Author Topic: Fotolia V.2 (Read 74162 times)

odvdveer · « **Reply #175 on:** July 02, 2007, 14:02 »

Sorting is on the teething problem list.

Olga

Pixart · « **Reply #176 on:** July 02, 2007, 14:33 »

Oh, happy day. 2 EL's. Thank Goodness they were files that I had managed to change the EL price on when I was bumped up a level. Now I can say to my husband "remember that day at the beach when you were being so cranky, and cursing me and my camera...."

(I'm beginning to not mind so much this V.2.)

Read_My_Rights · « **Reply #177 on:** July 02, 2007, 16:00 »

Fist new picture reviewed and accepted. Yeah.

Karimala · « **Reply #178 on:** July 03, 2007, 02:07 »

My top 61 sellers don't appear in any searches.

And then I noticed that searching by relevance places the most relevant photos at the end of the results now.

And if that isn't enough, I searched for "Braille," and before any photos of actual Braille text were photos of pills in blister packs, buildings and a fountain (among other things). When I looked at the fountain's keywords, "Braille" isn't even included in them! However, the word "Louis" is included, and I can only assume this new masterpiece of a search engine is thinking that "Louis" means Louis Braille, the inventor of Braille. So...some of my real Braille photos are missing, while this fountain with the keyword "Louis" is showing up.

Ridiculous.

HughStoneIan · « **Reply #179 on:** July 03, 2007, 08:59 »

Quote from: leaf on July 02, 2007, 10:45

wow, this thread just made it into the record books having received the most replys of any thread on the site ...... ouch.

Very sad..........

chan · « **Reply #180 on:** July 03, 2007, 09:20 »

...been stalking this thread for 3 weeks...
FYI: after weeks of no views or sales, I sold 2 in the last 2 days, my views appear to be on the increase, keywords are back on aprox 60% of my images, but still have not had any of my "pending" images reviewed over the last 3-4 weeks.

Looking forward to things getting worked out completely.

C

Whiz · « **Reply #181 on:** July 03, 2007, 15:34 »

I really wish that they would encrypt the page where you submit your social security number. It just seems like they don't care if your identity is stolen. Or is the page encrypted somehow? It's an http address and there's no lock in the bottom right corner of the screen, so I don't think it's encrypted.

Karimala · « **Reply #182 on:** July 03, 2007, 15:38 »

Quote from: Whiz on July 03, 2007, 15:34

I really wish that they would encrypt the page where you submit your social security number. It just seems like they don't care if your identity is stolen. Or is the page encrypted somehow? It's an http address and there's no lock in the bottom right corner of the screen, so I don't think it's encrypted.

Not only is the page unencrypted, but our SSN's are STORED on that page in full view. I have been raising hell about this issue for six months now with zero results, and am now in the process of documenting it and writing a report for the Better Business Bureau. Storing personal information such as SSNs and credit card numbers on a website is against the law in the US.

madelaide · « **Reply #183 on:** July 03, 2007, 16:24 »

Quote from: Read_My_Rights on July 02, 2007, 16:00

Fist new picture reviewed and accepted. Yeah.

Mine too, today - over one week wait I think.

Regards,
Adelaide

madelaide · « **Reply #184 on:** July 03, 2007, 16:27 »

Quote from: chan on July 03, 2007, 09:20

keywords are back on aprox 60% of my images,

I still don't see the keywords missing! Where do you guys see this? All my images (picked randomly) show their keywords.

The only thing I notice is that search is not finding all of them.

Regards,
Adelaide

takestock · « **Reply #185 on:** July 03, 2007, 17:10 »

Yes Adelaide, that's the way it is.

Keywords in place but not responding to search.

Don't you wish it was all sorted at this stage.

sharply_done · « **Reply #186 on:** July 03, 2007, 20:09 »

Quote from: madelaide on July 03, 2007, 16:24

Quote from: Read_My_Rights on July 02, 2007, 16:00
Fist new picture reviewed and accepted. Yeah.
Mine too, today - over one week wait I think.

I'm waiting until all the problems get worked out until I resume uploading to FT - I just don't can't afford to do all that work only to have things get fouled up.

hatman12 · « **Reply #187 on:** July 03, 2007, 20:31 »

The management at FT have now banned any mention of V2 bugs on the forums.

My interpretation: they want to hide the scale of the problem.

madelaide · « **Reply #188 on:** July 03, 2007, 21:28 »

Not all threads are banned, but anyway no site likes anti-propaganda, especially when people are agressive.

No matter how poorly they may have made the transition, being rude to the staff doesn't help at all. One may complain and point out problems without being rude.

Regards,
Adelaide

travelstock · « **Reply #189 on:** July 03, 2007, 23:44 »

Thought I'd add my grumbles about Fotolia in general and V2 in particular. The sorting of keywords has always been a pain in the backside to do, and entering data in general is cumbersome and slow. Seeing as they have spent so much time on their site "upgrade" they could have at least asked contributors how their lives could be made easier.

If I actually made anything near the income that I do on IS, SS or DT, maybe the effort would be worth it, but Sales are sporadic, despite having around 500 files online.

To add to the problem, I had a que of about 100 files uploaded before the upgrade, but for some reason, the keywords and file info has been removed, so either I delete and re-upload, to get the metadata back, or enter manually. Problem with deleting, is that you can only do it one at a time... grrrrr

phildate · « **Reply #190 on:** July 04, 2007, 02:28 »

For a couple of months, FT was my highest earning site and I was 100% behind FT in all it did. Now my sales have dropped by 50% and it doesn't look like it's going to get any better any time soon. If this is happening to the other Emerald photogs then it means FT are losing some serious cash and they must be totally regretting the upgrade to V2. What with the troubles at IS and now FT, makes you pray that SS and DT don't do anything similar. As it is, I am having to re-think my business strategy as microstock is not the guaranteed income that I thought it was a year ago.

leaf · « **Reply #191 on:** July 04, 2007, 02:52 »

hmmm.. yeah, it certainly can go down the tubes quickly. I would think however, that eventually if a site goes under, or just 'doesn't' work for some reason that the buyers would manage to find a new place to shop for their images - so the customers wouldn't be lost for us, just come from a different place.

I am very curious what is happening under the hood at fotolia. - and how much longer it will be.

Bateleur · « **Reply #192 on:** July 04, 2007, 04:01 »

Quote from: phildate on July 04, 2007, 02:28

What with the troubles at IS and now FT, makes you pray that SS and DT don't do anything similar. As it is, I am having to re-think my business strategy as microstock is not the guaranteed income that I thought it was a year ago.

The only thing that doesn't change in this world are that things change

What are the troubles at IS?

CJPhoto · « **Reply #193 on:** July 04, 2007, 04:49 »

Quote from: Bateleur on July 04, 2007, 04:01

What are the troubles at IS?

I think he is referring to disambiguation (major issue when you have as many photos as Phil) or maybe the constant changes of the search engine.

travelstock · « **Reply #194 on:** July 04, 2007, 08:45 »

Am curious to know whether those with bigger portfolios than mine have experienced any noticeable increase in sales from other sites like Dreamstime?

As I upload more, I'm noticing that the 3 with somewhat consistent downloads are IS, DT and SS - I didn't have that big a problem with the IS disambiguation obviously, so that hasn't really affected me - it seems that this resulted more in a redistribution of where downloads go than an overall drop - FT on the other hand seems to be dropping overall because of bugs in the system.

admart01 · « **Reply #195 on:** July 04, 2007, 08:59 »

Quote from: Whiz on July 03, 2007, 15:34

I really wish that they would encrypt the page where you submit your social security number. It just seems like they don't care if your identity is stolen. Or is the page encrypted somehow? It's an http address and there's no lock in the bottom right corner of the screen, so I don't think it's encrypted.

their lack of getting it together makes the social security numbers vulerable as it's the most valuable thing that can be stolen from the site (no slam against our collective great photos). totally agree with the concern

Pixart · « **Reply #196 on:** July 04, 2007, 14:22 »

Is this a new message (below)? Maybe not, but I just spotted it today. It does say that you have a new FTP login and password. Is anyone submitting yet?

Dear Fotolia Contributors,

We are happy to inform you that after many days of delay, image upload is back online at Fotolia. Log on to your Fotolia account and click on the “My Files” section for more details.

You will see that we added a new upload option called Flash Upload which is very cool. In addition we now allow contributors to upload SVG files. Click here to learn more about SVG.

Please note that the login and password for FTP has changed. See details in your account.

dbvirago · « **Reply #197 on:** July 04, 2007, 20:29 »

Yes, I'm submitting, but most things aren't getting fixed in a timely manner. Now they are trying to shut down the complaints in their forums. The following was posted yesterday.

Hello everyone,

I have had a number of discussions with our management team regarding the forum activity and it seems I need to make some changes.

Per the terms and conitions of the Fotolia forum it is no longer allowed to report any problems or bugs on the Fotolia website in the Fotolia forum. Please direct all comments about problems with the website to customer service. They will record the information and report it to our engineers.

In addition Fotolia will soon add a way for members to review current know issues before reporting a problem to customer service.

I appreciate all your help in reporting bugs on the website but the management feels there are better tools designed for this process.

All current and future bugs lists in the forum will be deleted.

Sincerely,

Chad Bridwell
Director of US Operations
Fotolia.com

leaf · « **Reply #198 on:** July 05, 2007, 06:05 »

i agree it is good to not have a 'problems riddled' front which buyers see, but it is also important that submitters can voice themselves if there is a problem... otherwise they may just get frustrated and leave. Sometimes it is just something they are doing wrong.. or they feel they are the only ones. It is nice to know that everyone else is having the same problems.

dbvirago · « **Reply #199 on:** July 05, 2007, 13:45 »

Fortunately, there are forums like yours where we can still voice these frustrations.

A case in point :-(

Just got about 100 validation emails. Over half were acceptance notices but had a file number instead of a name, which makes them useless. Another 25% were rejected, but had #var1 instead of name of number which makes them less than useless.

All the rest were rejected for no model release, when I know I attached a model release to every one. The new model release procedure is actually quite easy and hard to make a mistake on.

There is not one thing they have done in conjuction with this 'upgrade' that was done correctly. I can't remember when I have seen such massive incompetence in one place where the business survived. And censoring the complaints isn't going to make them go away

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Author Topic: Fotolia V.2 (Read 74162 times)

odvdveer

Pixart

Read_My_Rights

Karimala

HughStoneIan

chan

Whiz

Karimala

madelaide

madelaide

takestock

sharply_done

hatman12

madelaide

travelstock

phildate

leaf

Bateleur

CJPhoto

travelstock

admart01

Pixart

dbvirago

leaf

dbvirago

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