

Sorry but this is standard because they don't know who you are. What's the first question I get asked when my Internet goes out? "Have you tried resetting the router?" or maybe, "are the lights on?" 

The tech people have to clear the obvious before they can get to the details. Or in other terms, they are reading from a script and follow that in the order they are trained to ask questions and then stemming to the next part.