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Author Topic: Latest sales not showing up  (Read 3554 times)

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« on: February 14, 2010, 15:30 »
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When I check to see which images sold last, the last one showing was sold on Thursday.  My sales figures keep increasing, so I know I'm getting sales...it's just that the images aren't updating.

Anyone else having the same issue?


« Reply #1 on: February 14, 2010, 15:37 »
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Yes, I noticed that too.  Some sales showed up a couple of days late.

« Reply #2 on: February 14, 2010, 17:17 »
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On Friday I noticed one sale for $1.something but my earnings only increased by 35 cents. 

I also had a level III sub go for 35 cents, shouldn't that have been 70 cents?

« Reply #3 on: February 14, 2010, 17:36 »
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This has been addressed in the Dreamstime forum.  An administrator wrote:

"Yes the problem related with the stats server is still on and we are working to fix it.
There is nothing wrong with the sales, only the server that is displaying your stats pages is not synchronized. We expect that you will see the last 3 days sales on Monday evening.
Sorry for the inconvenience."

« Reply #4 on: February 14, 2010, 18:38 »
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Thanks PD.   ;D

« Reply #5 on: February 14, 2010, 20:51 »
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That's good to know, I thought I just wasn't getting any downloads there over the past 2 or 3 days.

« Reply #6 on: February 14, 2010, 21:38 »
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It has been happening on & off now for some months, this being by far the worst instance in terms of the time it is taking to fix. Hopefully they'll soon sort out the root cause of the issue.

dbvirago

« Reply #7 on: February 14, 2010, 21:48 »
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I think DT is one of better run sites, but shares the same problem as most. When there is a problem, communication is lacking. In addition to what PD said, here is there responses to the problem when it was reported on Feb 9.

Feb 9
Just a reminder - while most of the time the Earnings page is updated within minutes, it might take up to 24hrs for the new data to show up there. There's a reason to point it out only of it's stuck for over a day (which won't go unnoticed by us anyhow). We appreciate your patience and understanding when it comes to the stats update delays when such happen.

Feb 11
The delays are right now under 8 minutes. These pages haven't updated in real time for a long time now (this is a very old thread btw).

What exactly are you referring to? Maybe it's something we miss. Do you know the earnings page is not updated in real time, right?
Make sure you mention what exactly are you talking about. I see posts who refer to images being included in the search engine, others about the earnings page.


Feb 12
The delay will be recovered in the next hours, most probably tomorrow. I sympathize with your impatience to see what sold, that's why they call it a virtue. ;) We're sorry for the issue, these delays are indeed caused by development and updates. Sales are not affected, you will see them eventually showing up.

Feb 14
We've found the problem an fixed it. The stats server should synchronize back the data in the next 12-24 hours. There is nothing wrong with your sales :)

Feb 14
Yes the problem related with the stats server is still on and we are working to fix it.
There is nothing wrong with the sales, only the server that is displaying your stats pages is not synchronized. We expect that you will see the last 3 days sales on Monday evening.
Sorry for the inconvenience.


« Reply #8 on: February 15, 2010, 09:35 »
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I am having the same issue, regarding sales and files approved..!

« Reply #9 on: February 15, 2010, 10:06 »
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Most of my stats are up to date now.

« Reply #10 on: February 15, 2010, 10:07 »
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Most of my stats are up to date now.

now just missing one :P

« Reply #11 on: February 16, 2010, 00:43 »
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I think DT is one of better run sites, but shares the same problem as most. When there is a problem, communication is lacking.

That communication looks a lot better than anything I see elsewhere. They dont seem to have understood the problem at first but they did respond once a day. Might have been different if it was criticism instead of a tech prob I suppose.


 

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