MicrostockGroup
Agency Based Discussion => Adobe Stock => Topic started by: brookefuller on September 16, 2010, 16:25
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I am having some big payment problems with Fotolia and wanted to see if anyone has any input.
I requested my first payment on 7/29 when it did not come through in 1 month I followed up, and they said it just takes a long time. I waited 2 more weeks, and they told me they paid me to check with PayPal so I checked with PayPal who told me Fotolia did not pay me so I forwarded that message back to support who told me billing would take a look at it. That was 2 weeks ago. I followed up again today with no response yet.
It's been a month and a half, and I am starting to feel like I just gave away $100 of photos to Fotolia, but at the same time would really appreciate my payment. They are not one of my bigger agencies, but at the same time I am a full time photographer so this is income not a hobby to me.
Any customer service tips would be appreciated. I seem to be going around in circles.
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I have never had any major issues receiving payments via Paypal from Fotolia, although it has taken 3-4 weeks for me at times. Did you check to see if your email address was correct in the system at Fotolia? or whatever tax forms they needed to be filled out before hand? It is a pain to have to wait so long for payment and not able to resolve it. My last payment was a little over 2 weeks ago and it came pretty swiftly. Don't give up on your hard earned money.
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That sounds longer than normal to wait for sure. Rather than email, I would call support directly and get some help. Have you uploaded your ID to confirm your account yet?
Good luck,
Mat