Yesterday I made a couple of questions to Getty ...

Why the downloads that I find on this page
newbielink:http://www.istockphoto.com/user_stats?id=12504814&Offset=-1&DownloadsGraphFileType= [nonactive]
are not present in the monthly summary of my royalty earnings? I have I have a few sales there.


And they said this:

"We have changed to an entirely new royalty system and some of the old stats that you are referring to are being pulling from old systems that are not accurate, and by a mistake, these are still visible and in the process of being taken off the web.
So, anything you saw on the user_stats.php page,or profile page, or Deepmeta in 2017 is irrelevant as a royalty bearing transaction.
Any royalties, stats or graphs you see through DeepMeta, 'Profile' tab or iStock links is not valid as royalty bearing transaction and will not reconcile with your royalty statement.
As of of January 1st, and until further notice, the one and only place where you will see transactions that are accurate and royalty bearing is on the monthly royalty statement."

I think it is absolutely not true, what do you think?

I guess they are accurate in the sense that thats what you will get. I find it hard to believe in its current state even at 15% commission they could the fund the army of forensic accountants needed  to as Trump would say "Find out what the heck is going on"

"the one and only place where you will see transactions that are accurate and royalty bearing is on the monthly royalty statement"

Where does one have access to this?

Had the same problem an EL clearly showing on the old stats page and the first answer was

"As we mentioned in our October 31st newsletter, royalty calculations are no longer occurring on iStock, so we have removed access to royalty data.  Any royalties you may have seen, may be seeing through DeepMeta or legacy iStock links is not valid"

then I got a second email some time later

"Note that Extended Licenses are not reported as Extended Licenses on the new royalty statements as the type of license is not indicated. Only the method of payment (in this case, credit pack), is reported. The $**.**** sale is for the Extended License and one of the $0.**** sales from that day is for the original purchase. In the iStock stats, they combined the sales into one - in the Royalty Statement it is broken up.

Please also note that we have stopped using the iStock system to report royalties since the beginning of January - as we have switched over to the Getty system, it is inaccurate to refer to this data."

So the EL I had was effectively shown as two separate sales records which added up to the mythical EL sale on the old stats page which of course was inaccurate even though data of course came from Getty/iStock and was later proved to be accurate in a round about fashion

Which was one of several straws which broke the camel's back and made me leave, giving up iStock as the sickest of bad jokes.

Quote from: ShadySue on April 12, 2017, 15:33

Quote from: aeonf on April 12, 2017, 15:28

"the one and only place where you will see transactions that are accurate and royalty bearing is on the monthly royalty statement"

Where does one have access to this?

ESP: where have you been?
Check your email inbox, threads on iS's forum and threads here for all the skinny.

My login doesn't work on the ESP site, nor do they answer emails, I am trying the "reset password" trick.

Ouch!

I stopped uploading to them when they announce the commission cut. 
I cannot see that I will ever again.  I do not trust them or the accounting.  The cut was too drastic, I made 1/10th of my monthly income last month. 

I do not think they are being honest about sales -- the whole new system has kind of Enron feel to it. Just not a good feeling about this company ---feel like the lack of transparency is intentional and/or can be too easily manipulated.

Unfortunately I also think that the new reports are not totally accurate. The whole site is messy in all fronts and I doubt that if so many things are going wrong the account department is in pristine condition.

I hope they get more transparent and fix bugs quickly because you can screw in many technical aspects and people might still carry on if sales are there, but if the licensing reporting is not properly managed, accurate and clear as glaciar water contributor-Getty relations will go sour quickly (even more than now if this is still possible....    )

Some people could get their DM2 stats up till Tuesday, but Franky was told to disable it from fetching new sales stats, and a message to that effect went into DM2 yesterday. At the same time, they disabled the old stats chart, which had been working until yesterday morning.*
It certainly looks like they're hiding something. How could these apps be pulling inaccurate credit sales.
Malice ... total incompetence ... how is it divided up?

*Update: it's working again, that might have been a blip my end, or a temporary blip at their end.

They did promise a "new kind of trust" - the kind where you don't trust them at all.

So funny but scary true too