Author Topic: I always get paid 1 cent less than the requested payout amount. ADOBE RESPONDED! (Read 2172 times)

click_click · « **on:** May 10, 2019, 02:49 »

Hi folks,
do you also receive exactly one cent less than the requested payout amount on Adobe Stock?

I've noticed it the last 2 or 3 payouts but was wondering if this affects other people as well.

Thanks.

Noedelhap · « **Reply #1 on:** May 10, 2019, 03:41 »

Yes, I have been wondering about that too. It's happening for at least a year now. It's just 1 cent, but kinda weird nonetheless.

dpimborough · « **Reply #2 on:** May 10, 2019, 04:46 »

Its due to rounding off the cents.

e.g. if your balance shows $50.098 it displays as $50.01 and if you request $50.01 you generally only get the $50 and the 1 (0.98) cent remains on your account.

click_click · « **Reply #3 on:** May 10, 2019, 05:26 »

Quote from: Sammy the Cat on May 10, 2019, 04:46

Its due to rounding off the cents.

e.g. if your balance shows $50.01 and you request $50.01 you generally only get the $50 and the 1 cent remains on your account.

Well, as long as the "missing" cent remains in my account balance, I'm fine.

However, I had all kinds of balances paid out, even amounts that were "rounded off" to XXX.51 or XXX.82

I'll shoot them a message anyways. Just wanted to know if other people noticed the same.

Just weird to get this one cent less even if it remains in the account.

click_click · « **Reply #4 on:** May 14, 2019, 05:02 »

Adobe's response to my question why I receive one cent less than I requested:

Quote

... could you provide some specific examples, please.

I'm not sure exactly how to prove this as the payout overview on their site shows the amount they actually paid. I never receive a payout request verification whenever I want money from them.

I'm asking anybody else who noticed this to contact Adobe's support as well. Apparently they are not aware of this.

I know that this is not a huge deal but I think that Adobe should also pay what someone is requesting and not short changing (perhaps all) contributors.

SpaceStockFootage · « **Reply #5 on:** May 14, 2019, 05:58 »

Superman III

click_click · « **Reply #6 on:** May 14, 2019, 06:28 »

Quote from: SpaceStockFootage on May 14, 2019, 05:58

Superman III

I don't get it. Please elaborate.

SpaceStockFootage · « **Reply #7 on:** May 14, 2019, 06:35 »

Richard Pryor hacked into his workplace's computer and siphoned off all the fractions of pennies that the workforce earned but we're never actually paid... because they couldn't pay out less than a cent. Good idea!

georgep7 · « **Reply #8 on:** May 14, 2019, 07:48 »

Assuming that Mat and Dennis respond and solve
or at least answer our questions here,
well,...
you know...
instead of ending every message kind of "my two cents"
they keep them directly from payments!
No free lunch or answers!

just kidding, no offense to Adobe helpful members around here

Kind more serious, the payout amount and the transfered amount must be 1 cent less.
A screenshot of your Paypal or whatever you use wouldn't show this instantly?

Noedelhap · « **Reply #9 on:** May 14, 2019, 08:19 »

Here it shows the amount as seen in the upper right hand corner and below the line from the payout history. I don't know for certain if the 1 ct disappears everytime I make a payout or it's gets added back to my total amount when I make a new sale.

Edit:

What's more, when I check my daily earnings between payouts (and I tested several months), it shows a difference of up to 3 cents between what I add up manually and the amount shown under Daily Earnings...It must be rounded royalties, but it's always in favor of AdobeStock, never in favor of the contributor. Does AdobeStock siphon off every <1ct or does it go back into our account?

click_click · « **Reply #10 on:** May 14, 2019, 09:10 »

Quote from: Noedelhap on May 14, 2019, 08:19

Here it shows the amount as seen in the upper right hand corner and below the line from the payout history. I don't know for certain if the 1 ct disappears everytime I make a payout or it's gets added back to my total amount when I make a new sale.

Edit:

What's more, when I check my daily earnings between payouts (and I tested several months), it shows a difference of up to 3 cents between what I add up manually and the amount shown under Daily Earnings...It must be rounded royalties, but it's always in favor of AdobeStock, never in favor of the contributor. Does AdobeStock siphon off every <1ct or does it go back into our account?

These screenshots is what Adobe is asking for!!! Keep them and send them to their support so they can get on it.

I usually never make screenshots as I was under the impression that the computer systems automatically process the shown amount at the time of the payout request. Only when the payment arrived in my Paypal account it was 1 cent less. My payout overview shows the reduced amount and not the requested amount.

Next time I will have to take a screenshot as well.

click_click · « **Reply #11 on:** May 14, 2019, 09:12 »

Quote from: georgep7 on May 14, 2019, 07:48

...
Kind more serious, the payout amount and the transfered amount must be 1 cent less.
A screenshot of your Paypal or whatever you use wouldn't show this instantly?

I never made a screenshot before. I will do so now.

Otherwise there is no way to "prove" it with the tools given (payout history etc.).

Noedelhap · « **Reply #12 on:** May 14, 2019, 09:20 »

Well one mystery is solved: the 1 cent reappeared in my account, because I just had a $0.36 sale and it shows $0.37 in my account.

It's just stuck in our account forever, it seems. It's probably a virtual 1 cent that was added, because their software can't handle $0.00 accounts, so they start at $0.01?

cthoman · « **Reply #13 on:** May 14, 2019, 10:05 »

Quote from: Sammy the Cat on May 10, 2019, 04:46

Its due to rounding off the cents.

e.g. if your balance shows $50.098 it displays as $50.01 and if you request $50.01 you generally only get the $50 and the 1 (0.98) cent remains on your account.

Makes sense. Fotolia always had there fractional cent currency exchange stuff. I guess it carried over.

cthoman · « **Reply #14 on:** May 14, 2019, 10:05 »

Quote from: SpaceStockFootage on May 14, 2019, 06:35

Richard Pryor hacked into his workplace's computer and siphoned off all the fractions of pennies that the workforce earned but we're never actually paid... because they couldn't pay out less than a cent. Good idea!

I forgot that. I guess Office Space had the same plot.

click_click · « **Reply #15 on:** May 14, 2019, 10:52 »

Quote from: cthoman on May 14, 2019, 10:05

Quote from: SpaceStockFootage on May 14, 2019, 06:35
Richard Pryor hacked into his workplace's computer and siphoned off all the fractions of pennies that the workforce earned but we're never actually paid... because they couldn't pay out less than a cent. Good idea!

I forgot that. I guess Office Space had the same plot.

Yeah I was thinking of "Office Space" when I read SpaceStockFootage's response...

FastRacer · « **Reply #16 on:** May 14, 2019, 12:17 »

Quote from: click_click on May 14, 2019, 05:02

... could you provide some specific examples, please.

They make it sound like they don’t know what’s going on.

Dumc · « **Reply #17 on:** May 14, 2019, 13:55 »

Did you all get April payment yet?

FastRacer · « **Reply #18 on:** May 14, 2019, 16:09 »

Quote from: Dumc on May 14, 2019, 13:55

Did you all get April payment yet?

Adobe pays when you request it, not monthly. Takes about a week after you request it to get it.

Dumc · « **Reply #19 on:** May 14, 2019, 20:30 »

D4mn, And I'm waiting for payment like an idiot. I was sure that it was automated process. Thanks.

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Author Topic: I always get paid 1 cent less than the requested payout amount. ADOBE RESPONDED! (Read 2172 times)

click_click

Noedelhap

dpimborough

click_click

click_click

SpaceStockFootage

click_click

SpaceStockFootage

georgep7

Noedelhap

click_click

click_click

Noedelhap

cthoman

cthoman

click_click

FastRacer

Dumc

FastRacer

Dumc

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