MicrostockGroup
Agency Based Discussion => Adobe Stock => Topic started by: designer093 on September 18, 2024, 14:42
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Hi all contributors,
I’m starting a petition against Adobe Stock for their unfair treatment of contributor relations. They’ve removed contributor support from the main website(they send only auto template email), leaving us with only this survey link (https://survey.adobe.com/jfe/form/SV_74fM1z4DvUPyPlk) where no one actually addresses our cases. This situation is unacceptable and may even be illegal.
Matthew Smith, Mat Hayward, and Diego R. Gómez seem to no longer care about contributors. We need to raise our voices—this can happen to any of us! Let’s not stay silent.
Please sign this petition, share, as this can happen to any of us: https://chng.it/Yc2WNkqzvH
I already started daily post on twitter to publicly post about this until my case get reviewed: https://x.com/findrepeatwords/status/1836482552523034817
Let’s come together and address these issues more publicly!
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I wish we lived in a timeline that something like this would work. But best of luck, regardless.
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Honestly, Adobe Stock has been pretty fair and good for contributors. I don't know where your anger is coming from. I'm happy with Adobe Stock and Pond5.
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The ability for contributors to contact Adobe is still there on the site.
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Chances this will have any impact is less than "Boycott Shutterstock" some years back.
Second the above, Adobe has been overall quite fair to contributors. Only real issue probably recent unreasonable review time without any explanation.
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Honestly, Adobe Stock has been pretty fair and good for contributors. I don't know where your anger is coming from. I'm happy with Adobe Stock and Pond5.
Did you ever have a problem where you actually needed to contact the non existing support at Adobe?
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Honestly, Adobe Stock has been pretty fair and good for contributors. I don't know where your anger is coming from. I'm happy with Adobe Stock and Pond5.
Good you're happy I suppose. But anger is much more appropriate of an emotion for what they are doing to us. Adobe might be as "fair" as they get, but that's compared to the others that are unashamed in their greed and hatred for their contributors. Like getting kicked in the face with steel-toed boots compared to being bisected with a chainsaw. I definitely cannot agree with "good" though, as the whole point of this AI Firefly model is to replace us, as much as they can (editorial "real" content of actual places/people in a moment of time can't shouldn't be replaceable, but I'm sure they'll try). They don't offer an opt-out, that's not "good". And their review times are inexcusable.
Pond5 in the meantime, while still the "best", has been gutted by Shutterstock. Nearly all human staff eliminated. Reviewers are now "review_system" instead of human names (AI?). And those reviews are incredibly inaccurate at that, ie, incorrectly flagging for logos and trademarks in clips that clearly have none. Contributor support inquiries now only goes to other contributors who have zero ability to help and just give bs excuses, like in the companies very obvious drop in sales, ie "It's your titles, that's why clips that sold great consistently for years don't sell today". They don't promote the site. They don't sell our clips. Don't believe me? Check your lifetime views, it's depressing. Mine are as low as they were the first month I started on Pond5 in 2010 with a handful of SFX. It's being run by a skeleton crew (at best) and possibly fully automated. Shutterstock bought them out to eliminate them, and is running them into the ground, either intentionally or through incompetence.
"Good" and "Fair" are not the four letter words that come out of my mouth every night when another day of zero sales comes and goes.
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Honestly, Adobe Stock has been pretty fair and good for contributors. I don't know where your anger is coming from. I'm happy with Adobe Stock and Pond5.
Good you're happy I suppose. But anger is much more appropriate of an emotion for what they are doing to us. Adobe might be as "fair" as they get, but that's compared to the others that are unashamed in their greed and hatred for their contributors. Like getting kicked in the face with steel-toed boots compared to being bisected with a chainsaw. I definitely cannot agree with "good" though, as the whole point of this AI Firefly model is to replace us, as much as they can (editorial "real" content of actual places/people in a moment of time can't shouldn't be replaceable, but I'm sure they'll try). They don't offer an opt-out, that's not "good". And their review times are inexcusable.
Pond5 in the meantime, while still the "best", has been gutted by Shutterstock. Nearly all human staff eliminated. Reviewers are now "review_system" instead of human names (AI?). And those reviews are incredibly inaccurate at that, ie, incorrectly flagging for logos and trademarks in clips that clearly have none. Contributor support inquiries now only goes to other contributors who have zero ability to help and just give bs excuses, like in the companies very obvious drop in sales, ie "It's your titles, that's why clips that sold great consistently for years don't sell today". They don't promote the site. They don't sell our clips. Don't believe me? Check your lifetime views, it's depressing. Mine are as low as they were the first month I started on Pond5 in 2010 with a handful of SFX. It's being run by a skeleton crew (at best) and possibly fully automated. Shutterstock bought them out to eliminate them, and is running them into the ground, either intentionally or through incompetence.
"Good" and "Fair" are not the four letter words that come out of my mouth every night when another day of zero sales comes and goes.
My advice to you is that getting angry doesn't increase your sales/downloads. I think the vast majority of Adobe Stock contributors are happy with doing business with Adobe Stock especially compared to most other agencies. Instead, you should focus on creating new contents. Many are reporting better sales on Pond5 too since they started the mostly $149 and some $39 2 tier pricing system to eliminate thousands of $25/HD $27/4K clips. So, I'm happy with both of them. Good luck.
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The ability for contributors to contact Adobe is still there on the site.
Every time I contact using that form, I receive a template response as attached. Basically no one checks my case. It means this contact form is useless.
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The ability for contributors to contact Adobe is still there on the site.
Every time I contact using that form, I receive a template response as attached. Basically no one checks my case. It means this contact form is useless.
Did you fill out that form from the link?
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The ability for contributors to contact Adobe is still there on the site.
Every time I contact using that form, I receive a template response as attached. Basically no one checks my case. It means this contact form is useless.
Did you fill out that form from the link?
Of course! 2 weeks ago but still got no response. This is so embarrassing to see how Adobe doesn't respect to its business partners - contributors.
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my experience is different,I am so satisfied with Adobe that I have abandoned all the other agencies.
For me,when I've contacted Adobe in any way,using any avenue,I've always gotten a quick and consistent response.
those who have suffered copyright violations have been reimbursed by Adobe and the offending accounts have always been closed,while the other agencies don't care.
The best royalties,bonuses throughout the year,free software,lots of interesting emails on various creative topics and detailed explanations of everything,constant presence here in the forum too...
then I see that many are complaining that Adobe intends to replace us contributors with AI,this is truly nonsense!
Adobe needs us like we Adobe for our work,I see this clearly and I don't know how anyone can think otherwise.
we are lucky that Adobe is there or this industry would have already half dead!
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Cmon man, take off the mask... We know you're Mat Hayward just using different nickname
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While Adobe have problems with their reviewing process in terms of speed of reviews and some errors in declining content incorrectly, I've always found they respond quickly when you contact them via the form about such problems.
The last two occasions I had to contact them was either on the Friday or Saturday and by Tuesday the following week at the latest they'd already replied and corrected the problem. While I wish these errors never occurred, mistakes do happen and hopefully they are working towards refining the system to prevent them and the lengthy queues... which at present aren't acceptable. But I've always found the Contributor Support team to be very helpful and responsive. They do a great job and no need for a petition.
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Cmon man, take off the mask... We know you're Mat Hayward just using different nickname
hahaha! :D
very funny,thanks for making me laugh,and I think Mat finds it very funny too! :D
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While Adobe have problems with their reviewing process in terms of speed of reviews and some errors in declining content incorrectly, I've always found they respond quickly when you contact them via the form about such problems.
The last two occasions I had to contact them was either on the Friday or Saturday and by Tuesday the following week at the latest they'd already replied and corrected the problem. While I wish these errors never occurred, mistakes do happen and hopefully they are working towards refining the system to prevent them and the lengthy queues... which at present aren't acceptable. But I've always found the Contributor Support team to be very helpful and responsive. They do a great job and no need for a petition.
Exactly,is Adobe perfect?Nothing is perfect,but the Adobe Stock team certainly works hard to try to make sure that everything works in the best way and with respect for everyone.
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Adobe is a private business, they owe contributors nothing. It is your choice whether you contribute or not and it is their business to do as they please with, within law. I'm just not keen on the long wait for payment and long review time but it wont stop me contributing, oh and the Adobe forum is a waste of space, full of fanboys.
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Hi all contributors,
I’m starting a petition against Adobe Stock for their unfair treatment of contributor relations. They’ve removed contributor support from the main website(they send only auto template email), leaving us with only this survey link (https://survey.adobe.com/jfe/form/SV_74fM1z4DvUPyPlk) where no one actually addresses our cases. This situation is unacceptable and may even be illegal.
My account is blocked with more then 3000usd of earnings. I do not use any AI trickery.
Link to appeal form is blocked, chat is switching between operators with no answer, copy-paste template "answers" in tickets. They simply dont care.
i wish you the best with petition project, but hate to regret you that you won't change vector of movement of huge corporation which simply dont care about contributors even for old timers.
greed.
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While Adobe have problems with their reviewing process in terms of speed of reviews and some errors in declining content incorrectly, I've always found they respond quickly when you contact them via the form about such problems.
The last two occasions I had to contact them was either on the Friday or Saturday and by Tuesday the following week at the latest they'd already replied and corrected the problem. While I wish these errors never occurred, mistakes do happen and hopefully they are working towards refining the system to prevent them and the lengthy queues... which at present aren't acceptable. But I've always found the Contributor Support team to be very helpful and responsive. They do a great job and no need for a petition.
There may be individual cases where no petition is needed, but that's not the reality for everyone. There are thousands of people whose accounts have been blocked automatically due to system errors, and Adobe Support isn't helping. My account has been blocked for 18 days now. I've contacted them multiple times, but I still haven't received any update or help. I trust my own experience and that of others who are facing similar issues, not someone for whom everything seems to work perfectly. This is frustrating and unacceptable!
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Honestly, Adobe Stock has been pretty fair and good for contributors. I don't know where your anger is coming from. I'm happy with Adobe Stock and Pond5.
Good you're happy I suppose. But anger is much more appropriate of an emotion for what they are doing to us. Adobe might be as "fair" as they get, but that's compared to the others that are unashamed in their greed and hatred for their contributors. Like getting kicked in the face with steel-toed boots compared to being bisected with a chainsaw. I definitely cannot agree with "good" though, as the whole point of this AI Firefly model is to replace us, as much as they can (editorial "real" content of actual places/people in a moment of time can't shouldn't be replaceable, but I'm sure they'll try). They don't offer an opt-out, that's not "good". And their review times are inexcusable.
Pond5 in the meantime, while still the "best", has been gutted by Shutterstock. Nearly all human staff eliminated. Reviewers are now "review_system" instead of human names (AI?). And those reviews are incredibly inaccurate at that, ie, incorrectly flagging for logos and trademarks in clips that clearly have none. Contributor support inquiries now only goes to other contributors who have zero ability to help and just give bs excuses, like in the companies very obvious drop in sales, ie "It's your titles, that's why clips that sold great consistently for years don't sell today". They don't promote the site. They don't sell our clips. Don't believe me? Check your lifetime views, it's depressing. Mine are as low as they were the first month I started on Pond5 in 2010 with a handful of SFX. It's being run by a skeleton crew (at best) and possibly fully automated. Shutterstock bought them out to eliminate them, and is running them into the ground, either intentionally or through incompetence.
"Good" and "Fair" are not the four letter words that come out of my mouth every night when another day of zero sales comes and goes.
My advice to you is that getting angry doesn't increase your sales/downloads. I think the vast majority of Adobe Stock contributors are happy with doing business with Adobe Stock especially compared to most other agencies. Instead, you should focus on creating new contents. Many are reporting better sales on Pond5 too since they started the mostly $149 and some $39 2 tier pricing system to eliminate thousands of $25/HD $27/4K clips. So, I'm happy with both of them. Good luck.
Didn't ask for advice. I don't care what "many" are reporting. I know my own numbers and history. My point was simply that anger is the appropriate reaction to having your livelihood stripped away from you by these massive companies enriching themselves off our years of work, rather than defending it and praising it. They're dismantling everything we've spent countless hours, a significant amount of our lives, building up. Whether it be intentionally or through mismanagement. And while, yes, anger in itself won't change anything at this stage of the game, it was those that were "happy" and complicit 10+ years ago when iStock/Getty, Shutterstock, etc. took us down this path that led the industry to where we are today. It hasn't been "fair" for a long, long time. No one is telling you not to be happy while it all burns down around you. But, in turn, don't tell those if us that are lucid enough to recognize what's happening to just accept it and smile like imbeciles while it happens. Calling them out for what they are and doing, attempting to bring awareness to it, and the slight cathartic relief in venting frustration, as trivial and pointless as it seems to you, is all we have left.
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Adobe takes a very long time to transfer money to authors. This is not normal!
>:( >:( >:(
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Adobe takes a very long time to transfer money to authors. This is not normal!
>:( >:( >:(
It is not the main problem, the main one is that they ban long time contributors with cheap automatic script, without any notification and not replying to contributor requests in a proper way.
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All contributors need to come together, I still need more people to sign this petition: https://chng.it/bvWrQqKtVJ
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Just want to say that I recently contacted support using the contact form and I received a reply back a couple days later addressing my issue.
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I am banned too, profile name: spacedrone808
Support tickets #00317361, #00314971.
Signed appeal form through vpn (using normal network connection i was faced access denied).
Signed petition, because support is not answering what to do in my case, only auto replies and template answers leading to nowhere.
tried to contact Adobe on all possible platforms to no avail.
twitter, instagram, tiktok, discord, forum, support tickets, on site webchat.
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Hi everyone,
I've an update...
I’m happy to share that my Adobe Stock account has been reactivated!
After reviewing my case (after 3 weeks), Adobe acknowledged the irregular sales activity that led to my account being blocked automatically. After they reviewed my account they confirmed I haven't done anything wrong and reactivated my account.
I was also offered a personal call with an Adobe Stock representative who listened to my concerns about late support and unfair blocks. He assured me that they will work on addressing these issues moving forward.
However, I still have not received compensation for the damages incurred during the three weeks my account was blocked unfairly, which resulted in a loss of earnings and a missed opportunity for the FREE collection—totalling over $10,000 at least.
If you have faced account blocks due to high irregular sales or any unfair treatment, please leave a comment below this petition https://chng.it/bvWrQqKtVJ. I'm confident that Adobe will reach out to you and consider your case.
I’ll continue this mission to create a space where we can all raise our voices and share our experiences. Please keep in touch, and I’ll share more updates as we move forward under this petition https://chng.it/bvWrQqKtVJ. If you want to follow, just sign the petition so you get the updates each time. Thank you for your support!
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Good to hear! While petitions and protests will likely not help much in the grand scheme of things, this shows it likely helped you get out of your personal jam, and maybe inspire others to stand up and speak their minds.. They hate bad press, even on a small level, almost as much as they despise us. Squeaky wheel gets the grease.
Also goes to show to the few, vocal, short-sighted bootlicker corporate apologists, that having self respect and integrity, speaking up, and holding these companies accountable publicly, can get results.
Cheers.