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Agency Based Discussion => Adobe Stock => Topic started by: jamirae on December 07, 2010, 23:22

Title: FTP issues. what?
Post by: jamirae on December 07, 2010, 23:22
okay, I cannot for the life of me get the FTP connection to work on Fotolia.  I see that I have to use the special FTP login and combine the username with the password and all that, but no matter what combination I try, I keep getting an "bad login" or I/O error when I try to connect.  is there some sort of port or passive/active connection that I need to set?  I've looked through the FAQs on the site and all I see is clarification of which usernam/login and password I need to use.  Which I've done. 

I've tried changing my password, all lowercase.. yadada yada.. it's got to be something simple.  anyone have any tips?
Title: Re: FTP issues. what?
Post by: microstockphoto.co.uk on December 08, 2010, 07:44
you probably know already but just to be sure... there are two "users":
1) the one to combine with password is actually the username;
2) the user is not the username but the user id (a number)

if you are new to FT, are you already validated (green dot in "members area")?

sorry if I am asking obvious questions, but it's a normal ftp connection and should work without any special settings
Title: Re: FTP issues. what?
Post by: click_click on December 08, 2010, 08:14
you probably know already but just to be sure... there are two "users":
1) the one to combine with password is actually the username;
2) the user is not the username but the user id (a number)

if you are new to FT, are you already validated (green dot in "members area")?

sorry if I am asking obvious questions, but it's a normal ftp connection and should work without any special settings

Username: Your Fotolia contributor ID (a number)
Password: USERNAMEPASSWORD (your Fotolia username and password together without a space - of course case sensitive).
Title: Re: FTP issues. what?
Post by: briciola on December 08, 2010, 09:11
Did you spot this (sorry if I'm stating the obvious, I initially tried with built in windows FTP functionality and couldn't get it to work)...works a treat with filezilla (as stated above you must be validated too).

"You must use ftp client software to upload your photographs on Fotolia.

Install the software
Configure ftp destination (URL: submit.fotolia.com)
Connect and transfer your photographs

We recommend Filezilla as a FTP client (http://filezilla-project.org/ (http://filezilla-project.org/)) "
Title: Re: FTP issues. what?
Post by: jamirae on December 08, 2010, 21:50
thanks everyone!  I did know all those issues EXCEPT the one about the "green dot"!  that may explain why the 6 files I uploaded through the browser have been pending for over a week, too.

Anyhow, I am a Mac user and I have tried two different FTP programs which I use regularly when updating websites that I work on.. but both with the same results when trying to connect to FTP.  I think the problem is the green dot.  since it is yellow still and not green.  :) I have been trying to confirm my account but I am not getting the confirmation email. 

I'll try changing my email address to a secondary one and see if that does it.
Title: Re: FTP issues. what?
Post by: jamirae on December 08, 2010, 22:05
okay, the confirmation email finally showed up once I switched to my gmail account.  so I validated the account and my dot is still orange/yellow.  do i have to get manually "validated" by Fotolia or is this automated? 

anyhow.. my member state is now  "(E-mail validated)"  and I tried the FTP again and still can't login.  I guess I'll check back tomorrow and see if my dot gets a paintjob to green overnight.  :)
Title: Re: FTP issues. what?
Post by: jamirae on December 10, 2010, 11:31
okay, just thought i'd let you all know that the problem was indeed my account not being validated.  After doing the email validation, I waited two days and this morning I got an email saying that my account had been validated.  So I checked, sure enough my member state is now "validated" and I have a green dot. :) 

and.. just checked, the FTP works flawlessly!

thanks everyone!
Title: Re: FTP issues. what?
Post by: lisafx on December 10, 2010, 12:03
Congrats Jami!  Get ready to have some good sales.  Things are hopping at Fotolia lately :)
Title: Re: FTP issues. what?
Post by: jamirae on December 10, 2010, 16:44
Congrats Jami!  Get ready to have some good sales.  Things are hopping at Fotolia lately :)

thanks.. yeah, I was noticing that!