MicrostockGroup

Agency Based Discussion => Adobe Stock => Topic started by: cristianstorto on September 16, 2020, 03:22

Title: Upload problems?
Post by: cristianstorto on September 16, 2020, 03:22

I have a problem uploading files today: the file seems to be correctly uploaded but then it doesn't appear in the "under revision" page, but it still remain in the "new files" page, ready to be submitted.
Anybody else with this problem?

Thank you

Title: Re: Upload problems?
Post by: JustAnImage on September 16, 2020, 07:14

I had the same problem last night - worked again today (1 hour ago)  :)

Title: Re: Upload problems?
Post by: Firn on September 16, 2020, 07:18

Also had this problem earlier today, but it seems to be working fine now.

Title: Re: Upload problems?
Post by: cristianstorto on September 16, 2020, 09:48

Still not working for me...

Title: Re: Upload problems?
Post by: MatHayward on September 16, 2020, 09:56

Quote from: cristianstorto on September 16, 2020, 03:22

I have a problem uploading files today: the file seems to be correctly uploaded but then it doesn't appear in the "under revision" page, but it still remain in the "new files" page, ready to be submitted.
Anybody else with this problem?

Thank you

Yes, we are sorry for the inconvenience. There was a temporary issue with uploads last night, it was quickly identified and corrected so everything is functioning normally now. You will need to re-upload and re-submit the files that didn't go through originally.

Thanks for your patience,

Mat Hayward

Title: Re: Upload problems?
Post by: cristianstorto on September 16, 2020, 10:06

Quote from: MatHayward on September 16, 2020, 09:56

Quote from: cristianstorto on September 16, 2020, 03:22

I have a problem uploading files today: the file seems to be correctly uploaded but then it doesn't appear in the "under revision" page, but it still remain in the "new files" page, ready to be submitted.
Anybody else with this problem?

Thank you

Yes, we are sorry for the inconvenience. There was a temporary issue with uploads last night, it was quickly identified and corrected so everything is functioning normally now. You will need to re-upload and re-submit the files that didn't go through originally.

Thanks for your patience,

Mat Hayward

Thank you Mat!