currently an open ticket of mine is without response for over a month and is the second time this is happening.

usually had a response at most in 3-4 working days.

how common are for you, long delays from adobe contributor support?

is there a way to inform adobe, regarding this problem with the contributors support?

Quote from: xronos on November 11, 2020, 13:12
currently an open ticket of mine is without response for over a month and is the second time this is happening.

usually had a response at most in 3-4 working days.

how common are for you, long delays from adobe contributor support?

is there a way to inform adobe, regarding this problem with the contributors support?

We typically respond within 2 hours Mon-Fri Xronos. Send me an email and I'll look into this for you.

[email protected]

-Mat

Quote from: MatHayward on November 11, 2020, 15:24

We typically respond within 2 hours Mon-Fri Xronos. Send me an email and I'll look into this for you.

[email protected]

-Mat

hello Mat and thank you for your response,
mailed you the ref number of the case and short info.