MicrostockGroup
Agency Based Discussion => Adobe Stock => Topic started by: MatHayward on May 06, 2021, 13:45
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Hi Everyone,
As of today, Adobe Stock is using SFTP protocol instead of FTP for asset uploads. You will need to reset your password before your next upload as it has been changed. Detailed instructions showing how to do that can be found here: https://helpx.adobe.com/stock/contributor/user-guide.html/stock/contributor/help/uploading-content.ug.html
Kind regards,
-Mat Hayward
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I went to my Adobe contributor's page and requested a generated password.
Because I am using a special FTP, Multcloud I can't add the new SFTP, the program reports an error.
Could I at least get a confirmation that I need to use port 21 and the host should be exactly sftp://sftp.contributor.adobestock.com ?
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I am getting an error message when I try to login. It is as follows:
32deb5b2-93ee-4c1f-a8b0-a90289fc5998
When I try to contact support I get the same message
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Getting this error at contributor account login:
7ed0f15c-2b97-4155-a6b9-20287f404eb0
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I am getting an error message when I try to login. It is as follows:
32deb5b2-93ee-4c1f-a8b0-a90289fc5998
When I try to contact support I get the same message
I'm getting the same error.
Se ha producido un error
Inténtalo de nuevo más tarde. Si el problema continúa, ponte en contacto con Atención al cliente para facilitar el código de error y recibir ayuda:
ba366f9c-b00e-4d05-9759-ce7f09def46b
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Same here error code
ea1763e4-1054-498d-8783-41b828af162d
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Thanks for the heads up on that everyone. I'll look into it and get back to you asap.
-Mat
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Can you confirm if you are receiving this error when you are attempting to log in with your SFTP software, or is this happening in the Adobe Stock contributor portal?
thanks,
Mat
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Can you confirm if you are receiving this error when you are attempting to log in with your SFTP software, or is this happening in the Adobe Stock contributor portal?
thanks,
Mat
Now, everything is ok, not getting error message, thanks!
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Can you confirm if you are receiving this error when you are attempting to log in with your SFTP software, or is this happening in the Adobe Stock contributor portal?
thanks,
Mat
Now, everything is ok, not getting error message, thanks!
OK cool, there was a temporary issue that is now resolved. Will you please confirm you can upload using the new SFTP credentials?
Thanks,
Mat
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The web uploader isn't working using Safari but works with Chrome
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I tried with FileZilla now, following the instructions but cannot connect to SFTP.
I used the provided ID, port 21, sftp://sftp.contributor.adobestock.com and generated a new password but still cannot connect.
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I tried to upload with new sftp, it works on filezilla, not on xpiks though :)
also tried the old way, that one works as well.
However the worst part is that old ftp system recognize our metadata on videos, this new one does not work. Can you make sure at least it work, it would be easier for us.
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Can you confirm if you are receiving this error when you are attempting to log in with your SFTP software, or is this happening in the Adobe Stock contributor portal?
thanks,
Mat
Now, everything is ok, not getting error message, thanks!
OK cool, there was a temporary issue that is now resolved. Will you please confirm you can upload using the new SFTP credentials?
Thanks,
Mat
I can't using FileZilla , i get the following error message.
Error: Authentication failed.
Error: Critical error: Could not connect to server
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Thanks for the quick response Mat. I was able to generate a password and successfully upload via FileZilla. Core FTP didn't work for some reason.
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Uploads are working now. However the metadata is not being read
Correction: Keywords are being read but not titles
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I have confirmed there is an issue with the system reading metadata from videos uploaded through SFTP. Images and vectors appear to be fine. Our engineering team has been made aware and has the fix listed as a priority. I will update this thread when I have an update. We apologize for the inconvenience and appreciate your patience.
-Mat
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Uploads are working now. However the metadata is not being read
Correction: Keywords are being read but not titles
Can you send me a file number that did display the keywords but not the titles. We want to look into this further. My email is [email protected]
Thanks,
Mat
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I think I followed all the directions, but my FTP app (Fetch) isn't able to connect. The error message is:
SFTP connection to "sftp.contributor.adobestock.com" could not be opened because a requested file or folder was not found on the SFTP server
If you entered a file name, folder name, or URL, you may want to check its spelling and capitalization.
Server responded: “4221_1620348766180”
I'm not entering any URL or folder name though, so I don't know how I can correct this.
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Ugh! why do you guys have to "fix" things if it ain't broke?
I really can't stand it when a web site has this "new thing" and they don't bother with extensive testing.
Had that issue with another company already. Not looking forward for that to happen with mine too? :( Too many things to deal with lately.😖
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For now FTP upload still works for me.
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Mat,
Upload is not working with Safari. Cannot drag and drop. Clicking on Browse does not work. I can upload using Chrome or SFTP but none of the functions for uploading work with Safari. I can see the image uploaded with SFTP but cannot complete the operation - none of the buttons are clickable in Safari.
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Mat,
Upload is not working with Safari. Cannot drag and drop. Clicking on Browse does not work. I can upload using Chrome or SFTP but none of the functions for uploading work with Safari. I can see the image uploaded with SFTP but cannot complete the operation - none of the buttons are clickable in Safari.
I will share this information with the engineering team though I do not believe that would be related to the switch to SFTP. I recommend you continue to use Chrome when possible.
-Mat
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Edited to add: I have contacted support. I'll post if I get a response.
Support responded that they've had a number of similar reports and to wait a few days and try again.
In case it helps figure out what's wrong when trying to connect via Fetch, here's a transcript of that session:
Fetch 5.8.2 (5K1354) Intel (Web Store) running on macOS 10.15.7 (19H15) English
Launched at 2021-05-07T16:37:32Z, 5/7/21, 9:37 AM (local)
Partial serial FETCH55001-67R6-P3MC T
Connecting to [email protected] port 22 (2021-05-07T16:39:30Z)
SSH2_FXP_INIT 3
SSH2_FXP_REALPATH 1, .
/
SSH2_FXP_STAT 2, /
SSH2_FX_NO_SUCH_FILE 2
SFTP connection to “sftp.contributor.adobestock.com” could not be opened because a requested file or folder was not found on the SFTP server. (If you entered a file name, folder name, or URL, you may want to check its spelling and capitalization.
Server responded: “4221_1620405572513”)
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I tried uploading another footage file and am happy to see it is reading all metadata including the title now.
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I tried uploading another footage file and am happy to see it is reading all metadata including the title now.
You beat me to it. The engineering team has already fixed the issue. Thanks for your patience with that!
-Mat
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Ugh! why do you guys have to "fix" things if it ain't broke?
I really cannot agree with you. Using FTP means that something is broken very badly. This is something which really needs to be fixed.
For me and my girlfriend the SFTP is also not working. Not able to login at all.
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Upon connecting on Filezilla I got the sftp unknown host error.
"The server's host key is unknown. You have no guarantee that the server is the computer you think it is."
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Upon connecting on Filezilla I got the sftp unknown host error.
"The server's host key is unknown. You have no guarantee that the server is the computer you think it is."
That should be fine for a first connect if you get "accept and save".
Im glad they've finally moved away from FTP. Sending unencrypted login details of username and password has been a massive security risk for years.
Both AS and SS have now gone secure and thats a good thing.
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I think I followed all the directions, but my FTP app (Fetch) isn't able to connect. The error message is:
SFTP connection to "sftp.contributor.adobestock.com" could not be opened because a requested file or folder was not found on the SFTP server
If you entered a file name, folder name, or URL, you may want to check its spelling and capitalization.
Server responded: “4221_1620348766180”
I'm not entering any URL or folder name though, so I don't know how I can correct this.
I'm just trying this today for the first time, because I was away on a photo shoot in Colorado and Utah when Mat posted this announcement. Have a lot of fine new images that I'd like to get into my adobe port, but…
Like Jo Ann, I use Fetch. (Always have and would like to keep using it!)
My browser is Firefox.
When I type in the host URL all seems well up to this point:
sftp:/contributor.adobestock.com
But the minute I add that extra /sftp. shown on the instruction page, the thing reverts just to contributor.adobestock.com and consistently gives me this error message:
SFTP connection to “contributor.adobestock.com” could not be opened because the connection to the SFTP server could not be established or was lost.
Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
Server responded: “ssh: Could not resolve hostname contributor.adobestock.com: nodename nor servname provided, or not known
”
I'm stuck. Can't figure out any workaround for this.
Jo Ann, did you ever get Fetch to work?
Mat, after Memorial Day, could you offer me some advice?
Thanks in advance to both Jo Ann and Mat for your always-great assistance!
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i've just gone back to uploading on the site
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i've just gone back to uploading on the site
Steve, did you have some of these same issues and finally get past them? If so, was there some magic button that worked for you? Some secret handshake?
If so, I'd appreciate knowing what you did. Thanks!
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I submitted a support ticket about this on May 7 and received a reply from Zak saying "please wait a day or two and try again." - they'd had a lot of similar sounding problems already reported.
I tried several more times and on May 14 updated the ticket saying I had essentially the same problems as before.
I included a screen capture of my Fetch shortcut showing how it was set up and noted that whether the "Kind:" drop down was set to File, Folder or Unknown I saw the same error. I also included the Fetch "transcript" so they'd know exactly how the session went. You might want to include that if you submit a ticket.
Zak replied that he'd escalate to his team to see what was going on.
Haven't heard anything since.
I could upload using the web site (I have haven't tried lately but I assume that works), but I held off so I could try again after a fix with the same files that failed beforehand.
I will update here when I get a resolution.
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Thanks much, Jo Ann. As always, your info is extremely useful.
Today's Memorial Day, so I'll wait until tomorrow and contact Adobe support then. Hope somebody there can resolve this for both of us.
Yesterday, I uploaded my entire batch of new images to Dreamstime without a hitch. I processed them quickly and easily through their intuitive online system (which I love, BTW), and within an hour they were all accepted. This morning, they're all "live" on the site.
Meanwhile, I'll spend today uploading my videos (exclusively) to Pond5, which I also started yesterday. Their process is working normally, too.
Not sure why getting images up on Adobe has to be such a PITA. It's not just this new uploading glitch but also their usual "ranked keywords" system, which requires sooooo much more time and trouble than any other stock site.
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I'm not familiar with Fetch so I can't speak to their software. Please try using an alternate SFTP uploader and let me know if you find a different result. I recommend Filezilla personally.
-Mat
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Personaly I recommend Cyberduck (https://cyberduck.io/) (Mac and PC), it’s free (donationware) and it works just fine with Adobe SFTP.
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How about Adobe provides a list of supported FTP clients, at least for Mac & Windows, although possibly there may be some Linux users out there?
Rather than have contributors guess, have a list of software and when changes are made the Adobe end, test against those to make sure they work.
Meantime I can upload via the web
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Personaly I recommend Cyberduck (https://cyberduck.io/) (Mac and PC), it’s free (donationware) and it works just fine with Adobe SFTP.
Thank you for that tip, Blue. I'm grateful, because this afternoon I've been spinning my wheels trying to get Filezilla to work.
I'll give Cyberduck a chance now and report back later.
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Personaly I recommend Cyberduck (https://cyberduck.io/) (Mac and PC), it’s free (donationware) and it works just fine with Adobe SFTP.
Thank you for that tip, Blue. I'm grateful, because this afternoon I've been spinning my wheels trying to get Filezilla to work.
I'll give Cyberduck a chance now and report back later.
REPORT: CYBERDUCK WORKS!!! Right off the bat.
It's clunkier on my Mac than Fetch, which is super-smooth and sweet, but hey, IT WORKS!!! My images are already showing up on the AS site.
Thanks, Blue. I appreciate the tip and have even paid the requested $10 donation. Happily. :D
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Personaly I recommend Cyberduck (https://cyberduck.io/) (Mac and PC), it’s free (donationware) and it works just fine with Adobe SFTP.
Thank you for that tip, Blue. I'm grateful, because this afternoon I've been spinning my wheels trying to get Filezilla to work.
I'll give Cyberduck a chance now and report back later.
REPORT: CYBERDUCK WORKS!!! Right off the bat.
It's clunkier on my Mac than Fetch, which is super-smooth and sweet, but hey, IT WORKS!!! My images are already showing up on the AS site.
Thanks, Blue. I appreciate the tip and have even paid the requested $10 donation. Happily. :D
You're welcome Martha, I'm glad it helped.
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Could you please explain if and how can you transfer a file from Google Drive to FTP? (not locally).
I downloaded the applications and mounted my paid Google drive and FTP or SFTP acounts at my PC.
All I see is that it uses my local drive space and internet speed to copy.
Why do I need that, if I can do it with FileZilla?
I do not need to upload one by one.
Instead, I wish to upload to my Cloud Drive once and then send to all agencies.
I was able to do that with MultCloud but SFTP is now creating so many problems!
I have 20.5 GB of ProRes videos to upload (13 videos - I know, unlucky!), just from my latest edit.
If I wait to do that everytime to a single agency, it will take ages!
Any help will be much appreciated!
Again, I was so happy with MultCloud but that was when I was using FTP and now things are not working with SFTP!
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i've just gone back to uploading on the site
Steve, did you have some of these same issues and finally get past them? If so, was there some magic button that worked for you? Some secret handshake?
If so, I'd appreciate knowing what you did. Thanks!
i'm not using ftp/ftp at all - just the drag/drop on the site itself - slower than ftp but i can be working elsewhere
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i've just gone back to uploading on the site
Steve, did you have some of these same issues and finally get past them? If so, was there some magic button that worked for you? Some secret handshake?
If so, I'd appreciate knowing what you did. Thanks!
i'm not using ftp/ftp at all - just the drag/drop on the site itself - slower than ftp but i can be working elsewhere
Steve, is that a secure transfer with SFTP?
I've never tried on-the-page uploads, but maybe it's easier than anything else. Thanks for the info.
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don't know - i just drag files over & they upload - no config needed
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don't know - i just drag files over & they upload - no config needed
It must be SFTP compliant if AS is offering it on their upload page, so that's a very good thing.
I've already got most of my new pics up on AS, but will try this alternative method the next time around.
Thanks, Steve.
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don't know - i just drag files over & they upload - no config needed
It must be SFTP compliant if AS is offering it on their upload page, so that's a very good thing.
I've already got most of my new pics up on AS, but will try this alternative method the next time around.
Thanks, Steve.
I do the same, as I'm not uploading big batches. It's not ftp at all and sometimes Adobe asks me for a verification by sending a code to my personal phone, which I have to enter before I can access my account. Real short, software uploads are not the same as ftp or sftp. Drag and drop, the system reads all the IPTC data.
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i've just gone back to uploading on the site
Steve, did you have some of these same issues and finally get past them? If so, was there some magic button that worked for you? Some secret handshake?
If so, I'd appreciate knowing what you did. Thanks!
i'm not using ftp/ftp at all - just the drag/drop on the site itself - slower than ftp but i can be working elsewhere
For still images I strongly recommend using the drag and drop method. I only use SFTP for video uploads. We appreciate all the feedback here. Thank you!
Mat
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i've just gone back to uploading on the site
Steve, did you have some of these same issues and finally get past them? If so, was there some magic button that worked for you? Some secret handshake?
If so, I'd appreciate knowing what you did. Thanks!
i'm not using ftp/ftp at all - just the drag/drop on the site itself - slower than ftp but i can be working elsewhere
For still images I strongly recommend using the drag and drop method. I only use SFTP for video uploads. We appreciate all the feedback here. Thank you!
Mat
Oh, I didn't understand that from before. Always have used FTP via Fetch, for both stills and videos.
But I'm not uploading videos to Adobe now, so I guess I don't need the SFTP at all.
Thanks, Mat, for the good info.
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How about Adobe provides a list of supported FTP clients, at least for Mac & Windows, although possibly there may be some Linux users out there?
Rather than have contributors guess, have a list of software and when changes are made the Adobe end, test against those to make sure they work.
Meantime I can upload via the web
stop talking sense
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I can upload the photos to Adobe stock through SFTP filezilla, but why my video cant? I cant see my video on the adobe stock web. Please help
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i've just gone back to uploading on the site
Steve, did you have some of these same issues and finally get past them? If so, was there some magic button that worked for you? Some secret handshake?
If so, I'd appreciate knowing what you did. Thanks!
i'm not using ftp/ftp at all - just the drag/drop on the site itself - slower than ftp but i can be working elsewhere
For still images I strongly recommend using the drag and drop method. I only use SFTP for video uploads. We appreciate all the feedback here. Thank you!
Mat
I Mat, I've switched successfully to Sftp for my video uploads but the speed is ultra slow compared to Ftp. Is it normal ? Is there something to do to increase speed ?
Thanks!
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I can upload the photos to Adobe stock through SFTP filezilla, but why my video cant? I cant see my video on the adobe stock web. Please help
It would be difficult to troubleshoot this here. Please submit a request for support via the contact us link found at the bottom of the Adobe Stock contributor portal.
Thank you,
Mat
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The claim that it works with most FTP clients is not true. It does not work with sftp and lftp on Mac. It works with FileZilla only but it cannot be scripted so it is useless.
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I had an online ftp instance on Digital Ocean.
It will no longer communicate with your SFTP.
All settings have been changed as directed by Adobe.
They do not work.
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I can upload the photos to Adobe stock through SFTP filezilla, but why my video cant? I cant see my video on the adobe stock web. Please help
It would be difficult to troubleshoot this here. Please submit a request for support via the contact us link found at the bottom of the Adobe Stock contributor portal.
Thank you,
Mat
Hi Mat,
is it normal that the speed with Sftp upload is way slower than with Ftp ?
Thanks for helping
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Do you have to wait for them to show up? I've sent a set, but it isn't showing up under "New".
eta: Never mind, there they are.
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Hi Matt,
Please ignore the private message I just sent you. The issue is resolved.
It does not seem to be possible to send you a second message through the sitemail. Or maybe I just don't get it.
Sorry everyone.
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Hi Matt,
Please ignore the private message I just sent you. The issue is resolved.
It does not seem to be possible to send you a second message through the sitemail. Or maybe I just don't get it.
Sorry everyone.
Thanks for the update. I'm glad it worked out. As an FYI, I cannot provide official support through the MSG private message system. For anyone that needs to reach me directly with a support request, please either use the Contact Us link at the bottom of the portal with "Attn: Mat" in the subject or email me directly via [email protected]
I will be offline most of next week for the Independence Day holiday and wish you all the very best!
-Mat Hayward
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Has anybody been able to get this to work using Python? Nothing I try works and I'm wondering if anybody else has had success. I use Python to automate all my uploads rather than using the GUI of an FTP client.
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Has anybody been able to get this to work using Python? Nothing I try works and I'm wondering if anybody else has had success. I use Python to automate all my uploads rather than using the GUI of an FTP client.
I gave up trying to FTP my images to Adobe. Now I just use their on-site uploads feature, and it works well enough.
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Has anybody been able to get this to work using Python? Nothing I try works and I'm wondering if anybody else has had success. I use Python to automate all my uploads rather than using the GUI of an FTP client.
I didn't try with Python, but I gave up trying to get SFTP to work and just use the drag & drop interface on the web site instead.
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Has anybody been able to get this to work using Python? Nothing I try works and I'm wondering if anybody else has had success. I use Python to automate all my uploads rather than using the GUI of an FTP client.
I dont know anything about Python
But have you already looked for an SFTP library?
Or an SFTP upload example?
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Has anybody been able to get this to work using Python? Nothing I try works and I'm wondering if anybody else has had success. I use Python to automate all my uploads rather than using the GUI of an FTP client.
I dont know anything about Python
But have you already looked for an SFTP library?
Or an SFTP upload example?
I have been able to get it to work using WinSCP through the GUI. However, I have not been able to get it to work with WinSCP's command line interface. I thought maybe using a Python SFTP library would help but I have had no luck there either (I just get exceptions thrown). At the end of the day, it doesn't matter if it's Python or any other programming language, what matters is that it can be done via command line so I can automate it.
Also, I upload videos, not images, so I have to use SFTP, I can't do it through Adobe's online interface.
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I have been able to get it to work using WinSCP through the GUI. However, I have not been able to get it to work with WinSCP's command line interface. I thought maybe using a Python SFTP library would help but I have had no luck there either (I just get exceptions thrown). At the end of the day, it doesn't matter if it's Python or any other programming language, what matters is that it can be done via command line so I can automate it.
Also, I upload videos, not images, so I have to use SFTP, I can't do it through Adobe's online interface.
"C:\Program Files (x86)\WinSCP\WinSCP.exe" /ini=nul /log="C:\path\log.txt" /command "open sftp://000000:***@sftp.contributor.adobestock.com/ -hostkey=""ssh-rsa 2048 He3/iar+1trnBj2W47D2vfNZTYIMOdkXylfaKnrnOQc=""" "mput -nopreservetime ""C:\path\*.jpg""" exit
I use this command line to upload photos to Adobe stock by running WinSCP.exe from my own .bat file or VB.net program.
Never tried with videos, but I guess it should work if you replace .jpg with .mov or .mp4
Replace 000000 with your member id, and *** with your password.
Note the -nopreservetime option that I had to add to solve a problem causing uploads to fail for some unknown reason.
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as others have mentioned, simplest to just use drag'n'drop
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Sure web upload is simpler, and works perfectly.
But to upload an entire batch to many agencies, and keep track with a log, a script is less time-consuming.