Long story short: I joined Fotolia last year. Someone purchased a handful of my images with a stolen credit card, and I was banned. If that is the way they decide to run their business, fine. Took a long time to get my balance from them, but they paid up eventually. Just last month, they agreed to let me rejoin. I started uploading images, and within 4 days, I was banned again with no explanation. A stream of emails to Fotolia (tech support and management) have gone unanswered.

And now I am reading that others are going through the same thing (most recently, michey).

Is there anybody from Fotolia reading these forums that can help us out??

Norebbo,

Just as well.  I "banned" myself from FT a month ago. They are too dictatorial for me.

oops. double post.

A stream of emails to Fotolia (tech support and management) have gone unanswered.

Have you tried phoning them using the number in the top LH corner of your screen? It might be much quicker.

I really don't know what to make of these stories without hearing the other side of things. It hardly makes sense that any agency would simply ban individuals without good reason __ after all they are trousering 60%+ of the sales revenue and they would just be encouraging exclusivity with their biggest rival.

I can understand that FT would probably not want to discuss individual cases on a public forum but it would be good to hear something from the management.

I suggest you be patient and write them instead of using the forum . It's not only more businesslike, it's just plain common sense

I have been trying to contact them for about a month on this issue. Unfortunately, they refuse to acknowledge me (and others in the same situation, apparently).

I am not calling anyone out here - I was just hoping there is someone here from Fotolia who can give me some insight as to what is going on, that's all.

Quote from: gostwyck on June 11, 2009, 10:42

Quote from: Norebbo on June 11, 2009, 10:04

A stream of emails to Fotolia (tech support and management) have gone unanswered.

I really don't know what to make of these stories without hearing the other side of things. It hardly makes sense that any agency would simply ban individuals without good reason __ after all they are trousering 60%+ of the sales revenue and they would just be encouraging exclusivity with their biggest rival.

Agreed. There are two sides to every story. Unfortunately, Fotolia refuses to tell me what their side is. I honestly have no idea, and it's been a month since I've been banned.

I guess I just have to accept the fact that Fotolia doesn't want my portfolio. 

I would say yes (your quote- Fotolia doesn't want my portfolio). It's very difficult to withdraw the damage done once you 've BURNT YOUR BRIDGES.

Quote from: Perseus on June 11, 2009, 11:21

I would say yes (your quote- Fotolia doesn't want my portfolio). It's very difficult to withdraw the damage done once you 've BURNT YOUR BRIDGES.

True, I don't deny that. Maybe it was a mistake to rejoin Fotolia for the second time. I'm sure this thread isn't doing good things for the possibility of getting my account back online there  , but I do find it a bit discouraging how things have played out (for myself and others who are in the same situation).

Oh well. Water under the (burnt) bridge. Perhaps forgetting this whole issue (and FT in general) would do good things for my blood pressure... 

I'm done.

not to worry, N. we all burnt a certain bridge once before, that's why we learn.
 
i am lucky because the bridge i burnt (psst: i mouthed off about their high and mighty and anal reviewers , rofl) was not selling anything for me, so it was no loss to me. and i found a new site that truly like my images , so it was a blessing in disguise.

i wish you the same "blessing in disguise".

NB:
And yes, Fotolia is one heck of a good site, for me.
who knows, maybe you could go back in the far future, using another username or whatever. perharps?