Author Topic: Sudden earnings on BigStock out of nowhere (Read 6095 times)

Dreamframer · « **on:** November 07, 2011, 15:19 »

I just checked my BigStock account, and I found that I have 70 dollars more than yesterday?? But there is no any image sale report, or any referral earnings posted. I asked for payment, and they said thei will send it.

WarrenPrice · « **Reply #1 on:** November 07, 2011, 15:25 »

Oooops... something strange happening... my earning just dropped to ZERO!!

Dreamframer · « **Reply #2 on:** November 07, 2011, 15:27 »

Quote from: WarrenPrice on November 07, 2011, 15:25

Oooops... something strange happening... my earning just dropped to ZERO!!

I don't know, I printed the page where they say the will send the money

Jo Ann Snover · « **Reply #3 on:** November 07, 2011, 15:28 »

Yes, I saw some phantom $60 show up in my total but no sales to show for it. I assume there's some sort of bug...

Jo Ann Snover · « **Reply #4 on:** November 07, 2011, 15:29 »

I take that back - now mine's zero too, with a negative amount payable

helix7 · « **Reply #5 on:** November 07, 2011, 15:36 »

Mine too. Not good...

etienjones · « **Reply #6 on:** November 07, 2011, 15:39 »

Yep, they got it all screwed up . . . . . mine is now -1.50

dirkr · « **Reply #7 on:** November 07, 2011, 15:41 »

My "current earnings" now show zero, but "Earnings History" I can see the correct amount for the past. Must be a bug.

borism · « **Reply #8 on:** November 07, 2011, 15:42 »

Hi all,

We're taking a look at this right now. I'll post an update here once the issue is resolved.

Thanks for commenting and for your patience.

- Boris
Product Owner, Bigstock

heyoka · « **Reply #9 on:** November 07, 2011, 15:43 »

Here too: Suddenly 65.28 USD more and now: 0.00

gostwyck · « **Reply #10 on:** November 07, 2011, 15:45 »

Quote from: jsnover on November 07, 2011, 15:29

I take that back - now mine's zero too, with a negative amount payable

Me too. I'm down about $100 from $70 in credit to -$31.

Anita Potter · « **Reply #11 on:** November 07, 2011, 15:48 »

And I thought I was going crazy for a moment. Mine are also at $0.00 and glad that ya'all are looking into it.

milemobile · « **Reply #12 on:** November 07, 2011, 15:49 »

I am in -1$

Anyka · « **Reply #13 on:** November 07, 2011, 16:04 »

There has been a bug on the earnings page for about a month now. I had a difference of about 15 dollars between my "earning history" and my "summary". Support told me this was the result of a "rounding bug" and they reassured me that all earnings would be paid to me for 100%. But after one month, my summary was still 15 dollars down.
Today it went to Zero, just like you guys.

dirkr · « **Reply #14 on:** November 07, 2011, 16:51 »

Back to normal for me, it's showing the correct amount now.

Anita Potter · « **Reply #15 on:** November 07, 2011, 16:52 »

Quote from: dirkr on November 07, 2011, 16:51

Back to normal for me, it's showing the correct amount now.

+1 including the images I sold today so YAY!

RacePhoto · « **Reply #17 on:** November 07, 2011, 21:59 »

Quote from: borism on November 07, 2011, 17:03

Hi all,

As some of you have noticed, the issue is now resolved. Thanks again for letting us know and happy selling on Bigstock!

If you have any questions or suggestions, send them our way, [email protected]

- Boris

You mean like the number of photos, having caught the SS disease? My numbers are 13 less than my accepted files. I asked someone else and he found the totals are only two different for him.

If that was confusing. Approved shows one number, clicking on My Account on the upper bar shows 13 less. Looking at the images that display in the thumbnails, it's the correct number.

Wim · « **Reply #18 on:** November 08, 2011, 03:33 »

resolved? I just lost $70

I was wondering where that magic sale came from, too good to be true.

lisafx · « **Reply #19 on:** November 08, 2011, 12:50 »

Wow. I missed this issue entirely. Thanks for resolving it so quickly, Boris!

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Author Topic: Sudden earnings on BigStock out of nowhere (Read 6095 times)

Dreamframer

WarrenPrice

Dreamframer

Jo Ann Snover

Jo Ann Snover

helix7

etienjones

dirkr

borism

heyoka

gostwyck

Anita Potter

milemobile

Anyka

dirkr

Anita Potter

borism

RacePhoto

Wim

lisafx

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