Author Topic: Level of Dreamstime (Read 3371 times)

grace · « **on:** June 17, 2015, 21:45 »

May I know my photos in dreamstime that it is still in level 0 after subscription sales, is it normal? I thought it should level 1?Thanks

cuppacoffee · « **Reply #1 on:** June 17, 2015, 22:58 »

Sometimes it is a server lag in connecting the number of sales to the level but it eventually catches up. Check again in 24 hours. The only thing you can do to make sure is send the image ID to [email protected] and ask. An admin will investigate and they always reply.

heywoody · « **Reply #2 on:** June 18, 2015, 16:56 »

Quote from: cuppacoffee on June 17, 2015, 22:58

Sometimes it is a server lag in connecting the number of sales to the level but it eventually catches up. Check again in 24 hours. The only thing you can do to make sure is send the image ID to [email protected] and ask. An admin will investigate and they always reply.

Call me pedantic but have sent support tickets with no response so maybe they mostly reply?