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Author Topic: iStock Weirdness  (Read 950 times)

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« on: December 20, 2019, 10:31 »
0
Hey Everyone, I have been an iStock contributor for around 8 months now, and have been receiving a small monthly royalty payout.

I logged in to my ESP portal a couple of weeks ago to find all my sets of content had disappeared, and my performance data was not available. I ignored it and thought the site may be having a glitch.

Today comes around and I don't see my usual iStock royalties come in, so I log in to ESP again, and it looks the same as it did a couple of weeks ago... no previous uploads, no performance data, and when I click the royalties tab, i get a message saying 'Royalties data will not be available until after your first transaction'. I also don't have an option to upload content.

When I click account management, it looks like my profile has been reset, there are no address details except my email address, my payment method has not been selected, and my tax interview isn't complete. When I click Community, i get a message saying I have to log in if I'm a contributor, and when I click Log In I get taken back to the ESP portal with no information.

Obviously I've contacted iStock about this, just wondering if anyone has had or heard of a similar experience.



« Reply #1 on: December 20, 2019, 12:33 »
0
They're having technical problems today.

ShadySue

  • There is a crack in everything
« Reply #2 on: December 20, 2019, 13:03 »
0

Today comes around and I don't see my usual iStock royalties come in, so I log in to ESP again, and it looks the same as it did a couple of weeks ago... no previous uploads, no performance data, and when I click the royalties tab, i get a message saying 'Royalties data will not be available until after your first transaction'. I also don't have an option to upload content.

Obviously I've contacted iStock about this, just wondering if anyone has had or heard of a similar experience.
Unless it was you who wrote it, I've seen exactly that written on one of the Fb groups.
One explanation might be that you need to complete, or complete again, the tax form (I had to re-do mine last year, and some are having to do them this week). Other than that, good luck with getting it resolved quickly.

« Reply #3 on: December 21, 2019, 14:08 »
0
They're having technical problems today.

I saw that when I just logged in, but this started a couple of weeks ago when I noticed my account was blank. I ignored it them assuming it was a glitch.

Unless it was you who wrote it, I've seen exactly that written on one of the Fb groups.
One explanation might be that you need to complete, or complete again, the tax form (I had to re-do mine last year, and some are having to do them this week). Other than that, good luck with getting it resolved quickly.

It wasn't me. Thanks for the tip, I just re-completed my tax information so I guess I'll just wait and see if it comes back, or wait for iStock to reply to my email. :/
Would suck if I had to upload my entire portfolio again, iStock isn't the easiest when it comes to automated uploading / submitting.


 

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