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Author Topic: Ever had your DT account frozen??  (Read 2617 times)

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« on: October 15, 2008, 13:02 »
0
That was my great morning surprise! First I thought fraud but then I read my email which said they realized they did not like any of the model releases associated with my approved images.

~~~~
Hello,

Please be herewith notified that we have suspended your account.

Following a routine review, we discovered that all MR documents are generated on computer
and some even have the name of the agency erased. The signatures are also added digitally.

We strongly request you to replace the Model releases. Once you have correct MRs
uploaded, please send us the matching link of the ones that need replaced and of correct
replacement. Also, please e-mail us photos of each of your models holding the MR and
his/her ID.

~~~

I have under 10 low earning images with MR's there & opted to simply delete them instead of rounding up the family (which is of course who I utilize for photos) for a group MR party. But the problem is now that my account is still frozen and none of my other images are available for download and I can't get an email response from the individual who noticed this problem. I did call DT and was told nobody here can help and that someone should email me sometime "soon".

I have only a little bit of patience when it comes to all of my images being taken off the market because of a problem with abt 10-15 of over 500 images. I do have some faith that this will be resolved soon and YES, I do realize this is my fault for somehow missing the fact the DT wants something different... I do use my own generic MRs and have no problems at all other sites.

Anyone else run into this type of scenario?? Is this my punishment if you will... turning off my entire account like this?

 ::)


« Reply #1 on: October 15, 2008, 13:27 »
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Try leaving a message on one of Serban's photos (Achilles).  He has always sorted out any problem that I have had very quickly.

« Reply #2 on: October 15, 2008, 13:52 »
0
Thank you... I will try that

RacePhoto

« Reply #3 on: October 16, 2008, 00:48 »
0
Quote
please e-mail us photos of each of your models holding the MR and
his/her ID.

Seems a bit extreme and unusual?

edit: I missed this part. DOH!

The signatures are also added digitally.
« Last Edit: October 20, 2008, 22:03 by RacePhoto »

« Reply #4 on: October 16, 2008, 09:41 »
0
Achilles did respond & was helpful. I need to get it done even though I removed the images in question. That's fine.. I just want this over with.

« Reply #5 on: October 16, 2008, 10:04 »
0
Quote
please e-mail us photos of each of your models holding the MR and
his/her ID.

Seems a bit extreme and unusual?


Hardly. From their end, the model signatures were stitched, so the potential that the photographer had falsified it up was there.  Proof is in the pudding, and since the models had to re-sign the documents, I don't see what the issue would be to have a snapshot of them signing it.  All they want is proof that you are NOT falsifying records. 


 

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