Author Topic: Payment after closing account (Read 4399 times)

Ariene · « **on:** July 17, 2014, 00:01 »

In this thread I wrote about waiting for my money from Fotolia few times. They replied only first messages and I get reply no more.
How did it start? I decided to close my account (with last 1 image and I guess it was around 2nd June) but there it was less than min. limit 50cr so I asked them (to make sure) if I'll be paid when closing account with <50cr. "Yes, you should get money in 1-2 weeks max".

After that I asked them again when can I expect my payment but there's only silence. Long time ago they promised to push my question to technical section and they'll be back. It's over month now and I'm still waiting for my money from FT. No contact from them at all.

So, sorry to say that but looks like Fotolia doesn't want to pay... my earned money

mojaric · « **Reply #1 on:** July 17, 2014, 01:16 »

why you didn't wait to reach the payout limit? $:-\$

Ariene · « **Reply #2 on:** July 17, 2014, 01:18 »

Why should I? I asked them if they'll pay before 50cr and the answer was - yes, in 1-2 weeks. I don't get your question I'm affraid.

mojaric · « **Reply #3 on:** July 17, 2014, 04:55 »

what i was trying to say is: you asked and they have answered "yes"....but if you know microstock assistance you should be aware of their "superficiality" and "rudeness" and know that you should not trust 100% them...i know this is not right but is reality

So my question, did you had really a necessity to shut down the account (maybe because you are signing exclusive somewhere)...if not you should have wait the payout as it is the secure way to be sure of the payout

cthoman · « **Reply #4 on:** July 17, 2014, 09:02 »

Yes, Fotolia will close your account and pay you the remaining balance. They may ask for a small fee if the money is under the payout amount. Unless their policy has changed. Just ask them to close your account and send you a final payout again. Something must have gone wrong in the communication before.

Ariene · « **Reply #5 on:** July 17, 2014, 09:12 »

cthoman, I (they) closed my account right after few messages exchange and information that I'll be paid <50cr in 1-2 weeks, all in June. This is just not serious.

Mantis · « **Reply #6 on:** July 17, 2014, 09:22 »

Quote from: Ariene on July 17, 2014, 00:01

In this thread I wrote about waiting for my money from Fotolia few times. They replied only first messages and I get reply no more.
How did it start? I decided to close my account (with last 1 image and I guess it was around 2nd June) but there it was less than min. limit 50cr so I asked them (to make sure) if I'll be paid when closing account with <50cr. "Yes, you should get money in 1-2 weeks max".

After that I asked them again when can I expect my payment but there's only silence. Long time ago they promised to push my question to technical section and they'll be back. It's over month now and I'm still waiting for my money from FT. No contact from them at all.

So, sorry to say that but looks like Fotolia doesn't want to pay... my earned money

Congrats for closing your Fotolia account.

cthoman · « **Reply #7 on:** July 17, 2014, 09:43 »

Quote from: Ariene on July 17, 2014, 09:12

cthoman, I (they) closed my account right after few messages exchange and information that I'll be paid <50cr in 1-2 weeks, all in June. This is just not serious.

I'm not sure what to tell you. I contacted support when I closed my account before. 1-2 weeks seems like a quick turn around, since they are removing images and have to wait for them to clear the system and calculate any remaining sales, partner sales, etc. I don't remember how much time it took, but a month or two doesn't seem out of the ordinary for most agencies to completely expunge an image from the system. Just keep on top of them and keep asking.

Ariene · « **Reply #9 on:** July 18, 2014, 03:45 »

Money just showed up on my paypal account. Few hours after Mat's reaction...

Mat, you are amazing! Thanks again! (catch the email)

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Author Topic: Payment after closing account (Read 4399 times)

Ariene

mojaric

Ariene

mojaric

cthoman

Ariene

Mantis

cthoman

MatHayward

Ariene

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