Just a notice that my BS paypal address was changed by someone besides me. No one else locally has access to my computer, so my account was obviously hacked online. Bigstock was good enough to send me a change-of-account email notice, which alerted me. You may want to check your micro acct's, change p/words, etc.

Happened to me too. I contacted bigstock through the email alert they sent, and had to go through a bunch of different processes. Account currently temporarily suspended while Bigstock reviews a photo of me carrying my passport to verify. Very inconvenient. IMO there should be a more secure procedure when changing the payment email, e.g. password verification.

Quote from: HughStoneIan on May 07, 2017, 21:23

One other note: I had not yet reached the payout threshold, so no money was able to be taken. But payout will be available soon, so the thief was just waiting like a hawk to steal.

That's the good thing about Bigstock. It's really safe from these sort of attacks since it basically *never* reaches payout!

 

Ha, ha!  The joke's on the thief.  Bigstock doesn't earn enough money for contributors to be worth stealing from!   

Well, BS worked on my case and it appeared they had gotten it all straightened out. They suspended my account temporarily, I cleaned up everything I could on my system, cleared cache & cookies, changed passwords, upped some security settings, changed to a different browser, etc. Everything appeared good, then today, voila!, my payout address was changed again!  Wonder if it's on Bigstock's end and not mine. Who knows. I've contacted them again and waiting to hear back. Someone's determined to get some dining-out cash!

Another reason to have nothing to do with these companies.  I already had plenty.

Maybe you have a "rat" on your computer, a compex kind of virus who send info remotely... you can format harddrive and reinstall OS.

Also happened to me on BS. It's been over a week since I sent them a photo of me and my passport...still waiting to hear back. Slightly annoying that apparently my images are not available for sale while this is going on...not a lot of money lost but probably would have bought a couple of coffees.

And one more thing

I've received a mail, probably fake because it was from a strange address ([email protected] [nofollow]), and veryn long link hidden under www.bigstockphoto.com [nofollow]. Anyway at start i thought it's real, and they are doing what they have to do, and i let it go. But it was send 15 minutes before changing my paypal address. So it should be suspended before changing paypal address. So i tried to login and... my account is'nt suspended. Here is the mail:
"Hi Michal,

Your account to prevent cyber attacks has been suspended for 12 days.

Your information will be zero at this time and after the designated time will return to normal operation.
have any questions, just reply to this email.

Cheers,
The Bigstock Team"

Hope this will help somebody

Quote from: michal812 on June 09, 2017, 06:03

I've received a mail, probably fake

I'm sure it's fake.  The poor English of their message is another red flag.  "Your information will be zero" is not something any native speaker of English would write.

I agree, definitely fake.

In my case, it took 3 weeks for my account to be unsuspended and my images put back online. No money was lost (except for what I might have earned in those 3 weeks).