My first uninterrupted, one time, straight through upload to Bigstock in a year's time.


Will be a pleasure uploading to Bigstock again!

Me too!!!

Great to hear it guys! If anything does come up, please feel free to reach out at [email protected] or send me a message.

Cheers,
- Boris

Now the regular uploader isn't working.

I had been using FTP, then switched to the regular uploader because of issues. Tried it this morning, uploaded the files, then nothing showed up. Tried it three times. Finally went back to FTP (before checking this thread) and it worked. So I guess it's back to FTP.

Hi robhainer,

We're aware of the web uploader issues - we're moving that to a new server also for better performance and working out the kinks right now. Thanks for patience, things should be back to normal shortly.

- Boris

Hi all,

I should have provided an update on Friday - web uploader issues have been resolved and things should be pretty snappy. Please let me or [email protected] know if you experience any issues. Happy Monday everyone!

- Boris
Product Owner, Bigstock

Hi,

yesterday i thought I'll give Bigstock another chance, after having stopped uploading because of various problems with the upload system in the past.

So the files uploaded via FTP without a problem, but they don't show up on the site.
Even one day later they are still not showing and when taking a look at the FTP protocol, it states that my last ftp upload was in January.

Is this a common problem? What can i do?

Also thought about using the on site upload, but it seems very old fashioned, since one needs to select each file separately !

Am i doing something wrong?

Quote from: Dantheman on September 28, 2012, 08:18
Hi,

yesterday i thought I'll give Bigstock another chance, after having stopped uploading because of various problems with the upload system in the past.

So the files uploaded via FTP without a problem, but they don't show up on the site.
Even one day later they are still not showing and when taking a look at the FTP protocol, it states that my last ftp upload was in January.

Is this a common problem? What can i do?

Also thought about using the on site upload, but it seems very old fashioned, since one needs to select each file separately !

Am i doing something wrong?

That is strange Dan. I uploaded 2 days ago without a problem. I switched from FileZilla to FTPRush. Maybe give it a try, it is also free.

Try an FTP Program called Cyberduck

http://cyberduck.ch/

Its free and supports clouds and other offsite storage as well.  MUCH better than Filezilla.

The problem isn't the ftp software. The software is uploading the files to their site, which is all it is supposed to do. Their processing breaks every couple of days and you have to ask to get files pushed through. It is broken again now.

Ok, now 2 days later the files are suddenly showing up.

So it wasn't the ftp software.

Can't understand how a site like Bigstock cannot manage to get the upload part of the site right.

From a developer.

FTP is one part, this is a file to folder action nothing more.

Once the files are on the server at the other end, they sit in a folder, nothing more.  A script will need to run to pull all EXIF data out to store into a dbase, as it does this it will either move the file or store its location in the dbase.

When you click the front end, the front end reads the dbase, looks for file data, and then loads it into the web site.

This is two specific and different actions, FTP your files, then migrate the files into the dbase.  If there are shitloads of files in queue, then the script to migrate into the dbase might take a while to get to you.

the migration script would likely run on a CRON causing it to be triggered probably every hour.

Hi Drexxle,

That's pretty much how we do things - great insight. Currently some files cause the script difficulties and then create a backlog for everyone else. We've moved the process to faster hardware and now we're working on a solution to have the script auto-recover and handle more "difficult" situations fluidly.

Thanks everyone for your patience.
- Boris

Quote from: Drexxle on September 28, 2012, 15:17
From a developer.

FTP is one part, this is a file to folder action nothing more.

Once the files are on the server at the other end, they sit in a folder, nothing more.  A script will need to run to pull all EXIF data out to store into a dbase, as it does this it will either move the file or store its location in the dbase.

When you click the front end, the front end reads the dbase, looks for file data, and then loads it into the web site.

This is two specific and different actions, FTP your files, then migrate the files into the dbase.  If there are shitloads of files in queue, then the script to migrate into the dbase might take a while to get to you.

the migration script would likely run on a CRON causing it to be triggered probably every hour.

Thanks for the info!
Very interesting!

I uploaded by ftp yesterday. After a few hours they still hadn't shown up to be processed. This afternoon they are there.