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OK, I give up....

Started by PZF, June 20, 2016, 07:44

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PZF

what do I have to do now to find out what my sales are???
I so hate this rigmarole of brands etc - but actual sales data seems not to be found anywhere.....
:(

Smilla

https://www.canva.com/sales

i keep losing this page myself.
If you see nothing then on the left side of the page there should be a smily icon. To the right of this is an arrow, click on this and have a look at account settings, that page should (i think) have a link to sales

https://www.canva.com/sales

Dumc

I can't find it either. It looks like payments, sales, portfolio links are missing.

Jogga0

Quote from: Dumc on June 20, 2016, 09:36
I can't find it either. It looks like payments, sales, portfolio links are missing.

I agree, those links not showing on my account. https://www.canva.com/sales works and is updating with sales today

PZF


bpepz

Same thing for me. Sales/portfolio is not showing up in the account settings page.

jefftakespics2

Same here. I have emailed support.

Microstockphoto

same here, cant see my payments any longer, or at least the link to them

sgoodwin4813

I always keep the sales page open but it looks like it isn't showing up on the profile page any more - weird.  I can still get there through https://www.canva.com/sales as it has kept me logged in.  Maybe they are having site issues - could be why it seems to be slow there today.  I hope the buyer side is up and sales will just get reported late.

THP Creative

Yep, same problem. And portfolio link is gone too, too see the status of uploaded images.
Visit: THP Creative

Tawng

Quote from: sgoodwin4813 on June 20, 2016, 22:53
I always keep the sales page open but it looks like it isn't showing up on the profile page any more - weird.  I can still get there through https://www.canva.com/sales as it has kept me logged in.  Maybe they are having site issues - could be why it seems to be slow there today.  I hope the buyer side is up and sales will just get reported late.

Thanks, that helped. Logging in and then manually adding "/sales" to the address worked for me.

sgoodwin4813

Glad that helped.  I always get to my portfolio by clicking on one of the images listed under sales, then clicking on my user name at the upper right when the image page comes up.  Just checked and that is working fine.

Stock Wife

Checked today and there is finally a third tab under account setting called 'admin' where you can get to sales and portfolio
My husband is a stock photographer/videographer/designer. I'm the support staff.

jefftakespics2

Seeing that tab and it works. thnx.

PZF