Hello!
I have read that "files are processed in the order they arrive" and this is proven to be false, multiple times. There are a few files of mine, 2 of which in particular remain stuck in a rut for months (and still there) while others, which were reviewed much later, are processed by Adobe briefly.
Contacting humans seems impossible and they always keep stating what has been proven to be not true.
Can you somehow intercede between us humans and the file processing machine to point out that no, it is not true that files are "processed exactly in the order they arrive" and that some files get stuck there?
I am not asking for help for me in particular, but for the problem in general.
Thanks for your time and attention.