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Question about customer download

Started by shotupdave, June 24, 2013, 06:00

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shotupdave

I just tried to do a test purchase to see if the photos would be properly re sized. I got thru the PayPal process and read the email that was sent to my test account. Except the email did not have any instructions on how to get the images? Where are those instructions located?

Leo Blanchette

That is odd - email should have a thingy that points back to your customer area. None there?

shotupdave

#2
I found it, thanks but one of the images did not process properly, thanks

Now I have to figure out why

this is what came up with the processed image


Leo Blanchette

Did you do all the preliminary setup stuff of memory increases and upping script time?

Only in the last few days have I seen these sorts of images being posted.

I've seen that also in my uploads to agencies - it often happens when there is some sort of error or image corruption...try re-uploading? Does it open in photoshop without issues?

shotupdave

I thought I did would that be under the resources are of the php.ini? is so this is what is in there now.

;;;;;;;;;;;;;;;;;;;
; Resource Limits ;
;;;;;;;;;;;;;;;;;;;

; Maximum execution time of each script, in seconds
; http://php.net/max-execution-time
; Note: This directive is hardcoded to 0 for the CLI SAPI
max_execution_time = 30

; Maximum amount of time each script may spend parsing request data. It's a good
; idea to limit this time on productions servers in order to eliminate unexpectedly
; long running scripts.
; Note: This directive is hardcoded to -1 for the CLI SAPI
; Default Value: -1 (Unlimited)
; Development Value: 60 (60 seconds)
; Production Value: 60 (60 seconds)
; http://php.net/max-input-time
max_input_time = 60

; Maximum input variable nesting level
; http://php.net/max-input-nesting-level
;max_input_nesting_level = 64

; Maximum amount of memory a script may consume (128MB)
; http://php.net/memory-limit
memory_limit = 128M

Leo Blanchette

Those should be sufficient. Although you could probably up the time to 3 minutes (for the network scanning function)

Double check the file is not corrupted - I can't see how anything could be going wrong

shotupdave

what folder are the uploaded images found in

Leo Blanchette

Sorry - just delete that image you did and check the file on your local machine - then re-upload. It seems like the usual image corruption issue you can find just about anywhere accidentally.

shotupdave

can I directly upload to the directory where they file is located or does the image processing make changes to the file?