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Microstock Photography Forum - General => General Stock Discussion => Topic started by: melis82 on January 02, 2024, 15:16

Title: Does anyone know how long it takes to get an answer from Shutterstock support?
Post by: melis82 on January 02, 2024, 15:16

Does anyone know how long it takes to get an answer from Shutterstock support?

Uploading on my account has been suspended because of AI generated content on December 16th. I started deleting and I have deleted all AI generated content from my portfolio in two days, but by the 18th my account has also been blocked and my portfolio just disappeared.

Since then I sent a few emails to support, no answer yet.

Title: Re: Does anyone know how long it takes to get an answer from Shutterstock support?
Post by: Her Ugliness on January 03, 2024, 03:11

Well, I am still waiting for a reply to a support ticket I sent them 4 years ago....

Title: Re: Does anyone know how long it takes to get an answer from Shutterstock support?
Post by: cascoly on January 03, 2024, 14:34

Quote from: melis82 on January 02, 2024, 15:16

Does anyone know how long it takes to get an answer from Shutterstock support?

Uploading on my account has been suspended because of AI generated content on December 16th. I started deleting and I have deleted all AI generated content from my portfolio in two days, but by the 18th my account has also been blocked and my portfolio just disappeared.

Since then I sent a few emails to support, no answer yet.

've been getting a lot of rejections as 'ai generated' when they're photos - support answered within 1-2 days & gave me a case # and almost were accepted on re-submit

was that your situation or were you actually submittimng AI images?