I uploaded my model releases and added them to each video with the "attach release" option. It shows up in the releases page that they were attached several times so I guess it was successful, but when I look at those videos it's still written "Model Released: No". Someone suggested that the website is slow but more than a month passed and it's still like this...
And lately yet another problem appeared. When I click on my username, my portfolio is empty! My files are still there when I look at the uploads page and I can find them in the search results as well, but nothing appears if I click on my name. It's frustrating because I'm thinking that if a buyer wants to see more of my videos, I'm going to lose some potential sales because of this...
I contacted Pond5 regarding both problems but no answer...