Author Topic: Account blocked - I need help please (Read 18255 times)

blvdone · « **Reply #50 on:** August 25, 2023, 09:17 »

If I create and upload AI images, I would create a separate account with separate paypal account so that my entire portfolio with many years of hard work won't be deleted in the worst case scenario. This is scary uploading AI images. You may not be aware of the violation.

JustAnImage · « **Reply #51 on:** August 25, 2023, 09:32 »

Quote from: blvdone on August 25, 2023, 09:17

If I create and upload AI images, I would create a separate account with separate paypal account so that my entire portfolio with many years of hard work won't be deleted in the worst case scenario. This is scary uploading AI images. You may not be aware of the violation.

I'm not really sure, but I think I read that it is against Adobe's policy to run a 2nd account on AdobeStock as the same person.
But maybe I'm wrong here...

What remains to be seen is whether Adobe is in any way "willing to negotiate" on my account.

cobalt · « **Reply #52 on:** August 25, 2023, 09:53 »

Quote from: blvdone on August 25, 2023, 09:17

If I create and upload AI images, I would create a separate account with separate paypal account so that my entire portfolio with many years of hard work won't be deleted in the worst case scenario. This is scary uploading AI images. You may not be aware of the violation.

I think pond5 is the only agency that allows a second account.

And many agencies have a ladder structure for royalties, so it will be difficult for a second account to reach a higher level.

Adobe should sort themselves out.

Two years from now, with total Photoshop integration, ai will be as simple as any photoshop effect or tool.

Justanotherphotographer · « **Reply #54 on:** August 25, 2023, 10:30 »

Quote from: JustAnImage on August 25, 2023, 09:32

Quote from: blvdone on August 25, 2023, 09:17
If I create and upload AI images, I would create a separate account with separate paypal account so that my entire portfolio with many years of hard work won't be deleted in the worst case scenario. This is scary uploading AI images. You may not be aware of the violation.
I'm not really sure, but I think I read that it is against Adobe's policy to run a 2nd account on AdobeStock as the same person.
But maybe I'm wrong here...

What remains to be seen is whether Adobe is in any way "willing to negotiate" on my account.

Never used to be the case. One of their replies when contributors complained about having an account in the wrong currency for where they lived was "can't fix it, open another account in the correct currency if you want"

Findura · « **Reply #55 on:** August 25, 2023, 10:45 »

At the time, I had only received a detailed explanation from AS after 14 weeks as to why they had blocked my account and that it would remain blocked.
And they allowed me to open a new account, which I did immediately after receiving the message.

This was my thread:
https://www.microstockgroup.com/fotolia-com/adobe-stock-has-locked-my-account/

Was a different reason than AI, but it was also a very annoying experience for me, and I also felt it was disproportionate.
And because AS did not write a reason, I was partly ridiculed here in the forum and considered untrustworthy.
The only thing missing was that someone called me a troll.

Unlike me, you, @JustAnImage, fortunately received an explanation immediately.
I suspect the following possibility : AS makes you wait a few more weeks and then officially locks your account and allows you to open a new account at the same time.
That's how it was with me.
Of course, it can also be completely different.

blvdone · « **Reply #56 on:** August 25, 2023, 10:52 »

Quote from: MatHayward on August 25, 2023, 10:24

Hi All,

If your account has been recently blocked, please write to contributor support via [email protected] for information on your account. The team is currently backed up, but will respond asap.

I can't speak to your account(s) directly, but I did recently post some important reminders about submission policies such as the strict prohibition of using the name of existing artists in generative AI prompts and metadata. Violating generative AI guidelines can lead to possible account suspension or termination.

Please be sure to review them here: https://helpx.adobe.com/stock/contributor/help/generative-ai-content.html

Thank you,

Mat Hayward

I was thinking about jumping on the AI bandwagon myself, but I'll stay away. Too risky. I'll lose only profitable stock photo account if I'm not very careful.

blvdone · « **Reply #57 on:** August 25, 2023, 10:55 »

Quote from: Findura on August 25, 2023, 10:45

At the time, I had only received a detailed explanation from AS after 14 weeks as to why they had blocked my account and that it would remain blocked.
And they allowed me to open a new account, which I did immediately after receiving the message.

This was my thread:
https://www.microstockgroup.com/fotolia-com/adobe-stock-has-locked-my-account/

Was a different reason than AI, but it was also a very annoying experience for me, and I also felt it was disproportionate.
And because AS did not write a reason, I was partly ridiculed here in the forum and considered untrustworthy.
The only thing missing was that someone called me a troll.

Unlike me, you, @JustAnImage, fortunately received an explanation immediately.
I suspect the following possibility : AS makes you wait a few more weeks and then officially locks your account and allows you to open a new account at the same time.
That's how it was with me.
Of course, it can also be completely different.

Have you been able to upload the same photos you had in the blocked account? How many years have you been with Adobe Stock before you got blocked?

blvdone · « **Reply #58 on:** August 25, 2023, 11:05 »

I was going to upload 1 non-AI photo now, but saw the new disclaimer that scared me and decided not to upload. I don't want to risk myself losing my monthly royalty just because of 1 photo Adobe Stock may think they see recognizable faces or trademark I don't see and am not aware of.

It's Adobe Stock's job to find recognizable faces or trademark/logo and reject photos/clips imo. And in the past, Adobe Stock and all other agencies just rejected those with model release/trademark issues, not ban you and close your account. If they say they'll close your account just because you uploaded photo/clip that contains recognizable face without model release or brand logo/trademark, I can't upload anymore. They got to clarify this. One strike and you lose your account with thousands of photos generating steady revenue?

Micha91 · « **Reply #59 on:** August 25, 2023, 11:37 »

Quote from: blvdone on August 25, 2023, 11:05

I was going to upload 1 non-AI photo now, but saw the new disclaimer that scared me and decided not to upload. I don't want to risk myself losing my monthly royalty just because of 1 photo Adobe Stock may think they see recognizable faces or trademark I don't see and am not aware of.

It's Adobe Stock's job to find recognizable faces or trademark/logo and reject photos/clips imo. And in the past, Adobe Stock and all other agencies just rejected those with model release/trademark issues, not ban you and close your account. If they say they'll close your account just because you uploaded photo/clip that contains recognizable face without model release or brand logo/trademark, I can't upload anymore. They got to clarify this. One strike and you lose your account with thousands of photos generating steady revenue?

I have the same feelings. In the past, if you sent a photo with a visible logo or potentially infringing copyright, the image was rejected and you either retouched what was needed or did not send similar images. If such windows pop up, I see no point in sending anything at the moment. I don't want to lose my source of income. I am also seriously considering removing my content that is already in the queue for review, these are not AI generated images.

Then why have reviewers if we need to know everything anyway? it's all starting to feel like walking through a minefield.

kuriouskat · « **Reply #60 on:** August 25, 2023, 11:38 »

Quote from: blvdone on August 25, 2023, 11:05

I was going to upload 1 non-AI photo now, but saw the new disclaimer that scared me and decided not to upload. I don't want to risk myself losing my monthly royalty just because of 1 photo Adobe Stock may think they see recognizable faces or trademark I don't see and am not aware of.

It's Adobe Stock's job to find recognizable faces or trademark/logo and reject photos/clips imo. And in the past, Adobe Stock and all other agencies just rejected those with model release/trademark issues, not ban you and close your account. If they say they'll close your account just because you uploaded photo/clip that contains recognizable face without model release or brand logo/trademark, I can't upload anymore. They got to clarify this. One strike and you lose your account with thousands of photos generating steady revenue?

I also saw this last night, and held off submitting one of the images I'd uploaded, (non-AI). Like you, I felt I couldn't take the risk. I submitted it to all my other sites, and the images has been approved commercially elsewhere, but there was a niggling voice in the back of my head that said I'm 99% sure this is OK for a commercial submission, but the 1% won out. In the past, I would have just uploaded and relied on the review to inform me of any potential problems.

blvdone · « **Reply #61 on:** August 25, 2023, 11:49 »

I think AI is the reviewer of Adobe Stock probably for a while now. That's why they are missing those Apple logos Ford logos on AI images.

Her Ugliness · « **Reply #62 on:** August 25, 2023, 12:04 »

Quote from: blvdone on August 25, 2023, 11:49

I think AI is the reviewer of Adobe Stock probably for a while now. That's why they are missing those Apple logos Ford logos on AI images.

With how poorly the review is performed and with how many AI images with very obvious mistakes and logos are accepted I would be inclined to agree - However, an AI would not need 4 weeks to review an image. With an AI image reviewing the images review times should be minutes at best.

Her Ugliness · « **Reply #63 on:** August 25, 2023, 12:09 »

Quote from: MatHayward on August 25, 2023, 10:24

Hi All,

If your account has been recently blocked, please write to contributor support via [email protected] for information on your account. The team is currently backed up, but will respond asap.

I can't speak to your account(s) directly, but I did recently post some important reminders about submission policies such as the strict prohibition of using the name of existing artists in generative AI prompts and metadata. Violating generative AI guidelines can lead to possible account suspension or termination.

Please be sure to review them here: https://helpx.adobe.com/stock/contributor/help/generative-ai-content.html

Thank you,

Mat Hayward

Mat, can you PLEASE take a closer look at this thread? Many people are worried for their accounts. I know I am, even though I know I comply with the AI image rules to my best knowledge - But that doesn't mean something where I simply DO NOT KNOW it could be trademarked could not appear in my images, even when I never used any trademarked words in prompts. Because AI does what AI wants.

blvdone · « **Reply #64 on:** August 25, 2023, 12:16 »

Anybody knows if AI image generation prompts/keywords are embedded in the jpeg image ?

Uncle Pete · « **Reply #65 on:** August 25, 2023, 12:30 »

Quote from: Findura on August 25, 2023, 10:45

At the time, I had only received a detailed explanation from AS after 14 weeks as to why they had blocked my account and that it would remain blocked.
And they allowed me to open a new account, which I did immediately after receiving the message.

This was my thread:
https://www.microstockgroup.com/fotolia-com/adobe-stock-has-locked-my-account/

Was a different reason than AI, but it was also a very annoying experience for me, and I also felt it was disproportionate.
And because AS did not write a reason, I was partly ridiculed here in the forum and considered untrustworthy.
The only thing missing was that someone called me a troll.

Unlike me, you, @JustAnImage, fortunately received an explanation immediately.
I suspect the following possibility : AS makes you wait a few more weeks and then officially locks your account and allows you to open a new account at the same time.
That's how it was with me.
Of course, it can also be completely different.

And the end was

Quote from: Findura on September 14, 2022, 03:08

So. now it's official. My account remains closed.
The reason: I have used some public domain images and created videos from them.
AS says that is against their terms of use.
I'm not even allowed to use my spouse's pictures, only my own.

I have permission to create a new account for uploading my own designs.
And I have already done that.

Pretty Easy

"You must own or control all the rights to the files you submit to Adobe Stock. Don’t submit files that don’t belong to you, such as photos taken by your spouse. Don’t incorporate anything into your content that was created by someone else — not even images you got from a website that allows free downloads — unless you have a complete property release from the owner of the other content."

https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

In the case of titles and keywords from the OP, they might not have been enforcing this in the past and now have become strict, since artists names are used, and some people have created AI images, "in the style of..." which uses someone else's identity. But as Mat posted, this has become a recent decision.

I'd think that retroactive banning for doing something that used to be allowed, is kind of harsh. Hopefully AS will allow JAP to go through and remove any offending images, or metadata and move on.

ADH · « **Reply #66 on:** August 25, 2023, 14:00 »

I recommend to everyone who is uploading images generated by artificial intelligence to Adobe to thoroughly review their portfolios. Several friends have already told me that their accounts have been suspended recently. It seems that Adobe is on a witch hunt.

JustAnImage · « **Reply #67 on:** August 25, 2023, 15:17 »

Quote from: MatHayward on August 25, 2023, 10:24

Hi All,

If your account has been recently blocked, please write to contributor support via [email protected] for information on your account. The team is currently backed up, but will respond asap.

I can't speak to your account(s) directly, but I did recently post some important reminders about submission policies such as the strict prohibition of using the name of existing artists in generative AI prompts and metadata. Violating generative AI guidelines can lead to possible account suspension or termination.

Please be sure to review them here: https://helpx.adobe.com/stock/contributor/help/generative-ai-content.html

Thank you,

Mat Hayward

Hello Mat,

since I am the opener of this thread and probably the main person affected here, I will gladly follow your advice of an email to the Contributor Support.

I hope they will give me the chance to remove the problematic images from my account (unfortunately I still don't know which images they are) and hopefully get my account back.

Thanks,
Michael

Edit: The email is on its way and I really hope I get a chance to cleanup the problems in the account and get it back to work

Jaggy · « **Reply #68 on:** August 25, 2023, 15:37 »

Seems to me that Adobe have got themselves into an almighty 'pickle' with this Generative AI stuff.

ADH · « **Reply #69 on:** August 25, 2023, 15:55 »

Instead of suspending the entire account, why don't they just remove all the images generated by artificial intelligence from the portfolio and block future uploads of AI-generated images from the contributor?

Jaggy · « **Reply #70 on:** August 25, 2023, 16:30 »

Quote from: ADH on August 25, 2023, 15:55

Instead of suspending the entire account, why don't they just remove all the images generated by artificial intelligence from the portfolio and block future uploads of AI-generated images from the contributor?

I would speculate that Adobe are overwhelmed by the number of Generative AI submissions, they are understaffed and/or overworked, review times have become far too long and it's much quicker to suspend an entire account than go to the effort of deciding which images to remove.

spike · « **Reply #71 on:** August 25, 2023, 17:00 »

Quote from: JustAnImage on August 25, 2023, 09:32

Quote from: blvdone on August 25, 2023, 09:17
If I create and upload AI images, I would create a separate account with separate paypal account so that my entire portfolio with many years of hard work won't be deleted in the worst case scenario. This is scary uploading AI images. You may not be aware of the violation.
I'm not really sure, but I think I read that it is against Adobe's policy to run a 2nd account on AdobeStock as the same person.
But maybe I'm wrong here...

What remains to be seen is whether Adobe is in any way "willing to negotiate" on my account.

I know of at least one person who has 5 adobe stock accounts. How do I know? They were dumb enough to make a video about it themselves: https://www.youtube.com/watch?v=XCqdns9CN80

(author of the video: if you ever see this, don't bother taking it down, I already downloaded the video as proof)

Is there an email address we can write to to report such behavior?

Her Ugliness · « **Reply #73 on:** August 26, 2023, 01:28 »

Quote from: spike on August 25, 2023, 17:00

Quote from: JustAnImage on August 25, 2023, 09:32
Quote from: blvdone on August 25, 2023, 09:17
If I create and upload AI images, I would create a separate account with separate paypal account so that my entire portfolio with many years of hard work won't be deleted in the worst case scenario. This is scary uploading AI images. You may not be aware of the violation.
I'm not really sure, but I think I read that it is against Adobe's policy to run a 2nd account on AdobeStock as the same person.
But maybe I'm wrong here...

What remains to be seen is whether Adobe is in any way "willing to negotiate" on my account.

I know of at least one person who has 5 adobe stock accounts. How do I know? They were dumb enough to make a video about it themselves: https://www.youtube.com/watch?v=XCqdns9CN80

(author of the video: if you ever see this, don't bother taking it down, I already downloaded the video as proof)

Is there an email address we can write to to report such behavior?

No, as Adobe's rules does not forbid having multiple accounts anywhere.

JustAnImage · « **Reply #74 on:** August 26, 2023, 05:12 »

Quote from: MatHayward on August 25, 2023, 22:26

As mentioned previously, we can't speak to individual accounts directly. However, we are evaluating accounts that were blocked this week for violating our AI submission guidelines, such as our strict prohibition against using the name of existing artists in generative AI prompts and metadata. Please be sure to review these guidelines here: https://helpx.adobe.com/stock/contributor/help/generative-ai-content.html. We will be unblocking accounts as we go through our review.

Thank you,

Mat Hayward

Hello Mat,

of course we can't talk publicly about individual accounts here, I agree.

My problem here also lies essentially in the amount of information that one receives as a "blocked" account. On my first request I only received the statement "there is a suspicion of copyright infringement" and additionally the statement "the account remains suspended until further notice".

For someone like me, who has put a lot of work into the account in the last 6-8 months to make it a financial mainstay, this is catastrophic. I am left completely in the dark about:
- what will happen next?
- in what time frame will the account be checked and the corresponding problem images deleted?
- will I get the account back at all afterwards and will I be allowed to continue selling assets?
- what about the money that is still on the account - it is currently frozen.
- what about the probably soon coming compensation payments for the AI training of FireFly, there my pictures and videos were used too
- etc.

I've already written you directly an email - that was perhaps a bit hasty, I've probably just grasped at straws, sorry for that.

I have searched a large part of my almost 40,000 pictures and videos on my computer in the last 3 days and actually also discovered a few possible files - many here in the forum were so nice to help me with the search, thanks at this point!

So I'm almost certain that some files slipped through my fingers - of course that's my fault, but I must confess that I would have hoped for a little help from the review process here as well, that you would get a hint of name right infringement.

A bit off topic:
As a software developer I can say that here a simple "Contains Brand-Blacklist" function when submitting the images would be enough to prevent 98% of these problems and also with the people who quite deliberately use these brand names, a submission is directly prevented - at Editorial this check just turn off .

Back to the topic:
I have now sent an email to Contributor Support and unfortunately did not even get an acknowledgement of receipt from them as to whether my case has even arrived.
In short, I'm completely up in the air.

I would really like to see some more communication - something like "We received your email, your case number is 12345 and we will reply to you in the next 2 weeks."

You've always kept us well informed here, which is definitely not a given - so I'm hoping for a good run out of problem cases in my account.
Maybe you could tell me if my email even reached Contributor Support and if there are chances to get my account back?

And one thing I can say for sure: I have learned the lesson!

Thanks and best regards,
Michael

PS: And sorry for the very long text - you can probably tell that this is pretty important to me :-)

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Author Topic: Account blocked - I need help please (Read 18255 times)

blvdone

JustAnImage

cobalt

MatHayward

Justanotherphotographer

Findura

blvdone

blvdone

blvdone

Micha91

kuriouskat

blvdone

Her Ugliness

Her Ugliness

blvdone

Uncle Pete

ADH

JustAnImage

Jaggy

ADH

Jaggy

spike

MatHayward

Her Ugliness

JustAnImage

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