My account jumped about $6 and I now have no 0% sales (I had 3), so maybe this one has been fixed.

Quote from: ShadySue on January 19, 2011, 11:48
My account jumped about $6 and I now have no 0% sales (I had 3), so maybe this one has been fixed.

Its still a problem for me.

I've put a support ticket in and its with their development team now.

I hope they fix it soon. I'm a big fan of istock. It feels good to submit there because your photos are at the go to site in the industry, but thats rapidly changing when I can't see my balance increasing with each download.

Quote from: robggs on January 20, 2011, 11:14
I've put a support ticket in and its with their development team now.

I wish I could say your support ticket is in good hands, but then I would be lying.

Quote from: robggs on January 20, 2011, 11:14
I hope they fix it soon. I'm a big fan of istock. It feels good to submit there because your photos are at the go to site in the industry

What are you smoking?

I was expecting this reaction. I'm not saying that istock is the best site anymore, or that it ever was, but it was up there a year ago before many of these changes were introduced.

They are fixing this: http://www.istockphoto.com/forum_messages.php?threadid=294962&page=1

Quote from: robggs on January 27, 2011, 20:23
They are fixing this: http://www.istockphoto.com/forum_messages.php?threadid=294962&page=1

so, in other words -- "they are working on it"  just like everything else. 

Still $0 royalties on all of my downloads in the last month. Anyone with the same experience?

Quote from: robggs on February 12, 2011, 15:41
Still $0 royalties on all of my downloads in the last month. Anyone with the same experience?

WOW! 

That is just ridicuolous. How can anyone trust that site or iStock's accounting? Even if/when they correct it, how are you even going to know the new amounts are correct?

Quote from: lisafx on January 18, 2011, 22:08

Quote from: lightscribe on January 18, 2011, 21:23
I can't even find where to look to see a list of individual sales broken down....please help! The normal stats bar graph doesn't show this info?  how do I know if I had a 0.00 sale?

Sean Locke has come up with a script you can install in firefox, through the greasemonkey add on, that gives you an extra column to see this info.  It's an incredibly useful tool.  

He was kind enough to post a link in another thread.  Here it is: http://www.istockphoto.com/forum_messages.php?threadid=258262&page=1

Thanks for the link, Lisa!  Now if I can just get Greasemonkey to work properly and install it.

Update: Sweet!  Got it to work.  I was having the same problems as Joann.  http://www.istockphoto.com/forum_messages.php?threadid=297012&page=2

Quote from: robggs on February 12, 2011, 15:41
Still $0 royalties on all of my downloads in the last month. Anyone with the same experience?

No, but a bunch of us have problems with unpaid subscription sales (going back 2 to 3 weeks). We've been "nagging" in the help forum thread about getting a commitment on when we'll get paid (even if it's an interim step and they haven't yet fixed the bug). I suggest that you submit a report to customer relations if you haven't, post in the forum asking for a date by which you're going to get paid.

The ASA says that iStock will "endeavor" upon written request to pay for content sold by the 15th of the following month. When they were dragging their feet over paying for the EL bonuses they withheld, I put into my 2nd CR ticket (they closed the first one pointing to the forum thread that said "we're working on it") that this was my written request for payment no later than the 15th of the following month. I did get the money, although it may have been a complete coincidence. Can't hurt to put your request in writing, however unnecessary that should be

Don't let them fob you off with "known bug". They need to pay contributors even if they can't fix the bugs. Yes it's work to do that sort of thing manually, but those are the consequences of having a bunch of the site totally screwed up.

Quote from: robggs on February 12, 2011, 15:41
Still $0 royalties on all of my downloads in the last month. Anyone with the same experience?

What did Support say?

I've submitted two tickets over the last month - both responses were along the lines of "were working on it". I've not hit them with the spiel about endeavouring to pay me by the 15th of the following month - I will today (thanks Jsnover). I'm also waiting on unpaid subscription sales from December. I can see that I've had quite a few green sales in December but still no green on the royalties chart for that month.

I've checked the istock "help" forum this morning and a contributors are starting to report royalties where there were $0 royalties before.