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Author Topic: Credits not adding to total, again !!!  (Read 2944 times)

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« on: June 19, 2008, 06:36 »
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I have been complaining in the past about credits not adding for sales.  Always got some canned answer from admins.
Contacted Chad, no response... and today, again sales that are not added properly.
A 4 credit sale only added 1 credit.

What do we have to do so that fotolia finally will admit there is a problem.?...
Advice needed. I'm loosing money....

Patrick H.


« Reply #1 on: June 19, 2008, 06:39 »
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didnt notice any problem. credits ading OK for me....

« Reply #2 on: June 22, 2008, 01:50 »
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I have been complaining in the past about credits not adding for sales.  Always got some canned answer from admins.
Contacted Chad, no response... and today, again sales that are not added properly.
A 4 credit sale only added 1 credit.

What do we have to do so that fotolia finally will admit there is a problem.?...
Advice needed. I'm loosing money....

Patrick H.
I'm waiting for response on a missing extended license sale. I would like to believe it is a bug. If I don't get paid, I'm pulling my port. Not that it will make a bit of difference to them, but it does to me. I can't work like that, and don't want to waste time watching/wondering if the numbers are adding up. Something from the admin would be nice like a "we are aware of the problem and we are working to resolve it, hang tight"

« Reply #3 on: June 22, 2008, 18:52 »
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Is there any way to spot this problem unless you check your earnings mny times a day and see the sale come and go??

I wonder how many of us may have been victims of this, totally unaware.

Regards,
Adelaide

jsnover

« Reply #4 on: June 22, 2008, 19:33 »
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See my response in the other thread on this topic. I cross checked my list of sales with the statistics (daily) reported and can see there the missing commission. If it weren't so slow right now it'd be a royal pain to do, and yes, it's easy to fail to notice this unless it happens on a big number like an EL sale.


 

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