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Author Topic: No answer from [email protected]  (Read 579 times)

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« on: April 05, 2021, 03:42 »
0
Hi,
I found one of my images sold online as a poster (they changed the color and added a text) by a small French company. They have their own website.
I contacted them and they said that they bought the image on Adobe Stock. I have not sold any extended license so they must use a standard license.

I send a ticket to Adobe Conributor support who told me to contact [email protected] [nofollow].
It's been 2 weeks and [email protected] [nofollow] has not answered my mail, I didn't even an automated answer.

Do you have any experience with them?
I would at least want to know how they handle this case. I wrote to them that I expect not only an extended license but also a financial compensation.


« Reply #1 on: April 05, 2021, 11:42 »
+2
Hi,
I found one of my images sold online as a poster (they changed the color and added a text) by a small French company. They have their own website.
I contacted them and they said that they bought the image on Adobe Stock. I have not sold any extended license so they must use a standard license.

I send a ticket to Adobe Conributor support who told me to contact [email protected].
It's been 2 weeks and [email protected] has not answered my mail, I didn't even an automated answer.

Do you have any experience with them?
I would at least want to know how they handle this case. I wrote to them that I expect not only an extended license but also a financial compensation.

I don't have any experience with Adobe's support in that area.

However, I would expect that Adobe will allow them to offer an image for sale without an extended license as long as they purchase one regular license for each poster sold. That's the arrangement that is made with the larger companies (like WallsHeaven, one of their API partners) where they can display the entire Adobe collection and only pay for a license if the item actually sells.

I understand the problems from our point of view with this arrangement, but the argument started with Fotolia back before Adobe purchased them. Probably no harm in asking them, but I would not expect you to get an extended license purchase for this sort of use.

« Reply #2 on: April 05, 2021, 13:38 »
0
I'm sure it's not an API partner. They have a few images on sale only and they made modifications on mine.

Not anyone can get these arrangements that API partner have. Otherwise, anyone could buy for pennies and resell on POD.


 

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