I'm getting a few Dreamstime "customer refund" emails lately. Anyone else? Is this some form of image abuse?

I had one about two weeks ago. First time ever in my 10 years with DT.

But that was the only one. It hasn't become a pattern.

I am also witnessing the same... too frequent refunds

I keep track of these emails. My last one from Dreamstime was July 23 2019; the one before that was Feb 12 2018. They do happen, but they haven't been frequent or numerous.

I'm getting a few Dreamstime "customer refund" emails lately. Anyone else? Is this some form of image abuse?

Me too, maybe three or four days ago...

Yes, refunds are a whole huge open window for abuse and I think any customer should provide a very detailed and beliavable explanation why he wants to "return" an image. Basically large technical flaws should be the only allowed option for refunds (and then it's debatable whether the agency or the contributor are to blame, as the agency did a "quality control" after all)

It's stupid to allow refunds for something you can't really give back and get to keep - the full size image without watermarks. It is even more stupid to allow it months after the sale happaned like Alamy does.  Yes, strictly speaking the customers return the licence and thenaren't  allowed to use the image, but when you see a full size image of yours somewhere, how are you to know whether the customer has a licence?

I got a 38c refund a few days ago, but  DT refunds are generally few and far between. Maybe 1 or 2 a year.