Author Topic: What happens to the unpaid money after closing my account? (Read 5159 times)

Orchidpoet · « **on:** September 16, 2019, 13:05 »

I got an email from Zazzle a few weeks ago, claiming it would charge me a fee to keep my account open because I did not post any new contents in 15 (?) months. However, I actually had sales during this period.

I wrote back to various Zazzle email accounts, asking for a termination and payment of the balance which is close to $50. No response. Yesterday I sent the termination request again through their site mail.

Today I received an email from Peter, their support person, which has acknowledged my termination request. But he did not say anything about the money.

I remember when I closed my accounts with other sites, they always paid the remaining balance.

What will happen to my money? (Of course I have emailed Peter and am waiting for his response.)

cathyslife · « **Reply #1 on:** September 16, 2019, 14:28 »

I did the same thing, and they did pay me the final payment. So hopefully they will send you yours.

Orchidpoet · « **Reply #2 on:** September 16, 2019, 16:15 »

Quote from: cathyslife on September 16, 2019, 14:28

I did the same thing, and they did pay me the final payment. So hopefully they will send you yours.

Cathy, thanks for sharing your experience. Peter wrote back and said that they would pay, but because the amount is less than $50, they will deduct $2.50 transaction fee. That's fine with me.

Uncle Pete · « **Reply #3 on:** September 18, 2019, 11:08 »

Quote from: cathyslife on September 16, 2019, 14:28

I did the same thing, and they did pay me the final payment. So hopefully they will send you yours.

Me too, the advise was claim money before closing account. No fee, I used PayPal, but that was a couple years ago. They paid 100% and then closed account. No problems.

Orchidpoet · « **Reply #4 on:** October 31, 2019, 22:22 »

Well, Peter did not honor his words.

After one month, I emailed Zazzle support, asking again for payment.

A message from Mateusz of Zazzle Support, said, because I was asking for an early payment, I had to log in to my account and make the request.

I did. My account is blank. Nothing is there.

Is Zazzle honest and honorable?

It's only $46!

Noedelhap · « **Reply #5 on:** November 01, 2019, 05:05 »

AFAIK Zazzle is an honest company. I think you should let support know that you cannot enter your account anymore, I'm sure they'll understand.

Orchidpoet · « **Reply #6 on:** November 01, 2019, 20:54 »

M, a Zazzle support person wrote back, saying that I could not log into my account because my browser is not compatible and an update of my browser is needed.

That's likely BS because I was able to log in a month ago. Peter, the first support person had said that I would be paid in the next payment cycle.

It's just a simple last payment. A honest and honorable company will make it simple and easy, would you say?

cathyslife · « **Reply #7 on:** November 03, 2019, 14:05 »

Quote from: Orchidpoet on November 01, 2019, 20:54

M, a Zazzle support person wrote back, saying that I could not log into my account because my browser is not compatible and an update of my browser is needed.

That's likely BS because I was able to log in a month ago. Peter, the first support person had said that I would be paid in the next payment cycle.

It's just a simple last payment. A honest and honorable company will make it simple and easy, would you say?

One of the reasons I quit them was because of the convoluted way they reported sales. These places make it so un-transparent, on purpose. If you made a sale today, you sometimes had to wait a month to see that sale move to the “available” column. Then you had to wait for their next pay cycle, which invariably was another month away. That was all ok when I was making regular sales, but when sales dried up, it was intolerable.

Browser not compatible?

Yeah, that sounds like BS.

Hopefully you will be able to get your money.

Orchidpoet · « **Reply #8 on:** November 04, 2019, 11:08 »

Wow, today, Zazzle support comes up with a new one!

Kellie (of Zazzle Support) said: "Unfortunately, there is no way (bold added) for us to release payment until you upload an updated W8-BEN form, until then, the funds will remain on your account."

First I don't think my W8-BEN is missing because it was updated at the beginning of each year. Second, without W8-BEN, Zazzle can simply keep the withholding tax and pay me the rest.

Would you still say this company is honest and honorable?

cathyslife · « **Reply #9 on:** November 04, 2019, 19:08 »

Quote from: Orchidpoet on November 04, 2019, 11:08

Wow, today, Zazzle support comes up with a new one!

Kellie (of Zazzle Support) said: "Unfortunately, there is no way (bold added) for us to release payment until you upload an updated W8-BEN form, until then, the funds will remain on your account."

First I don't think my W8-BEN is missing because it was updated at the beginning of each year. Second, without W8-BEN, Zazzle can simply keep the withholding tax and pay me the rest.

Would you still say this company is honest and honorable?

No. Sounds like they are trying to rip you off. That’s a shame.

Orchidpoet · « **Reply #10 on:** November 05, 2019, 11:15 »

Another one!!

I received another Zazzle sales email, even though I thought I had deleted my contents, and Peter told me that all my contents were deactivated at least over a month ago!

Orchidpoet · « **Reply #11 on:** November 05, 2019, 11:48 »

This shows you how Zazzle is going in circles and finding every excuse not to make the final payment.

Quote:
If you are happy to pay the current tax rate, all you need to do is request payment at the following link:

https://www.zazzle.com/my/earnings/paymentsettings

You have not been paid as you have not reached the default limit of $50 for an auto payout. Please note there will also be a fee for selected the payment option under the threshold of $50.

I hope this resolves your query, if you have any more questions or concerns, please feel free to reply directly to this email and I will be happy to assist you further.

Kind regards,

Let us know how we did.

Kellie
Customer Support
Zazzle Inc.

Orchidpoet · « **Reply #12 on:** November 05, 2019, 11:49 »

Based on Kellie's email, it proves that Zazzle has no intention to pay me at all.

I feel that I am so hijacked by this company.

Orchidpoet · « **Reply #13 on:** March 09, 2020, 10:34 »

This is an update.

As you know, in September last year, I posted my first message. It has been 7 months, Zazzle has come up with all kind of excuses for not making a final payment and closing my account.

My earning has been reduced from close to $50 to $37.

I was not able to log in last year.

Today I tried again, I was able to log in. But still cannot request a final payment.

A support person Gustavo, said through its chat feature, that I have to request a payment again after 30 days.

Why? Because I re-saved my payment method.

Can you believe that?

Orchidpoet · « **Reply #14 on:** March 09, 2020, 10:47 »

Zazzle, though claiming to be a US company, the support apparently is not.

Gastavo gave me the phone number as 001-408-XXX-XXXX. As you know, North America phone number starts with 1, and not 001.

ShadySue · « **Reply #15 on:** March 09, 2020, 13:22 »

Quote from: Orchidpoet on March 09, 2020, 10:47

Zazzle, though claiming to be a US company, the support apparently is not.

Gastavo gave me the phone number as 001-408-XXX-XXXX. As you know, North America phone number starts with 1, and not 001.

001 is the number for phoning the US from outwith the US.

Orchidpoet · « **Reply #16 on:** March 09, 2020, 19:07 »

Quote from: ShadySue on March 09, 2020, 13:22

Quote from: Orchidpoet on March 09, 2020, 10:47
Zazzle, though claiming to be a US company, the support apparently is not.

Gastavo gave me the phone number as 001-408-XXX-XXXX. As you know, North America phone number starts with 1, and not 001.

001 is the number for phoning the US from outwith the US.

That's what I meant.

This is a dangerous precedent which should not be permitted to happen.

Imagine if GettyImages is to charge you $2 every month if you are not uploading new contents anymore.

Anyway, its main operation is in Redwood, California.

Orchidpoet · « **Reply #17 on:** March 09, 2020, 19:18 »

Later in the day, after getting nowhere with the chat support and front line telephone support, I finally got to talk with a supervisor.

I told him that I was ready to file a complaint with Redwood's Better Business Bureau. Since I requested the final payment and closure of my account as early as September 5, 2019, I have never accepted their updated policy which makes $2 deduction every month on my earnings, and I request to be paid $47, the full amount.

He was willing to listen and promised to help.

Then he was going to pay me, but their website did not permit him, a supervisor, to request a payment for less than $50!

So all these previous talks which asked me to log in to make a request was all BS.

He said he would get back to me.

We'll see.

Orchidpoet · « **Reply #18 on:** March 09, 2020, 19:40 »

Duplicate deleted

k_t_g · « **Reply #19 on:** March 09, 2020, 22:58 »

I always assumed this was a UK company.

None the less, I hope this craziness clears up for you soon. Did you try to report to BBB or Yelp?

iwfrazer · « **Reply #20 on:** April 17, 2020, 15:32 »

They certainly don't want to pay you anything that you are due. I have been trying to leave this lot with what was left of my earnings after their rip off 'non contributing' scam.

They keep rejecting my w8ben form for different reasons. I think I am on my 5th re-write now. It is minor things like the format of my address mainly. Until I submit one to their satisfaction they 'can't ' pay me.....

Will be glad to leave this shower behind.

iwfrazer · « **Reply #21 on:** April 25, 2020, 16:59 »

Guess what they rejected my w8ben yet again..... Seems I don't understand what they call the measily royalties they pay me.

Total farce...

cathyslife · « **Reply #22 on:** April 26, 2020, 06:25 »

They most likely will be dragging their feet on payments, especially now. I closed my account probably a year or more ago, and it took me months to get my final payment.

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Author Topic: What happens to the unpaid money after closing my account? (Read 5159 times)

Orchidpoet

cathyslife

Orchidpoet

Uncle Pete

Orchidpoet

Noedelhap

Orchidpoet

cathyslife

Orchidpoet

cathyslife

Orchidpoet

Orchidpoet

Orchidpoet

Orchidpoet

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ShadySue

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k_t_g

iwfrazer

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