MicrostockGroup Sponsors

Deleting images not possible?

Started by IF, June 16, 2010, 18:01

Previous topic - Next topic

IF

Hi John or anybody else yho can help me with this problem: I need to delete some images from my account, however when I click on delete button I get message 'Done' but nothing happens. No image was deleted. Is there any delay before updating database or something like this?
Thanks.

cathyslife

You have to email John and he will delete them for you. There is no way for the user to do it. I don't know why they have a delete button that doesn't work. Maybe plans for the future.
#boycottShutterstock   #shutterstockBoycott

IF

Quote from: cclapper on June 16, 2010, 18:04
You have to email John and he will delete them for you. There is no way for the user to do it. I don't know why they have a delete button that doesn't work. Maybe plans for the future.

thank you. Where can I find his e-mail?

WarrenPrice

Click on "contact" at the bottom of the page ... BUT
try logging out and back in before contacting john.  I deleted some images using the delete button and went thru the same thing.  It just takes a few minutes.

Unless there has been a change???

cathyslife

A while back I wanted to delete my images...no sales. I tried the same thing you are doing and did not have any luck getting the images to delete. I emailed John and he told me he would do it for me, and he did.
#boycottShutterstock   #shutterstockBoycott