Quote from: MatHayward on August 19, 2022, 16:59
Hi everyone,

This thread has triggered a deeper look into rejection rates by our team. During this process we identified an issue that may be impacting some of you. There was a recent update that impacts how thumbnails are generated. The thumbs are now dependent on the art board size. Those of you setting your art board too small (below 1000 pixels) are likely seeing rejections on content that is similar in quality to what you had previously had approved.

To avoid this while we're working on a fix, please set your art boards at >1000px, ideally ~10MP area.

For those of you that took me up on my offer and sent some example image ID numbers, thank you very much. This information was very helpful. In future posts, if you are comfortable sharing, please be sure to include image ID numbers.

thanks again,

Mat Hayward

Quick question... How does one get to artboards to change the setting? Until now I have never heard of art boards.

Quote from: Findura on August 09, 2022, 10:52
Be glad that AS only rejects your media.
AS deleted my portfolio after 3 years for no apparent reason and they do not respond to my email questions.
THAT is annoying.

There's always a reason. Have you asked Mat to look into it?

Quote from: f8 on August 19, 2022, 21:01

Quote from: MatHayward on August 19, 2022, 16:59
Hi everyone,

This thread has triggered a deeper look into rejection rates by our team. During this process we identified an issue that may be impacting some of you. There was a recent update that impacts how thumbnails are generated. The thumbs are now dependent on the art board size. Those of you setting your art board too small (below 1000 pixels) are likely seeing rejections on content that is similar in quality to what you had previously had approved.

To avoid this while we're working on a fix, please set your art boards at >1000px, ideally ~10MP area.

For those of you that took me up on my offer and sent some example image ID numbers, thank you very much. This information was very helpful. In future posts, if you are comfortable sharing, please be sure to include image ID numbers.

thanks again,

Mat Hayward

Quick question... How does one get to artboards to change the setting? Until now I have never heard of art boards.

On pg 2 of this thread, there are screenshots of how to change the artboard size.

For photographers, I don't see how the Art Board comes into it.  The Canvas Size will be your Image Size, so reviewers should be looking at 100% of your image.

Quote from: morganddl on August 19, 2022, 20:32
The comment from Mat relates to recent vector rejections.
The "Art Board" size (also called canva size) is the area that defines the space around your vector.
Recommendation: Aim at a ~10MP area, with the vector taking most of the place in it.

Disclosure: I'm a Product Manager working on Adobe Stock. My name is Morgan David de Lossy, I used to be a stock photo contributor, now fighting from inside the machine . Mat taking some well deserved time off, I'm jumping in to avoid having him looking at his phone again! I'll do my best to help out until he comes back.

Thanks Morgan for your reply and thanks for being so kind to Mat who was actually on a break as he said he was.
However, since Mat did not succeed in getting the message across to the division manager or at least your operations manager I would kindly suggest you might try it. For me, speaking very personally and not for all contributors here, allthough lot of people complain, it would be very welcome if the revision crew would get a somewhat larger list to choose from when they reject a photo (or vector or video for that matter). I know this will make your workflow less productive but as explained it will give Adobe benefits in the future when we, your suppliers, understand why you don't want specific material. If you leave us clueless (apart from crap that some people will feed you) we have no way of understanding how to do things differently. Be truthful as well. If you already have enough material of say a picture of a rose just bring it like that instead of saying it's rejected for technical reasons. Maybe the person will stop submitting material of roses and goes shooting something else instead of trying to puzzle out how to shoot the rose properly, right?
Good luck and eager to hear if this has landed with your management.

The Art Board size comment from Mat only relates to recent Vector rejections.

For other file types, if you question the validity of their rejections please keep them coming. (Mat has shared his e-mail for this I believe). And when you feel comfortable with it please provide us with the content ID's so we can investigate faster. Thx!

Morgan David de Lossy
PM on Adobe Stock

Quote from: SVH on August 19, 2022, 22:02

Quote from: morganddl on August 19, 2022, 20:32
The comment from Mat relates to recent vector rejections.
The "Art Board" size (also called canva size) is the area that defines the space around your vector.
Recommendation: Aim at a ~10MP area, with the vector taking most of the place in it.

Disclosure: I'm a Product Manager working on Adobe Stock. My name is Morgan David de Lossy, I used to be a stock photo contributor, now fighting from inside the machine . Mat taking some well deserved time off, I'm jumping in to avoid having him looking at his phone again! I'll do my best to help out until he comes back.

Thanks Morgan for your reply and thanks for being so kind to Mat who was actually on a break as he said he was.
However, since Mat did not succeed in getting the message across to the division manager or at least your operations manager I would kindly suggest you might try it. For me, speaking very personally and not for all contributors here, allthough lot of people complain, it would be very welcome if the revision crew would get a somewhat larger list to choose from when they reject a photo (or vector or video for that matter). I know this will make your workflow less productive but as explained it will give Adobe benefits in the future when we, your suppliers, understand why you don't want specific material. If you leave us clueless (apart from crap that some people will feed you) we have no way of understanding how to do things differently. Be truthful as well. If you already have enough material of say a picture of a rose just bring it like that instead of saying it's rejected for technical reasons. Maybe the person will stop submitting material of roses and goes shooting something else instead of trying to puzzle out how to shoot the rose properly, right?
Good luck and eager to hear if this has landed with your management.

Thank you for the feedback! We're looking into this. As you mentioned it's a tough balance between reviewing the files in reasonable time vs. providing granular reasons. We can do better and I hear you on how this would benefit our agency too.

Quote from: Reimar on August 19, 2022, 21:40
For photographers, I don't see how the Art Board doesn't come into it.  The Canvas Size will be your Image Size, so reviewers should be looking at 100% of your image.

When you upload image jpg's you never see any reference to "Canvas Size" or "Art Board" (which is why I asked the question above).

...and thanks for the answer to my question above Morganddl!

Quote from: MatHayward on August 19, 2022, 16:59
Hi everyone,

This thread has triggered a deeper look into rejection rates by our team. During this process we identified an issue that may be impacting some of you. There was a recent update that impacts how thumbnails are generated. The thumbs are now dependent on the art board size. Those of you setting your art board too small (below 1000 pixels) are likely seeing rejections on content that is similar in quality to what you had previously had approved.

To avoid this while we're working on a fix, please set your art boards at >1000px, ideally ~10MP area.

For those of you that took me up on my offer and sent some example image ID numbers, thank you very much. This information was very helpful. In future posts, if you are comfortable sharing, please be sure to include image ID numbers.

thanks again,

Mat Hayward

If this is related to artboard then Adobe needs to fix it. As a designer, we prepare files months before any event. Now, how to re-fix all the files again, it will be huge time consuming.

Quote from: Artist on August 20, 2022, 03:08

Quote from: MatHayward on August 19, 2022, 16:59
Hi everyone,

This thread has triggered a deeper look into rejection rates by our team. During this process we identified an issue that may be impacting some of you. There was a recent update that impacts how thumbnails are generated. The thumbs are now dependent on the art board size. Those of you setting your art board too small (below 1000 pixels) are likely seeing rejections on content that is similar in quality to what you had previously had approved.

To avoid this while we're working on a fix, please set your art boards at >1000px, ideally ~10MP area.

For those of you that took me up on my offer and sent some example image ID numbers, thank you very much. This information was very helpful. In future posts, if you are comfortable sharing, please be sure to include image ID numbers.

thanks again,

Mat Hayward

If this is related to artboard then Adobe needs to fix it. As a designer, we prepare files months before any event. Now, how to re-fix all the files again, it will be huge time consuming.

We're working on it.
In the short term we'll implement a block on artboards smaller then 15MP to stop the string of wrong rejections and ensure we're providing buyers with the optimal renditions.
Mid-term we're working on a fix to not depend on the artboard sizes anymore. Sorry for the disruption, Mat or myself will keep you posted as we progress.

Morgan

The rejections at AS for photos is getting a bit ridiculous.

The same photos are accepted every other agency but not on AS. I am not clear what is going on but this is a completely new trend at AS. My entire last batch was rejected for "quality standards" which is very odd considering I use a high end camera with the best glass and always on a tripod.

I have resubmitted some of these again and they all get accepted and sell.

The reality is having to resubmit is a waste of time for everyone as we are all doing twice the work. I can understand being rejected for 'too similar' I can understand 'not meeting editorial guidelines' but this 'quality standards' is just wrong on every level.

Just had a couple of rejections for photos that had been accepted by the - allegedly - stricter Shutterstock. Quality Issues was the reason given. I'm not going to bother resubmitting. Hopefully they will sell over at SS.

Quote from: Jaggy on September 07, 2022, 11:50
Just had a couple of rejections for photos that had been accepted by the - allegedly - stricter Shutterstock. Quality Issues was the reason given. I'm not going to bother resubmitting. Hopefully they will sell over at SS.

I had on batch 100% rejected on AS and 100% accepted in multiple other agencies. I resubmitted the same images again and 100% accepted. That has happened to me twice now.

Interesting enough my poor quality images that got rejected then accepted have sold multiple times since being uploaded.

Not sure what is going on but it is a lot like spinning the roulette wheel these days at AS.

There is too much variability among reviewers.  I have been submitting PNGs with transparent backgrounds of JPEGs that were submitted years ago.  On my last two batches, one was accepted 100% and the second was 90% rejected for "Quality" - even though the actual quality was very similar in both batches, all were accepted as JPEGs originally, and many of those that were rejected have sold very well as JPEGs so clearly don't have any quality issues.  The real problem seems to be in finding quality reviewers.  If they were JPEGs with embedded keywords I might resubmit, but with the PNGs, having to paste in the title and keywords manually it is too much trouble to bother.  I'll go through my whole collection of PNGs, but only once - it is just too bad that likely good sellers get rejected because of poor-quality reviewers.  On the bright side, it kind of proves that they aren't relying exclusively on AI for reviews.

Quote from: sgoodwin4813 on September 10, 2022, 17:35
There is too much variability among reviewers.  I have been submitting PNGs with transparent backgrounds of JPEGs that were submitted years ago.  On my last two batches, one was accepted 100% and the second was 90% rejected for "Quality" - even though the actual quality was very similar in both batches, all were accepted as JPEGs originally, and many of those that were rejected have sold very well as JPEGs so clearly don't have any quality issues.  The real problem seems to be in finding quality reviewers.  If they were JPEGs with embedded keywords I might resubmit, but with the PNGs, having to paste in the title and keywords manually it is too much trouble to bother.  I'll go through my whole collection of PNGs, but only once - it is just too bad that likely good sellers get rejected because of poor-quality reviewers.  On the bright side, it kind of proves that they aren't relying exclusively on AI for reviews.

You should be able to embed metadata in PNG's. That has been my experience with Lightroom.

Quote from: wds on September 10, 2022, 18:21
You should be able to embed metadata in PNG's. That has been my experience with Lightroom.

Maybe, but the ones I'm loading now were shot ten years ago.  I've never been able to embed metadata in PNGs in PS and don't use LR.  Maybe some day.

Quote from: sgoodwin4813 on September 11, 2022, 03:14
I've never been able to embed metadata in PNGs in PS and don't use LR.  Maybe some day.

You embed metadate in PNGs in PS the same way you do it for jpgs.
Open your png, click on File -> File info, fill out the form that pops up with yout metadata and then go to File -> Save as copy and select png in the drop down menu below the name field. Do not use the export feature to save the image, that will remove the metadata.

Quote from: Firn on September 11, 2022, 07:39

Quote from: sgoodwin4813 on September 11, 2022, 03:14
I've never been able to embed metadata in PNGs in PS and don't use LR.  Maybe some day.

You embed metadate in PNGs in PS the same way you do it for jpgs.
Open your png, click on File -> File info, fill out the form that pops up with yout metadata and then go to File -> Save as copy and select png in the drop down menu below the name field. Do not use the export feature to save the image, that will remove the metadata.

Maybe it is a version issue.  All of my PNGs are made from JPEGs that already have the metadata included.  When I save them as PNGs the metadata does not get included.  Canva used to let you upload the JPEG versions so they could extract the metadata - that was a nice way to do it.  I am still using PS4 so maybe that was changed in later versions.

Quote from: sgoodwin4813 on September 13, 2022, 16:11

Quote from: Firn on September 11, 2022, 07:39

Quote from: sgoodwin4813 on September 11, 2022, 03:14
I've never been able to embed metadata in PNGs in PS and don't use LR.  Maybe some day.

You embed metadate in PNGs in PS the same way you do it for jpgs.
Open your png, click on File -> File info, fill out the form that pops up with yout metadata and then go to File -> Save as copy and select png in the drop down menu below the name field. Do not use the export feature to save the image, that will remove the metadata.

Maybe it is a version issue.  All of my PNGs are made from JPEGs that already have the metadata included.  When I save them as PNGs the metadata does not get included.  Canva used to let you upload the JPEG versions so they could extract the metadata - that was a nice way to do it.  I am still using PS4 so maybe that was changed in later versions.

My feeling is there is a "quality issue" with the reviewer. Again, my entire batch was rejected for quality and the exact same images were all accepted at multiple other agencies. This anomaly is only somewhat recent in the last 4-6 batch submissions. For now I will hit the brakes on submitting anything to AS.

Quote from: f8 on September 13, 2022, 17:28

Quote from: sgoodwin4813 on September 13, 2022, 16:11

Quote from: Firn on September 11, 2022, 07:39

Quote from: sgoodwin4813 on September 11, 2022, 03:14
I've never been able to embed metadata in PNGs in PS and don't use LR.  Maybe some day.

You embed metadate in PNGs in PS the same way you do it for jpgs.
Open your png, click on File -> File info, fill out the form that pops up with yout metadata and then go to File -> Save as copy and select png in the drop down menu below the name field. Do not use the export feature to save the image, that will remove the metadata.

Maybe it is a version issue.  All of my PNGs are made from JPEGs that already have the metadata included.  When I save them as PNGs the metadata does not get included.  Canva used to let you upload the JPEG versions so they could extract the metadata - that was a nice way to do it.  I am still using PS4 so maybe that was changed in later versions.

My feeling is there is a "quality issue" with the reviewer. Again, my entire batch was rejected for quality and the exact same images were all accepted at multiple other agencies. This anomaly is only somewhat recent in the last 4-6 batch submissions. For now I will hit the brakes on submitting anything to AS.

same here - previously approved isolations on white rejected when sent as PNG

Quote from: sgoodwin4813 on September 13, 2022, 16:11

Quote from: Firn on September 11, 2022, 07:39

Quote from: sgoodwin4813 on September 11, 2022, 03:14
I've never been able to embed metadata in PNGs in PS and don't use LR.  Maybe some day.

You embed metadate in PNGs in PS the same way you do it for jpgs.
Open your png, click on File -> File info, fill out the form that pops up with yout metadata and then go to File -> Save as copy and select png in the drop down menu below the name field. Do not use the export feature to save the image, that will remove the metadata.

Maybe it is a version issue.  All of my PNGs are made from JPEGs that already have the metadata included.  When I save them as PNGs the metadata does not get included.  Canva used to let you upload the JPEG versions so they could extract the metadata - that was a nice way to do it.  I am still using PS4 so maybe that was changed in later versions.

When you save the file as a PNG in Photoshop, perhaps there is a checkbox to include metdata?.....I know they have several checkboxes in the save dialog box.

reviewing recent sales from wirestock, i find many images AS & SS take from WS what they reject from me. eg, vintage anatomy, fashion, etc.  My submissions (different images from same sequence) are rejected as 'non-licensable', 'requires property release', etc

I opened a new AS account two months ago and in the first few days I was able to upload about 500 videos without any problems and very quickly.
But since about four weeks almost no video is accepted from me. Mostly 10/10 media end up in the "data problem" folder. Sometimes only 9/10 and sometimes only 6/10.
I can upload almost no more video.
SS accepts the same videos all. They are technically ok.
Have already written to support twice, but they won't tell me what this "data problem" is : "Unfortunately I cannot provide you with specifics on each rejection."
Can anyone tell me what this means?

I've just had first uploads there. I uploaded at iStock with 68% rate and Adobe were 0% while using same photos.

I have 3 images rejection today. They are images about only roses, but AS need PROPERTY RELEASE. Do I need model release or personal property for rose image?