I got an updated payment this morning. Not sure if it is still from November or December earnings (my initial payment seemed correct for November).

Mine does not.  I have had two updates, I think, and there still is utter confusion.

Yeah, something still seems a bit off. I see a suspicious amount of repeat purchases in the two payouts I have gotten. They are popular files on other sites, but it seems odd since I never got repeat purchases from ThinkStock before...

From my analysis of the repeated sales blunder data from December, I'd say the current balance likely reflects my November sales.  Now I only have to wait for December and January...

Quote from: disorderly on February 02, 2011, 17:52
From my analysis of the repeated sales blunder data from December, I'd say the current balance likely reflects my November sales.  Now I only have to wait for December and January...

WAIT.. they STILL don´t know... LOL

Hello Luis,

This should be it for November subscription sales. I say 'should' as the development team is making sure now that they were entered correctly.

November single image if any and December earnings will follow over the next few days.

Please let us know if you require further assistance.

Regards,

Darek

iStockphoto Team

Which of these words seems inappropriate:

Professional?
or
Organization?

"Checking to see if sales were entered correctly!!!!" If we didn't keep bitching would we have gotten the second payment? No we wouldn't have! We need to keep a very close eye on these guys and if anything happens like the repetition thing again we need to take our own screen shots of the sales before they delete them.  They can no longer be trusted to pay us correctly.

I must be checking my numbers in the wrong place?
I'm using the old StockXpert site.  The numbers are confusing but I get even more confused when I read about "single image sales."  Where are other contributors seeing that?  Should I be checking my royalties at iStock?

Also, noticing that the StockXpert now seems to be offering day-to-day statistics?  By selecting February, I can see different numbers for both February 1 and for February 2?

Anyone else notice that?

Quote from: lightscribe on February 02, 2011, 18:14
"Checking to see if sales were entered correctly!!!!" If we didn't keep bitching would we have gotten the second payment? No we wouldn't have! We need to keep a very close eye on these guys and if anything happens like the repetition thing again we need to take our own screen shots of the sales before they delete them.  They can no longer be trusted to pay us correctly.

I've been thinking the same thing...wishing I had made a screen shot so I could make sure everything was right.  It looks like everything is okay from what I remember.

Quote from: WarrenPrice on February 02, 2011, 19:12
I must be checking my numbers in the wrong place?
I'm using the old StockXpert site.  The numbers are confusing but I get even more confused when I read about "single image sales."  Where are other contributors seeing that?  Should I be checking my royalties at iStock?

Also, noticing that the StockXpert now seems to be offering day-to-day statistics?  By selecting February, I can see different numbers for both February 1 and for February 2?

Anyone else notice that?

You're looking in the right place on StockXpert.     They posted a small batch yesterday, and today a much larger batch was posted, so that's why you're seeing two dates.  PPDs were posted a few days ago, but they have since disappeared again.     

Quote from: Karimala on February 02, 2011, 19:43
I've been thinking the same thing...wishing I had made a screen shot so I could make sure everything was right.  It looks like everything is okay from what I remember.

It seems November sales are now correct indeed.
But I am taking screenshots / pdf prints of everything they post now: it's a long way to December and especially January reports, still lots of fun possible.

Quote from: Karimala on February 02, 2011, 19:46

Quote from: WarrenPrice on February 02, 2011, 19:12
I must be checking my numbers in the wrong place?
I'm using the old StockXpert site.  The numbers are confusing but I get even more confused when I read about "single image sales."  Where are other contributors seeing that?  Should I be checking my royalties at iStock?

Also, noticing that the StockXpert now seems to be offering day-to-day statistics?  By selecting February, I can see different numbers for both February 1 and for February 2?

Anyone else notice that?

You're looking in the right place on StockXpert.     They posted a small batch yesterday, and today a much larger batch was posted, so that's why you're seeing two dates.  PPDs were posted a few days ago, but they have since disappeared again.     

Thanks, Karimala.  That creates some sense of satisfaction but not happiness.  I had expected a little more.
Also, I did not realize that we could have PPD sales at Thinkstock???

If you look more closely at the individual images, they've still screwed it up. At least on my image report, it appears that the images that were downloaded in November carried the equivalent of 30 credits each on the reports page. That is, I simply subtract my totals from today from my last report (in November for October sales) and, presto, I have about the same number of images that show 30 downloads and about $7.50 for each download. Pretty good stuff but these results do not carry through to the account summary for actual sales...

PPD sales are back.  Now let's see if they take them away again like they did last week.   

Quote from: WarrenPrice on February 02, 2011, 20:10

Quote from: Karimala on February 02, 2011, 19:46

Quote from: WarrenPrice on February 02, 2011, 19:12
I must be checking my numbers in the wrong place?
I'm using the old StockXpert site.  The numbers are confusing but I get even more confused when I read about "single image sales."  Where are other contributors seeing that?  Should I be checking my royalties at iStock?

Also, noticing that the StockXpert now seems to be offering day-to-day statistics?  By selecting February, I can see different numbers for both February 1 and for February 2?

Anyone else notice that?

You're looking in the right place on StockXpert.     They posted a small batch yesterday, and today a much larger batch was posted, so that's why you're seeing two dates.  PPDs were posted a few days ago, but they have since disappeared again.     

Thanks, Karimala.  That creates some sense of satisfaction but not happiness.  I had expected a little more.
Also, I did not realize that we could have PPD sales at Thinkstock???

Sure can!  They pay out at $6.60.

Another posting.  Mine seems to get smaller 'n smaller

Don´t understand and never will.. You don´t they tell what is Nov, what is Dec? Ok the last one must be December but why no telling?? jeez  istockphoto, getty, partners, whatever..

how can we get 100 sales then 20 then 100 then 30 then 110... they are really just .... around!

Luis,

What you see under February 4, 2011 are your December earnings. Everything is now up to date. December 2010 and January 2011 sections will remain at 0.

Thank you.

Darek

iStockphoto Team

they don´t even know how to express/write

Their communication is not the best possible, but I guess they got it right this time. This is what I understand:

November sales: reported as February 1st + February 2nd

December sales: reported as February 4th

January sales: not reported yet

and December and January sections will remain at 0 because they will report January sales (hopefully) in February

Quote from: microstockphoto.co.uk on February 04, 2011, 18:20
Their communication is not the best possible, but I guess they got it right this time. This is what I understand:

November sales: reported as February 1st + February 2nd

December sales: reported as February 4th

January sales: not reported yet

and December and January sections will remain at 0 because they will report January sales (hopefully) in February

the problem is that without contacting them we never know and maybe the sales from Feb 2nd wouldn´t have entered..

Quote from: luissantos84 on February 04, 2011, 17:01
Luis,

What you see under February 4, 2011 are your December earnings. Everything is now up to date. December 2010 and January 2011 sections will remain at 0.

Thank you.

Darek

iStockphoto Team

they don´t even know how to express/write

No it does not appear that everything is up to date!.....only subscription sales have been posted for me..Pay per download has not been posted yet...I can't imagine I didn't even have one pay per download since november!  Stll waiting for all my sales from November to show up.  Are other people seeing Pay-per-download earnings yet?

I guess they were posted, this month havent got any

I seem to remember something about posting results by the 15th?
Maybe the bug was fixed and they will get back on schedule.  We'll know soon... or in a few days.

Quote from: lightscribe on February 04, 2011, 22:38
Are other people seeing Pay-per-download earnings yet?

Yes.  Mine were posted on Feb. 3.

Quote from: luissantos84 on February 04, 2011, 18:39
the problem is that without contacting them we never know and maybe the sales from Feb 2nd wouldn´t have entered..

Just in case, I suppose it would be a good idea to remind them that we expect January sales reported in a timely manner...