Since January 17 there are no sales registered in my account. Seems impossible, usually I have 20 or more sales a day. Everything else works.
Has anyone checked their sales these days and similar experience or is it just me?

Contacted them twice already, no reaction yet 

Contacted them twice already, no reaction yet 

Sometimes I get the impression that they simply refuse to answer questions on sensitive subjects (for them).
Several times I asked them why, if my commission was 35%, I was only getting $0.35 for images that sold for $1.39.
I never received an answer to that question.

I also asked them if it was normal that the same image was sold 5 or 10 times in a row for $0.35... so apparently to the same person. It seems to me that it's against their rules...
I never received an answer to that question.

Overall I have quite good sales on this site, but I find it lacks clarity and transparency.

Quote from: eyewave on January 27, 2020, 08:19

Contacted them twice already, no reaction yet 

Sometimes I get the impression that they simply refuse to answer questions on sensitive subjects (for them).
Several times I asked them why, if my commission was 35%, I was only getting $0.35 for images that sold for $1.39.
I never received an answer to that question.

I also asked them if it was normal that the same image was sold 5 or 10 times in a row for $0.35... so apparently to the same person. It seems to me that it's against their rules...
I never received an answer to that question.

Overall I have quite good sales on this site, but I find it lacks clarity and transparency.

Not that I know for sure, and I certainly am not condoning sites not answering questions or having useful FAQ pages, but my understanding was that the sales listed at 1.39 or whatever were in some other currency the equivalent of $1 US - hence the .35 for us. Also multiple sales to the same person were one of the advantages of Canva originally - sure, we only got .35 but if you wanted to make a flyer and an e-mail and a poster, you would have to purchase the image for each one. It still happens, but it seems a lot less than it used to.

And this 2 downloads....

Quote from: pancaketom on February 21, 2020, 18:47

Quote from: Chichikov on February 20, 2020, 02:57

Quote from: eyewave on January 27, 2020, 08:19

Contacted them twice already, no reaction yet 

Sometimes I get the impression that they simply refuse to answer questions on sensitive subjects (for them).
Several times I asked them why, if my commission was 35%, I was only getting $0.35 for images that sold for $1.39.
I never received an answer to that question.

And this 2 downloads...

I also asked them if it was normal that the same image was sold 5 or 10 times in a row for $0.35... so apparently to the same person. It seems to me that it's against their rules...
I never received an answer to that question.

Overall I have quite good sales on this site, but I find it lacks clarity and transparency.

Not that I know for sure, and I certainly am not condoning sites not answering questions or having useful FAQ pages, but my understanding was that the sales listed at 1.39 or whatever were in some other currency the equivalent of $1 US - hence the .35 for us. Also multiple sales to the same person were one of the advantages of Canva originally - sure, we only got .35 but if you wanted to make a flyer and an e-mail and a poster, you would have to purchase the image for each one. It still happens, but it seems a lot less than it used to.

It is indicated $ (maybe they are another kind of $. Canadian, Australian?)