Author Topic: Account blocked - I need help please (Read 18287 times)

JustAnImage · « **on:** August 23, 2023, 14:56 »

Hello Adobe, Hello Mat,

I just found my Adobe Stock account blocked and I am not aware of doing anything wrong.

I am uploading a lot of AI images at the moment and have been trying to stick to the ever changing requirements (which boxes need to be checked/unchecked) all along.

Can anyone tell me what I can do now?
I don't know what to do - please help...

Thanks,
Michael

Jo Ann Snover · « **Reply #1 on:** August 23, 2023, 15:26 »

Mat Hayward has posted his address here for people to use if they need him to look into something:

https://www.microstockgroup.com/fotolia-com/adobe-free-collection-$5-payments-are-back-vector-and-illustration-email-bug/msg588896/#msg588896

I suggest you contact him via email or see if the Adobe Stock Discord forum can help

JustAnImage · « **Reply #2 on:** August 23, 2023, 15:38 »

Hello Jo Ann,

thanks for the link!
I'll try that and hope I don't get on Mat's nerves with the problem.... for me this is a very big problem....

Thanks,
Michael

Edit:
Tried the discord, but they "do not discuss blocked accounts there"...
I asked them how long the answer from the contributor support may take - "We've heard anywhere from a few days to a few weeks; there's no way of knowing how long it will take. You just have to be patient and await their reply."

And my income of August is also frozen there... I am simply at a loss

Pacesetter · « **Reply #3 on:** August 23, 2023, 18:56 »

Haven't updated Adobe password / ID recently? If so, probably a good idea to clear your browser cookies. And if not, maybe still a good idea to clear your browser cookies anyway. This might not be helpful or even relevant but good to consider all options when troubleshooting.

JustAnImage · « **Reply #4 on:** August 23, 2023, 19:14 »

Quote from: Pacesetter on August 23, 2023, 18:56

Haven't updated Adobe password / ID recently? If so, probably a good idea to clear your browser cookies. And if not, maybe still a good idea to clear your browser cookies anyway. This might not be helpful or even relevant but good to consider all options when troubleshooting.

Thanks, not the worst idea, but that's what I tried first - on different browsers.

JustAnImage · « **Reply #5 on:** August 24, 2023, 04:49 »

I have now spent almost the entire night racking my brains about what I must have done wrong.

The only thing I can think of is that maybe I didn't fill in the AI box correctly on one set of images. That shouldn't happen, but one is not free of mistakes....

I really hope this doesn't cost me my account with a good 30,000 assets.

Hopefully the response from Adobe won't take so long.... Fingers crossed!

korner83 · « **Reply #6 on:** August 24, 2023, 04:51 »

Same thing happed to me at the same time. I hope it won't ruin my 6 years work of videos and animations. Recently I was also generating AI images, I can't access anything on my account so can't even delete or review any of my images. Interestingly while I'm still blocked my previous submissions have been approved (got e-mail about it)

Her Ugliness · « **Reply #7 on:** August 24, 2023, 05:15 »

Adobe would probably safe themselves some work if they would just give a short message about the reason why your account was banned instead of having every banned contributor inquire via e-mail.

I suspect your ban has something to so with breaking AI image rules. All of sudden Adobe seems to be very focused on cleaning up the mess they caused with approving AI images left and right without proper review.
But I have heard of enough cases where contributors were wrongly banned and had their accounts restored when they could, for example, prove that images they were accused of stealing were indeed their images. The process is probably time consuming and nerv wrecking enough as it is. The contriburors shouldn't have to spend countless days and e-mails to even figure out in the first place what Adobe thinks they did wrong.

biibii · « **Reply #8 on:** August 24, 2023, 08:22 »

Where can i see your AI photos, on another photo agency? Maybe we can find the reason then

JustAnImage · « **Reply #9 on:** August 24, 2023, 08:46 »

Quote from: biibii on August 24, 2023, 08:22

Where can i see your AI photos, on another photo agency? Maybe we can find the reason then

Thats not easy, as the complete portfolio is only at AdobeStock.

Some of my images can be found at Dreamstime (sorry for the very long link):
https://de.dreamstime.com/search.php?securitycheck=5ae3d5b7bb44cbfd7885da41ed3e3bb2&srh_field=generative-ai&s_all=y&s_ph=y&s_il=y&s_video=y&s_audio=y&s_ad=n&s_sl0=y&s_sl1=y&s_sl2=y&s_sl3=y&s_sl4=y&s_sl5=y&s_orp=y&s_orl=y&s_ors=y&s_orw=y&s_clc=y&s_clm=y&s_rsf=0&s_rst=7&s_sp=piepgras

I always try to remove generated logos, I do not copy prompts, I do not create popular people - I am really trying to be careful, but I seem to have made a mistake somewhere.

@MatHayward:
Please - desperate contributor from Northern Germany calling for help :-)

fotorob · « **Reply #10 on:** August 24, 2023, 09:03 »

You had some cars in your AI portfolio that are most likely trademarked, but I am not sure if that would justify a complete ban.

cobalt · « **Reply #11 on:** August 24, 2023, 09:04 »

What about the cars?

I am not a car expert, but could this be considered infringing on some car designs?

https://de.dreamstime.com/ein-sportwagen-auf-dem-mond-der-mit-generativer-ai-technologie-geschaffen-wurde-image285014687

https://de.dreamstime.com/ein-glas-vintage-auto-einer-leeren-straße-die-mit-generativen-ai-technologie-gebaut-wurde-image274347811

https://de.dreamstime.com/ein-schnelles-muskelfahrzeug-einer-wüste-die-mit-generativer-ai-technologie-erschaffen-wurde-sand-image272441835

There are design elements on these phones, I always remove speakers, buttons and notches in photos to make them generic

https://de.dreamstime.com/cloud-storage-konzept-mit-generativer-ai-technologie-image283222144

https://de.dreamstime.com/cloud-storage-konzept-mit-generativer-ai-technologie-image279738389

https://de.dreamstime.com/cloud-storage-konzept-mit-generativer-ai-technologie-image282058248

design elements on computer

https://de.dreamstime.com/eine-rakete-die-von-einem-laptop-bildschirm-aus-mit-generativer-ai-technologie-erstellt-wird-image279738325

https://de.dreamstime.com/ein-laptop-und-analytische-daten-digitale-kunst-mit-generativer-ai-technologie-image277939976

typical apple laptop notch, speakers etc... on the rim

Great work otherwise!

JustAnImage · « **Reply #12 on:** August 24, 2023, 09:23 »

Thanks for the tips...
With the cars I always remove the beginnings of logos and then also look if the contours are "too similar" to a model I know.
But of course I'm not a legal expert here....

I really hope to get an answer from Adobe soon, so I can get any problem out of the way as soon as possible...
I just want to get the opportunity and of course I'm ready to clean up according to Adobe's specifications!

Just_to_inform_people2 · « **Reply #13 on:** August 24, 2023, 10:44 »

Very frustrating I can imagine having your account blocked.

But glad I never started with this AI nonsense. It creates only more problems, it seems.

DiscreetDuck · « **Reply #14 on:** August 24, 2023, 12:14 »

Quote from: JustAnImage on August 23, 2023, 14:56

Hello Adobe, Hello Mat,

I just found my Adobe Stock account blocked and I am not aware of doing anything wrong.

I am uploading a lot of AI images at the moment and have been trying to stick to the ever changing requirements (which boxes need to be checked/unchecked) all along.

Can anyone tell me what I can do now?
I don't know what to do - please help...

Thanks,
Michael

I'm not sorry to hear that finally something can deter this blind infatuation with AI. Thank you JustAnImage for this post, which brings -[edit:]although I can understand the dismay you express- hope with a subliminal message like: "Mass submit AI images, at your own peril...". Loving to play with fire presupposes the risk of getting burned...

I was so afraid that my Adobe Stock account would be blocked for not uploading AI images... $:-\$

JustAnImage · « **Reply #15 on:** August 24, 2023, 12:18 »

Quote from: SVH on August 24, 2023, 10:44

Very frustrating I can imagine having your account blocked.

Oh yes, I can definitely confirm that.

I started generating AI images in April and since then have had about 5,000 images online at Adobe without any problem.
Another 2,500 images are in the queue (oddly enough, a review confirmation for 30 images came in today) and I have yet to keyword 2,000 images.

And before the AI images, there were already about 20k images, 3k videos and 1k illustrations online on my account (uploaded over 5 years)

So the word 'frustrating' doesn't even begin to apply....

cobalt · « **Reply #16 on:** August 24, 2023, 12:50 »

I am impressed by the amount you have been able to prompt and upload.

I have been doing ai since December and only have 800 accepted file and another 150 in the queue.

And the quality of your work is very, very good.

Must improve my workflow...

With 30k files you must be in the top 2000 on Adobe. Or maybe even top 500...

I am sure your problem can be solved.

However, I do believe Adobe should perhaps make a dedicated copyright blog post, to explain in more detail what is not allowed. Something that the photographers usually already know, like remove all buttons and notches on phones, not uploading cars etc...

And of course the best would be if they don't accept this kind of content on upload, the way they decline it with photos...

Jo Ann Snover · « **Reply #17 on:** August 24, 2023, 12:59 »

I only made it through about half of your DT (AI) portfolio, but I'd wonder if the four pink Cadillac images would be a problem

The title names them and the logo is pretty close to the real thing:

https://blog.logomyway.com/cadillac-logo/

For contributors who've been with Adobe Stock over a certain time (let's say one year), blocking a whole portfolio over what is, essentially a reviewing error on Adobe's part as well as an error on the contributor's part, seems extreme

I looked at some of the items with piles of boxes on a doorstep to see if there were logos there and didn't see anything I recognized (there was one big black check mark that could perhaps have looked like the amazon prime curved arrow).

I saw an iMac shape with no logo and I think Adobe Stock is allowing those in AI generated images (based on how many there are). A champagne bottle with gibberish text and a logo-like "seal" might have caused trouble - typically stock has to have plain geometric shapes to avoid inspectors seeing a logo.

Good luck figuring this out

DiscreetDuck · « **Reply #18 on:** August 24, 2023, 13:14 »

Quote from: Jo Ann Snover on August 24, 2023, 12:59

I only made it through about half of your DT (AI) portfolio, but I'd wonder if the four pink Cadillac images would be a problem

The title names them and the logo is pretty close to the real thing:

https://blog.logomyway.com/cadillac-logo/

For contributors who've been with Adobe Stock over a certain time (let's say one year), blocking a whole portfolio over what is, essentially a reviewing error on Adobe's part as well as an error on the contributor's part, seems extreme

I looked at some of the items with piles of boxes on a doorstep to see if there were logos there and didn't see anything I recognized (there was one big black check mark that could perhaps have looked like the amazon prime curved arrow).

I saw an iMac shape with no logo and I think Adobe Stock is allowing those in AI generated images (based on how many there are). A champagne bottle with gibberish text and a logo-like "seal" might have caused trouble - typically stock has to have plain geometric shapes to avoid inspectors seeing a logo.

Good luck figuring this out

Congratulations Jo Ann, you spent all your time pointing out the issues with these AI images that shouldn't be accepted, you got Adobe to react and act in the right way. Carry on!

RalfLiebhold · « **Reply #19 on:** August 24, 2023, 13:42 »

Quote from: DiscreetDuck on August 24, 2023, 13:14

Quote from: Jo Ann Snover on August 24, 2023, 12:59
I only made it through about half of your DT (AI) portfolio, but I'd wonder if the four pink Cadillac images would be a problem

The title names them and the logo is pretty close to the real thing:

https://blog.logomyway.com/cadillac-logo/

For contributors who've been with Adobe Stock over a certain time (let's say one year), blocking a whole portfolio over what is, essentially a reviewing error on Adobe's part as well as an error on the contributor's part, seems extreme

I looked at some of the items with piles of boxes on a doorstep to see if there were logos there and didn't see anything I recognized (there was one big black check mark that could perhaps have looked like the amazon prime curved arrow).

I saw an iMac shape with no logo and I think Adobe Stock is allowing those in AI generated images (based on how many there are). A champagne bottle with gibberish text and a logo-like "seal" might have caused trouble - typically stock has to have plain geometric shapes to avoid inspectors seeing a logo.

Good luck figuring this out

Congratulations Jo Ann, you spent all your time pointing out the issues with these AI images that shouldn't be accepted, you got Adobe to react and act in the right way. Carry on!

If, for example, the aspects mentioned by Jo Ann play a role, this is absolutely no reason to block a portfolio. That is in a way antisocial, because there are also people who are dependent on the money. Reminds me of the methods of Paypal.

I myself don't do anything with AI, but I can't even count how many images were rejected, for example because I overlooked a stupid logo or I misjudged a copyright - that's what the reviewers are there for and they obviously didn't do their job.

The reviewers should be penalized for this and not the contributors for an unintentional accidental violation.

cobalt · « **Reply #20 on:** August 24, 2023, 13:43 »

Because so much content with visible copyright issues was accepted, I am sure this encouraged many producers to think that if it is ai, it is ok to upload this type of content.

I hope they work with contributors to quickly solve the issues, especially if it is long time producers with very large ports.

People also need the income, this is not a hobby.

eta

Ralf was faster...

Just_to_inform_people2 · « **Reply #21 on:** August 24, 2023, 14:44 »

Quote from: DiscreetDuck on August 24, 2023, 12:14

I was so afraid that my Adobe Stock account would be blocked for not uploading AI images... $:-\$

Very funny, thanks for the laugh

RalfLiebhold · « **Reply #22 on:** August 24, 2023, 15:07 »

Quote from: SVH on August 24, 2023, 14:44

Quote from: DiscreetDuck on August 24, 2023, 12:14
I was so afraid that my Adobe Stock account would be blocked for not uploading AI images... $:-\$
Very funny, thanks for the laugh

It's nice to see that some here have fun with the fact that someone's years of work and commitment may be destroyed and is looking for support and help here.

Oh yes, I remember, SVH, you are already once flown out of the forum. I personally would have fun with a repetition

.

Wilm · « **Reply #23 on:** August 24, 2023, 15:09 »

From the website for contributors:

https://helpx.adobe.com/de/stock/contributor/help/known-image-restrictions.html#design-ip

"Apple logos and product designs are protected. Vector drawings and illustrations are also prohibited."

The AS database is chock full of clearly recognizable Apple product designs. Be it the iMac, the keyboard, the MacBook, the mouse....

For example, if you type in "responsive design", it looks like this:

https://stock.adobe.com/search?k=responsive+design&search_type=autosuggest

I see this crystal clear countless clearly recognizable Apple products. Even if the logo is touched up.

I guess Adobe doesn't make that its problem when there is litigation, but instead passes it off on the contributors.

For example, how is a contributor supposed to ensure that people their AI software creates don't match real-life people? That's not possible! Nobody knows that! Probably not even the producers of the AI software! And AS knows that, too!

JustAnImage · « **Reply #24 on:** August 24, 2023, 15:23 »

I got an answer from Adobe, which reads like this:

------------------------
"Your account was blocked after we noticed that you have submitted Generative Ai content that is not within our guidelines.

You have submitted files that refer to famous artists, people, characters from popular culture, and/or other existing subjects such as video games in the image, title or keywords. We take intellectual property rights very seriously and your uploads are a violation of these rights and thus violate the upload guidelines.

Your account will remain blocked until further notice."
------------------------

I have again politely written to the Adobe employee asking to be allowed to remove the problematic material so that my years of work are not destroyed.

Unfortunately, even after Adobe's reply, I don't know what exactly the problem was - maybe I have a wrong keyword in there somewhere that I wasn't aware of - you can't know everything.
I probably violated the guidelines somewhere unknowingly, but in any case never consciously - I really do think about every image and I probably didn't pay enough attention every now and then....

I really hope I get a chance to purge my account of problematic material, so maybe I can at least get my normal photos, videos and illustrations back in the account - that should be possible.

@Adobe, @Mat:
There has to be a way to give a long-time contributor that chance here, doesn't there?

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Author Topic: Account blocked - I need help please (Read 18287 times)

JustAnImage

Jo Ann Snover

JustAnImage

Pacesetter

JustAnImage

JustAnImage

korner83

Her Ugliness

biibii

JustAnImage

fotorob

cobalt

JustAnImage

Just_to_inform_people2

DiscreetDuck

JustAnImage

cobalt

Jo Ann Snover

DiscreetDuck

RalfLiebhold

cobalt

Just_to_inform_people2

RalfLiebhold

Wilm

JustAnImage

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