Author Topic: Anyone else still waiting for Eyeem payment? (Read 1785 times)

Roscoe · « **on:** July 01, 2022, 09:08 »

I'm still waiting for my May payout at Eyeem.
The payout status is still in status "Requested".
Already reached out to their support, but no answer so far.

So I'm hesitating to request my June payout.

deadly_splash · « **Reply #1 on:** July 01, 2022, 09:33 »

same here :/

Roscoe · « **Reply #2 on:** July 13, 2022, 02:16 »

For anyone who's interested: I did request my June payout, but 10 days later, this one also remains in status "requested".
So they are two months behind now.

I wrote their support on the first of June about the May payment, still haven't got an answer.

So beware. Eyeem might be the next one to close shop.

KimC · « **Reply #3 on:** July 13, 2022, 05:47 »

I just recently requested my Eyeem account to be closed. (after a long series of 1 cent "sales") It seems they are processing a lot of those requests at the moment. Support has been back to me and offers payout, but so far nothing...

RalfLiebhold · « **Reply #4 on:** July 13, 2022, 07:19 »

I am actually not a friend of account closures. It's just a pity for all the work and sometimes higher sales come in unexpectedly.
But with recent sales via Adobe, for which I get only 10 cents, Eyeem has then cracked my pain threshold.

I canceled my account 2 months ago. The whole thing went quickly, friendly and without problems.

I also believe that the agency is at the end.

Roscoe · « **Reply #5 on:** July 13, 2022, 09:11 »

Quote from: RalfLiebhold on July 13, 2022, 07:19

I also believe that the agency is at the end.

Can we still consider them as an agency? There was a time when direct sales were not uncommon, often at rather decent commissions.
Those days seem to be long gone and all I get are distributor sales from Getty or Adobe. (which they don't pay anymore)

So yeah, in case of no payments, account closure is the only thing left to do.

cobalt · « **Reply #6 on:** July 13, 2022, 20:49 »

If they have no direct sales, they are not an agency.

From the start eyeem has always denied they do stock…they are not an agency…etc…finally their marketing caught up with them.

They have enough great content to be a superb agency, but you need the determination to stand on your own feet and build your own brand and not just be the stocking in someone else's shoe.

I certainly made good money while it lasted, but they could have been fantastic.

eta:

Just read in their facebook group that they haven‘t paid contributors in two months and send emails it might take several WEEKS for the payout.

That sounds like they are closing down. If you cannot pay your suppliers, then not paying the rent and the team is next.

Roscoe · « **Reply #7 on:** July 14, 2022, 02:34 »

Just found out they were bought by Talenthouse (https://business.talenthouse.com) in March, so delayed payments might as well have to do something with that.
Maybe they ran out of money and needed a new investor who is able to turn things around. And we all know who feel the pain when agencies decide they need more profit/cost reductions. Or maybe not, and they just need time (really? two months?) to rearrange their financial structures and payment systems.

I'm not really invested in Eyeem and earnings there only account for some monthly lunch money at best. But it shows that working with distributors rather than agencies can be a risky business. If the distributor runs into trouble, you lose all the income streams of any agency they distributed the content to. And what happens with the images that were distributed to different agencies? They remain online to feed the debt collectors, investors, and anyone else except contributors who thinks they need some money?

Anyhow, let's wait and see what happens. Might as well be a long stretched glitch in their payment system.

@cobalt: agree. Sad to see how it went. There's some great offbeat, creative and authentic content on Eyeem. I love browsing their collections to kill time and find inspiration.
But in the end, the only thing that ever sold there for me are the run-of-the-mill stock images and I guess many other contributors are in the same boat.

Yakystockero · « **Reply #8 on:** July 16, 2022, 08:26 »

Yeah:

"Hey,

Thank you so much for your patience around our payouts to you, our community.

As you may be aware Talenthouse AG has undergone a significant corporate process involving merging companies, which means we aren’t able to get payments processed as quickly as we’d hoped. We’re disappointed that we were unable to pay you on time, and are working tirelessly to ensure payment is received smoothly from now on.

Rest assured you absolutely will be paid. We’re preparing our next payment schedules so we’ll aim to get you paid within the next few weeks.

Thank you again for your patience and for bearing with us as we organise internally. We couldn’t do what we do without you."

Roscoe · « **Reply #9 on:** August 03, 2022, 02:41 »

Small update: despite the email from their support, still no payments from May and June.
It even gets worse: they fail to deliver sales reports from July.
I never had a month with no (partner) downloads at Eyeem, and a lot of fellow contributors also complain about missing sales reports.

rushay · « **Reply #10 on:** August 03, 2022, 02:44 »

Waiting 2 months now for my payout request and no report for July.

Quote from: Roscoe on August 03, 2022, 02:41

Small update: despite the email from their support, still no payments from May and June.
It even gets worse: they fail to deliver sales reports from July.
I never had a month with no (partner) downloads at Eyeem, and a lot of fellow contributors also complain about missing sales reports.

somewhere · « **Reply #11 on:** August 04, 2022, 08:10 »

Quote from: Roscoe on August 03, 2022, 02:41

Small update: despite the email from their support, still no payments from May and June.
It even gets worse: they fail to deliver sales reports from July.

Seems logical. Why report sales if they don't pay anyway? It'd only make you feel bad. They're even smarter than ClipDealer.

Of course I still hope it's just a technical issue.

KimC · « **Reply #12 on:** August 05, 2022, 09:23 »

I have requested the colsure of my Eyeemaccount already a month ago. Nothing happens, the account is still up. No sales report either. I wrote them again, and got this quite fast answer.

Quote

Hi Kim

we have received your request to fully delete your EyeEm account. Please allow us 7 days to do so. This will pull all your images from EyeEm Market and our Partners. Partner image takedowns can take up to 21 days.

Please make sure that you are requesting your account deletion from the exact same email address that is associated to your EyeEm account. Otherwise we won't be able to process this request.

If you have pending payouts, we will trigger them to be paid out before deleting your account. This will add an additional week, to assure your payout goes through. In case you don't wish to receive that last payment but rather speed up your account deletion process, then please reply with "No payout request needed, please delete my account asap".

Best,
your EyeEm Support Team

PS: If you have changed your mind or if you want to change the type of deletion request, then please reply to this message by copy & pasting one of the other three [ ] options below. Right now the request marked with
is activated:
Please delete my full EyeEm account and all images on EyeEm Market and Partners

[ ] Please delete all my images (Market and Partners) but keep my account active (to keep access to payouts history, keep receiving newsletters, etc)
[ ] Please only delete my images that are on Partners (keep my EyeEm account and Market images)
[ ] I have changed my mind, please don't take any action / I did not request an account deletion

The 21 days referred to have already expired onc without result.
But I notice taht they can speed things up if I do not want my pending payments. In other words, they are broke!