Author Topic: Can't open Cutcaster.com (Read 11854 times)

Dreamframer · « **on:** April 23, 2009, 12:10 »

I can't open Cutcaster last two days. I can't even ping it in CMD, or open it using IP address instead of www.cutcaster.com. My friend from USA is opening it normally. Does anyone else have the same problem?

runamock · « **Reply #1 on:** April 23, 2009, 12:14 »

It's all OK here!

Clivia · « **Reply #2 on:** April 23, 2009, 12:22 »

I just opened it using the link on the right. Very slow to open but it got there in the end!

Dreamframer · « **Reply #3 on:** April 23, 2009, 12:23 »

Hmmm, I'm wondering what's wrong....

stockastic · « **Reply #4 on:** April 23, 2009, 12:23 »

whitechild, the site is working for me (in US). But I've noticed for quite a while that it's consistently very slow to respond (or render) and I think that's a turn-off for buyers. The site looks good and is well constructed but the pages take too long to render. Could be a hosting issue, or the way the site is built, but I'd like to see i improved.

I found I'm unable to ping it, even if I specify a 20-second timeout (ping -w 20000 cutcaster.com). This is odd, but some hosts disable ping as a security measure.

I think a tracert may have answered these questions - my results are below. It seems CutCaster is hosted by the Amazon "cloud" which is not responding to a ping, and probably explains the slow site response too. The reachability of the site depends on deployment of Amazon's "edge" servers around the world. I don't know where you are, but you should do a tracert and see if you're even finding an Amazon edge server. If Amazon isn't delivering the goods, CutCaster should know about it.

C:\tracert cutcaster.com

Tracing route to cutcaster.com [174.129.248.125]
over a maximum of 30 hops:

[.... I deleted the hops through my ISP ]

  6 18 ms 30 ms 25 ms vlan104.car2.Minneapolis1.Level3.net [4.59.66.9]

  7 26 ms 27 ms 22 ms ae-11-11.car1.Minneapolis1.Level3.net [4.69.136.
101]
  8 42 ms 46 ms 34 ms ae-4-4.ebr1.Chicago1.Level3.net [4.69.136.106]
  9 49 ms 33 ms 33 ms ae-6.ebr1.Chicago2.Level3.net [4.69.140.190]
10 43 ms 37 ms 38 ms ae-1-100.ebr2.Chicago2.Level3.net [4.69.132.114]

11 45 ms 44 ms 49 ms ae-2-2.ebr2.Washington1.Level3.net [4.69.132.70]

12 61 ms 61 ms 55 ms ae-72-72.csw2.Washington1.Level3.net [4.69.134.1
50]
13 65 ms 62 ms 53 ms ae-2-79.edge1.Washington1.Level3.net [4.68.17.80
]
14 64 ms 72 ms 56 ms AMAZONCOM.edge1.Washington1.Level3.net [4.79.20.
14]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.

goldenangel · « **Reply #5 on:** April 23, 2009, 12:29 »

I also can't ping it but the website opens very fast for me. I'm in the US too.

Dreamframer · « **Reply #6 on:** April 23, 2009, 12:32 »

Thank you Stockastic. BTW I'm in Southern Europe.

this is mine:

Tracing route to ec2-174-129-248-125.compute-1.amazonaws.com [174.129.248.125]
over a maximum of 30 hops:

  1 * * * Request timed out.
  2 34 ms 23 ms 19 ms 77.46.185.1
  3 28 ms 47 ms 47 ms 212.200.15.209
  4 23 ms 75 ms 43 ms 212.200.16.185
  5 62 ms 29 ms 22 ms 212.200.232.33
  6 29 ms 31 ms 25 ms 212.200.227.249
  7 83 ms 97 ms 95 ms so-0-3-0-0.fra44.ip.tiscali.net [213.200.86.217]

  8 212 ms 269 ms 257 ms so-0-0-0.was11.ip.tiscali.net [213.200.81.89]
  9 164 ms 169 ms 163 ms 77.67.108.34
10 215 ms 84 ms 59 ms ae-82-82.ebr2.Frankfurt1.Level3.net [4.69.140.25
]
11 187 ms 190 ms 191 ms ae-41-41.ebr2.Washington1.Level3.net [4.69.137.5
0]
12 140 ms 157 ms 159 ms ae-92-92.csw4.Washington1.Level3.net [4.69.134.1
58]
13 172 ms 180 ms 140 ms ae-4-99.edge1.Washington1.Level3.net [4.68.17.20
8]
14 162 ms 143 ms 189 ms AMAZONCOM.edge1.Washington1.Level3.net [4.79.20.
14]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.

Dreamframer · « **Reply #7 on:** April 23, 2009, 12:34 »

I couldn't do nothing typing C:\tracert cutcaster.com. I had to type the IP address

tan510jomast · « **Reply #8 on:** April 23, 2009, 12:42 »

i'm in canada, and i've been uploading to john's site for the past few days. just checked for you a moment ago, and all's well. john's been really nice too, i am #4 in featured archive. (thanks John Griffin).
but no, whitechild, i think it's probably your ISP .

is there anything you need from there? i can look for you , in the meantime.
send me PM if needed, ok ?

stockastic · « **Reply #9 on:** April 23, 2009, 12:49 »

You're hitting Amazon, but only by IP, so it looks like the problem is in DNS. Try nslookup to see if the name is resolved - my results are below. If the problem is name resolution, it could be at several levels, including your local ISP.

Can you open the site as http://174.129.248.125 ?

C:\Users\jim>nslookup cutcaster.com
Server: UnKnown
Address: 192.168.30.1

Non-authoritative answer:
Name: cutcaster.com
Address: 174.129.248.125

Dreamframer · « **Reply #10 on:** April 23, 2009, 12:51 »

Oh, thank you tan510!

No need for that right now. I hope everything will back to normal.

Dreamframer · « **Reply #11 on:** April 23, 2009, 12:56 »

right now I tried to open it again using IP address, and it's half opened. It was very slow and it suddenly stopped

johngriffin · « **Reply #12 on:** April 23, 2009, 13:02 »

Yikes thanks for letting me know about this. I am looking into this with the developer and will post some info but it is opening fine on my end.

I am hoping that a large FTP we are doing isn't causing the slowness but I will start to work on that during the nighttime (US time) so it wont effect the rest of the site. Let me know if you have any other suggestions guys for what it is and i will relay the j information to our developers. thanks a ton for letting me know about this.

john

Dreamframer · « **Reply #13 on:** April 23, 2009, 13:03 »

Hi John, I just replied to your email.

johngriffin · « **Reply #14 on:** April 23, 2009, 13:20 »

you're good whitechild. thanks for all that info. i'll get this sorted out for you

stockastic · « **Reply #15 on:** April 23, 2009, 13:48 »

John, by "slow" I mean a consistent 5-10 seconds to get the main page displayed, and I've noticed this for a couple of weeks at least. By comparison Shutterstock, for example, comes up just about instantly. In today's attention-deficit world, people start to avoid sluggish sites without even thinking about it.

I'm a software developer and if you find a clear reason for the slow access, I'd be interested to know it. Apparently CutCaster is hosted by Amazon and I'd like to know how that's working out. I use Amazon S3 for backup storage of my images but didn't know until recently that they were hosting sites in their "cloud".

goldenangel · « **Reply #16 on:** April 23, 2009, 13:57 »

The main page opens slowly for me too. However, my studio page opens almost instantly:

http://www.cutcaster.com/studio/view

stockastic · « **Reply #17 on:** April 23, 2009, 14:02 »

goldenangel, your studio page took 10 seconds for me. But once I've opened the CC main page, my own studio page pops right up. So it depends on whether you've already hit the main page, I think.

johngriffin · « **Reply #18 on:** April 23, 2009, 14:07 »

ill let you know stockastic. so far ec2 at amazon has been good. that is their computing cloud.

goldenangel · « **Reply #19 on:** April 23, 2009, 14:28 »

Quote from: stockastic on April 23, 2009, 14:02

goldenangel, your studio page took 10 seconds for me. But once I've opened the CC main page, my own studio page pops right up. So it depends on whether you've already hit the main page, I think.

stockastic, the link that i gave is a common link to anyone's studio page. I have it bookmarked so almost never open the main page. Still, the studio page opens almost instantly.

stockastic · « **Reply #20 on:** April 23, 2009, 14:35 »

Try www.octgate.com. Enter the CC url and it will show you an interesting breakdown of the time spent loading the page and everything it pulls in - graphics, thumbnails, javascript files, css.

When I tried it, about 8 seconds were spent waiting for the first byte of the main page; after that, everything happened pretty quickly. So at first glance it seems like Amazon's page latency is the sticking point. I'm not really an expert so I shouldn't point the finger at Amazon, but that's my initial reading of what octgate shows. I wish I could just paste in a screen capture here...

Dreamframer · « **Reply #21 on:** April 23, 2009, 14:45 »

Stockastic, that link opens some Czech website

stockastic · « **Reply #22 on:** April 23, 2009, 14:47 »

Oops - here's the correct URL:

http://www.octagate.com/service/SiteTimer/?Target=AJAX

goldenangel · « **Reply #23 on:** April 23, 2009, 15:03 »

Very interesting link stockastic, thank you!

johngriffin · « **Reply #24 on:** April 23, 2009, 20:32 »

check out the page load now for the homepage. should be a ton faster now.

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Author Topic: Can't open Cutcaster.com (Read 11854 times)

Dreamframer

runamock

Clivia

Dreamframer

stockastic

goldenangel

Dreamframer

Dreamframer

tan510jomast

stockastic

Dreamframer

Dreamframer

johngriffin

Dreamframer

johngriffin

stockastic

goldenangel

stockastic

johngriffin

goldenangel

stockastic

Dreamframer

stockastic

goldenangel

johngriffin

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