MicrostockGroup

Agency Based Discussion => Adobe Stock => Topic started by: xronos on November 11, 2020, 08:12

Title: very long delay from adobe contributor support !!!
Post by: xronos on November 11, 2020, 08:12
currently an open ticket of mine is without response for over a month and is the second time this is happening.

usually had a response at most in 3-4 working days.

how common are for you, long delays from adobe contributor support?

is there a way to inform adobe, regarding this problem with the contributors support?
Title: Re: very long delay from adobe contributor support !!!
Post by: MatHayward on November 11, 2020, 10:24
currently an open ticket of mine is without response for over a month and is the second time this is happening.

usually had a response at most in 3-4 working days.

how common are for you, long delays from adobe contributor support?

is there a way to inform adobe, regarding this problem with the contributors support?

We typically respond within 2 hours Mon-Fri Xronos. Send me an email and I'll look into this for you.

[email protected]

-Mat
Title: Re: very long delay from adobe contributor support !!!
Post by: xronos on November 11, 2020, 11:14

We typically respond within 2 hours Mon-Fri Xronos. Send me an email and I'll look into this for you.

[email protected]

-Mat

hello Mat and thank you for your response,
mailed you the ref number of the case and short info.