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Author Topic: is there a problem with adobe stock website ?  (Read 5534 times)

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« on: April 17, 2021, 08:05 »
0
Hello,
I have noticed very low income from stock.adobe lately
I have made some searches for my photos , but I didn't find any of my photos onlline !
I have checked my portfolio directly and I found it displaying only 1 photo
https://stock.adobe.com/eg/contributor/205121154/arapix
Where is my whole portfolio ???
I have 1113 assets in my portfolio
is there a problem with adobestock system ?
please advise
« Last Edit: April 17, 2021, 08:14 by arapix »


« Reply #1 on: April 17, 2021, 09:22 »
0
I just checked, to give you feedback.

There's nothing wrong with my portfolio. Everything's still there.

You need to contact customer support.

« Reply #2 on: April 17, 2021, 09:53 »
0
No, everything seems to be fine.

Sorry to tell you the obvious, but contact their support.
They should be able to tell you what went wrong with your portfolio.

« Reply #3 on: April 17, 2021, 10:18 »
+1
I just checked, to give you feedback.

There's nothing wrong with my portfolio. Everything's still there.

You need to contact customer support.

Thanks a lot , I will contact them

« Reply #4 on: April 17, 2021, 10:19 »
0
No, everything seems to be fine.

Sorry to tell you the obvious, but contact their support.
They should be able to tell you what went wrong with your portfolio.

Thanks for your reply , I will contact them

« Reply #5 on: April 17, 2021, 11:57 »
+1
Maybe to many contributor deleting their accounts now and your name might be similar to someone, so that they deleted your images instead?

« Reply #6 on: April 17, 2021, 12:40 »
+2
Yesterday I started uploading my photos to POD sites and today I started exploring the possibility of selling my photos on book covers. Next month I'll probably be shining shoes on a street corner. Life as a stock photographer is not easy. Adobe just made it even harder.

« Reply #7 on: April 17, 2021, 16:02 »
0
Maybe to many contributor deleting their accounts now and your name might be similar to someone, so that they deleted your images instead?

my portfolio looks normal at contributor dashboard (1113 assets)
but when I preview my porfolio as normal visitor , I don't see any photos !
only 1 photo displayed in my portfolio !
https://stock.adobe.com/eg/contributor/205121154/arapix

« Reply #8 on: April 17, 2021, 17:18 »
+1
I saw that problem somewhere already. Try to change country or maybe log out from Adobe when you are looking from buyers side.

« Reply #9 on: April 17, 2021, 22:17 »
0
Maybe to many contributor deleting their accounts now and your name might be similar to someone, so that they deleted your images instead?

my portfolio looks normal at contributor dashboard (1113 assets)
but when I preview my porfolio as normal visitor , I don't see any photos !
only 1 photo displayed in my portfolio !
https://stock.adobe.com/eg/contributor/205121154/arapix

Just checked your portfolio and I only see 1 image of

"Muslim boy pointing to the word : Ramadan ( The holy Month ) while reading the Quraan in a mosque"  File #:  205881538


« Reply #10 on: April 18, 2021, 13:24 »
0
Everything is fine with portfolios, but it seems that in my case sales totally disappeared...

« Reply #11 on: April 20, 2021, 07:32 »
0
I saw that problem somewhere already. Try to change country or maybe log out from Adobe when you are looking from buyers side.

They replied for me and exactly as you said
Adobe is regularly evaluating what content is offered in each market based on customer demand. 

I replied to them that my portfolio is invisible in some countries (Egypt , Saudi Arabic , Turkey , Malysia ) !
I told them that this is racism , and not accepted

This is really very silly from them

« Reply #12 on: April 21, 2021, 05:20 »
0
@arapix: True, I don't understand why they are doing that either. Some adjustments what buyer can see first in search might be OK, but this doesn't make much sense. May I ask where are you from? I am trying to understand if it depends on contributors country or type of images.

« Reply #13 on: April 21, 2021, 18:04 »
0
@arapix: True, I don't understand why they are doing that either. Some adjustments what buyer can see first in search might be OK, but this doesn't make much sense. May I ask where are you from? I am trying to understand if it depends on contributors country or type of images.

Thanks Lina for your reply.
I am from Egypt , and most of my work are presented to Arabic and Muslims audience , who don't see my portfolio , and I think they are not able to buy too !
This is really weird .
If you disagree this rules, please contact them and inform then too
Thanks

« Reply #14 on: April 22, 2021, 00:37 »
0
Not sure whether this is any help, but I am from Germany and can also only see one image in your port.

Makes me wonder what country Adobe decides to show all your port to and on what base they make the decision and what the idea behind this is?
I understand ranking search results differently to different audiences, but I don't understand completely removing images for some countries.

« Reply #15 on: April 22, 2021, 11:25 »
+1
Annoying and indeed unfair, if it is like that.

But Adobe even changed the ranking of NEW images some month ago to promote the best sellers - or with other words: They dont want new images shown up first, before the best sellers. So all the advices about keywording and 30 days for the ranking is not worth anymore.
I think in this forum one or two members mentioned that their old images still sell as usual, but no sale from their new photos.
So, Adobe support some best seller images or contributor for the future and all others and their images will directly go down in ranking / even not get ANY chance to get up in ranking - no chance anymore! BTW: There is no option for a filter for NEW photos (anymore), isnt it?
I wrote about it in another thread and hoped Matt will answer to it, but that time he seemed to be disappeared for a longer time. i hope, he was not ill. Now with this new announcment he will even not have the time anymore to answer it.

Good for Adobe: No sales, giving up, not good seller contributor will go away from Adobe and Adobe does not have to handle so many photos anymore.

« Reply #16 on: April 27, 2021, 20:53 »
0
Annoying and indeed unfair, if it is like that.

But Adobe even changed the ranking of NEW images some month ago to promote the best sellers - or with other words: They dont want new images shown up first, before the best sellers. So all the advices about keywording and 30 days for the ranking is not worth anymore.
I think in this forum one or two members mentioned that their old images still sell as usual, but no sale from their new photos.
So, Adobe support some best seller images or contributor for the future and all others and their images will directly go down in ranking / even not get ANY chance to get up in ranking - no chance anymore! BTW: There is no option for a filter for NEW photos (anymore), isnt it?
I wrote about it in another thread and hoped Matt will answer to it, but that time he seemed to be disappeared for a longer time. i hope, he was not ill. Now with this new announcment he will even not have the time anymore to answer it.

Good for Adobe: No sales, giving up, not good seller contributor will go away from Adobe and Adobe does not have to handle so many photos anymore.

This is really weird policy
I wish they fix this mistake ASAP

« Reply #17 on: April 27, 2021, 22:31 »
+3
Not sure whether this is any help, but I am from Germany and can also only see one image in your port...

I thought that was the case for me too (in the US), but it's the URL that's causing that (...adobe.com /eg/ contributor...)

If I look at the portfolio with a US (versus Egyptian) view, I see 11 pages - about 1,100 - of content

https://stock.adobe.com/contributor/205121154/arapix

I added in the two letter code for France and Germany and they both see all the images I see in the US version.

Perhaps if you ask Adobe support to give you more detail about what causes content to be excluded - is it keywords (i.e. something you could change)?

One other comment is that I decided to do a search (in English) for girl hijab on both the US site and the Egyptian site. I was very surprised to see that while the US site returned 92,862 results, the Egyptian site returned only 400! I double checked to be sure no filters were set to reduce the results.

For a totally innocuous search - garden flower bed - 439,881 results US versus 1,661 for the Egyptian version.

My own portfolio is only 2 pages (about 110 images) on the Egyptian site versus 22 (2,101) for the US version. I cannot see any reason why the "OK in Egypt" images are different from the rest of my portfolio.

Perhaps Mat Hayward can explain why this would be?


« Reply #19 on: April 28, 2021, 17:56 »
+3
As Adobe Stock expands into new countries such as Egypt, we are building collections, starting with a selection of high quality images from our top sellers. We are adding regularly new content as we expand our efforts in developing the service offered into these countries. 

As already discussed the full contributor portfolios remain available in our established markets. Contributors can quickly verify that by switching the Region in the footer of Adobe Stock to US or UK.

thank you,

Mat Hayward

Does any one understand anything of this !!
does developing your services in new countries means to hide thousands of photos !
what you are saying is not logic , and don't have any meaning indeed

have you read what Jo Ann Snover wrote ??
"One other comment is that I decided to do a search (in English) for girl hijab on both the US site and the Egyptian site. I was very surprised to see that while the US site returned 92,862 results, the Egyptian site returned only 400! "
Do you imagine what are you doing ???
this type of photos usually purchased from these countries that you ban them from seeing these photos !

your reply was kind but it doesn't have any sense , and I wish you respect your contributors and buyers from all countries and fix this mistake ASAP

« Reply #20 on: April 28, 2021, 18:24 »
+2
As Adobe Stock expands into new countries such as Egypt, we are building collections, starting with a selection of high quality images from our top sellers. We are adding regularly new content as we expand our efforts in developing the service offered into these countries. 

As already discussed the full contributor portfolios remain available in our established markets. Contributors can quickly verify that by switching the Region in the footer of Adobe Stock to US or UK.

thank you,

Mat Hayward

Does any one understand anything of this !!
does developing your services in new countries means to hide thousands of photos !
what you are saying is not logic , and don't have any meaning indeed

have you read what Jo Ann Snover wrote ??
"One other comment is that I decided to do a search (in English) for girl hijab on both the US site and the Egyptian site. I was very surprised to see that while the US site returned 92,862 results, the Egyptian site returned only 400! "
Do you imagine what are you doing ???
this type of photos usually purchased from these countries that you ban them from seeing these photos !

your reply was kind but it doesn't have any sense , and I wish you respect your contributors and buyers from all countries and fix this mistake ASAP

One of Adobes core principles is to support diversity, and an important aspect of diversity is respecting the sensitivities of different cultures. As we expand into new countries, we are building collections which strive to be culturally appropriate, starting with our high quality images from our top sellers.

« Reply #21 on: April 28, 2021, 18:44 »
+7
As Adobe Stock expands into new countries such as Egypt, we are building collections, starting with a selection of high quality images from our top sellers. We are adding regularly new content as we expand our efforts in developing the service offered into these countries.

Thank you for the explanation, Mat.

I still don't really understand what is happening in these "expansion" markets though. I looked at some regions and a couple of different portfolios and what I noticed still doesn't make sense to me.

1) it appears that all the "new" markets get the same content. I looked at Malaysia (my), Egypt (eg), Turkey (tr), Indonesia (id) and Saudi Arabia (sa) and all of them saw the same subset of artists work for the portfolios I checked. So it isn't about fitting content to specific needs in a given country.

2) I thought it might be bestsellers over the last year or two, so for my own portfolio I looked at top sellers over the last 13 months (I'd have done 2 years but I can't given the constraint of 13 months max), but that doesn't explain the subset I'm seeing either.

3) Given that it's more work to present a subset of the site to a market than just show them what every other country sees, and given the content isn't tailored to the country, why is the collection being reduced? Imagining myself as a prospective buyer, I think I'd be discouraged by having fewer choices, and as a contributor, I'd prefer my work be offered to customers worldwide.

4) In the "new" markets, keywords are not shown, but in US, German, French, etc. versions of the site they are. The new markets are showing English for the interface, so it's not a translation issue

5) The Free section is there in the "new" markets and is more heavily represented (in terms of proportion of the total available in established markets) - 42,814 versus 78,356. Over half. That feels to me as if the free section is being treated as more "high quality" than paid content from the rest of us. That may not have been the intention, but the end result seems very skewed.


« Reply #22 on: April 28, 2021, 21:20 »
0
As Adobe Stock expands into new countries such as Egypt, we are building collections, starting with a selection of high quality images from our top sellers. We are adding regularly new content as we expand our efforts in developing the service offered into these countries.

Thank you for the explanation, Mat.

I still don't really understand what is happening in these "expansion" markets though. I looked at some regions and a couple of different portfolios and what I noticed still doesn't make sense to me.

1) it appears that all the "new" markets get the same content. I looked at Malaysia (my), Egypt (eg), Turkey (tr), Indonesia (id) and Saudi Arabia (sa) and all of them saw the same subset of artists work for the portfolios I checked. So it isn't about fitting content to specific needs in a given country.

2) I thought it might be bestsellers over the last year or two, so for my own portfolio I looked at top sellers over the last 13 months (I'd have done 2 years but I can't given the constraint of 13 months max), but that doesn't explain the subset I'm seeing either.

3) Given that it's more work to present a subset of the site to a market than just show them what every other country sees, and given the content isn't tailored to the country, why is the collection being reduced? Imagining myself as a prospective buyer, I think I'd be discouraged by having fewer choices, and as a contributor, I'd prefer my work be offered to customers worldwide.

4) In the "new" markets, keywords are not shown, but in US, German, French, etc. versions of the site they are. The new markets are showing English for the interface, so it's not a translation issue

5) The Free section is there in the "new" markets and is more heavily represented (in terms of proportion of the total available in established markets) - 42,814 versus 78,356. Over half. That feels to me as if the free section is being treated as more "high quality" than paid content from the rest of us. That may not have been the intention, but the end result seems very skewed.

Totally Agree

« Reply #23 on: April 29, 2021, 02:30 »
+4
Hello Mat,

I made a few test searches assuming mostly done in Turkey.

First i tried a summer town in Turkey called "alacati".
United States region search result: 1633 images
Turkey region search result: 2

Second one is a local dessert called "asure"
United States region search result: 924 images
Turkey region search result: 0

Could you please tell us how Adobe will grow in these new regions with hiding almost all relative local images?

« Reply #24 on: April 29, 2021, 03:41 »
+4
There are still many countries where Creative Cloud and Adobe Stock is available only through resellers and only for teams and enterprises: https://www.adobe.com/content/dam/acom/en/products/creativecloud/cc/pdfs/cc-availability-matrix.pdf

If it is any consolation for you, @arapix, your country and other new markets were geoblocked before and couldn't buy individual online subscription at all. Other options are very expensive and probably nobody was buying images from AS anyway, there are other stock sites which are not geoblocking any country. So this is baby step forward, I guess? My country is one of new markets too, it was done very quietly, no advertising, no promotion emails, nothing. I found out that we can now buy software online, because someone posted it in one of Facebook groups, otherwise I wouldn't know. I am graphic designer, one of potential buyers btw. I don't know, it is like they still don't want us to buy their online subscription.

I just don't understand why in AS "Call for content" often is local food, traditions, national heritage etc. What's point of shooting local images if these images are not available in countries where someone could be interested in buying them?
 
« Last Edit: April 29, 2021, 04:57 by Lina »


 

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