I don't see an impact on the total sales and I definitely get more than 2% of sales during US office hours.
It must be a counter issue.

Sales for me are down sharply over the last week - a drop of about 40% compared to most other weeks in 2016.  Most of the drop appears to be due to the lack of US sales.  Things were going really well at Fotolia, and it's disappointing to experience such a large and sudden downwards shift in sales.  Worrying that US sales have almost disappeared, which appears to be some sort of policy or search shift.

After dragging along for a couple of weeks, over the past few days I've experienced a large increase in sales and, according to the statistics graph, this corresponds to a significant spike in US sales.  Maybe the problem has been fixed

Quote from: w7lwi on April 26, 2016, 02:39
After dragging along for a couple of weeks, over the past few days I've experienced a large increase in sales and, according to the statistics graph, this corresponds to a significant spike in US sales.  Maybe the problem has been fixed

Are you based in the US, or overseas?

Quote from: w7lwi on April 26, 2016, 02:39
Maybe the problem has been fixed

No, the problem is still there.

I've just looked at my graphs and they look perfectly normal.  I'm based in Europe.

Quote from: Zero Talent on April 26, 2016, 03:06

Quote from: w7lwi on April 26, 2016, 02:39
Maybe the problem has been fixed

No, the problem is still there.

Yeah, that's how mine looked. I know from speaking to others (don't post here) that there is a problem. Your graph (and others) goes someway to confirm this.

There is definitely something strange going on. My US sales started declining on the 17th.

US sales makes up a small percentage of my overall sales, so it hasn't affected me much.

The strange thing is that I've been able to climb the weekly ranks by quite a bit, despite having a decline of about 10% in downloads compared to last week. This leads me to believe that other contributors are being affected more than I am.

Quote from: Minsc on April 26, 2016, 08:59
There is definitely something strange going on. My US sales started declining on the 17th.

US sales makes up a small percentage of my overall sales, so it hasn't affected me much.

The strange thing is that I've been able to climb the weekly ranks by quite a bit, despite having a decline of about 10% in downloads compared to last week. This leads me to believe that other contributors are being affected more than I am.

Funny, the 17th was when I first started experiencing the problems. I think we are seeing a bit of a pattern forming. It would be nice if Matt could explain what maybe going on. My weekly rank has dipped but not by the same % of drop in income/US sales. As you say, it would suggest this is something happening others otherwise we would drop down the ranking like a stone.

Is dpc still active or did they close it down?

If they closed it and most us sales came from it, it would explain the drop.

Are you all opted into dpc?

Quote from: cobalt on April 26, 2016, 10:44
Is dpc still active or did they close it down?

If they closed it and most us sales came from it, it would explain the drop.

Are you all opted into dpc?

Good catch. This must be it:

https://www.dollarphotoclub.com/Info/FAQ

After two years of business, Dollar Photo Club terminated its service on April 18th, 2016 and offered its members to transition to Adobe Stock on a voluntary basis,...







Sent from my SM-N910T using Tapatalk

Quote from: cobalt on April 26, 2016, 10:44
Is dpc still active or did they close it down?

If they closed it and most us sales came from it, it would explain the drop.

Are you all opted into dpc?

Yes. well spotted!!!

I don't know why the support team didn't pick up on this when I queried it last week. I guess it will take time for people using that scheme to set up on Adobe Stock or go elsewhere. I'm seeing an improvement this week. It may also explain why there was a sudden increase in sales just before it closed.

I heard it as a suggestion from someone else, not my idea

Quote from: cobalt on April 26, 2016, 12:45
I heard it as a suggestion from someone else, not my idea

The main thing is it seems to explain what was happening, which is the main thing! FT are generally very consistent, no sudden drops or massive increases so it was unusual to see one. It will probably take a little time for people to migrate over to a new service / contract.

Quote from: hatman12 on April 26, 2016, 02:52

Quote from: w7lwi on April 26, 2016, 02:39
After dragging along for a couple of weeks, over the past few days I've experienced a large increase in sales and, according to the statistics graph, this corresponds to a significant spike in US sales.  Maybe the problem has been fixed

Are you based in the US, or overseas?

U.S.   

A slug of downloads this morning, but none show on the graph.  Is there a delay between sales and when they show up on the stats graph?  If so, any idea how long?

Quote from: cobalt on April 26, 2016, 10:44
Is dpc still active or did they close it down?

If they closed it and most us sales came from it, it would explain the drop.

Are you all opted into dpc?

Yes, well spotted Jasmin - the closing of DPC must explain the sudden change.  Good - I've been concerned that there had been some mega policy or search shift.  Hopefully the DPC customers will make their way over to Adobe and things will return to normal.

My sales today jumped back up into their normal daily range, so that's a big relief.

The big surprise is how much in sales and income was being generated by DPC!

I saw huge sales after the Adobe takeover that continued through the end of last year.  Now, they have fallen dramatically.   My thoughts on why...

What I know they did was launch a major ad campaign that boosted the heck out of our sales but probably cost them a pretty penny and after the fourth quarter was probably discontinued.  Now they will probably go a couple quarters and see how the advertising did.  Of course we will suffer while they tabulate and figure out the next steps.

I posted on another thread but maybe this is why I've had no sales since April 20. I have a very small port but usually have downloads almost every day. I really hope things get back to normal.

Quote from: Zalee on May 04, 2016, 05:18
I posted on another thread but maybe this is why I've had no sales since April 20. I have a very small port but usually have downloads almost every day. I really hope things get back to normal.

Sales at Fotolia are very uneven, i tend to think it is also connected to the way they report it (maybe some of Adobe sales are reported in bulk? ), so nothing to worry about, i guess. If you go to your sales statistics and look at weekly reports over the time you will probably see high spikes and deep drops from week to week

Quote from: Lana on May 04, 2016, 11:45

Sales at Fotolia are very uneven, i tend to think it is also connected to the way they report it (maybe some of Adobe sales are reported in bulk? ), so nothing to worry about, i guess. If you go to your sales statistics and look at weekly reports over the time you will probably see high spikes and deep drops from week to week
[/quote]

Thanks Lana, I guess I shouldn't panic and just wait and see what happens. Maybe this is going to be a regular occurrence.

Yes, I have had not a single sale this month and yet I was getting sales all through Aril here and there. 

I also noticed a decline in credit sales on FT, it used to be about 20% of all my downloads, sometimes more, last couple of months it has gone down to about 1 credit sale per 10 downloads.

Quote from: Lana on May 06, 2016, 10:22
I also noticed a decline in credit sales on FT, it used to be about 20% of all my downloads, sometimes more, last couple of months it has gone down to about 1 credit sale per 10 downloads.

I haven't noticed any reduction in Credit Sales as such, had a good % this morning etc. What I would say is the volume of sales that weren't via credits but are valued between $1.65 & $3.3 have increased. Sales etc are still very good at FT, even after the DPC dip, which should only be short lived as buyers sort themselves out. So while there maybe a slight drop in Vol sales per day after the closure of DPC the larger sales are starting to make up for it.

Edit. Just to be clear, this thread originally related to the specific issue of US sales dropping to near zero. As we now know it seems that it was due to the DPC closing it's doors. Sales with FT as a whole continue to perform well overall (from my experience, ymmv).

Hello everybody,

Just registered to share my experiences:( Having the same issue.  Hope it isnt some sort of market split based on your location. Even if it is, there is nothing we can do just hope it will get better eventually.

Have a great day everyone,

Quote from: nd3000 on May 17, 2016, 18:28
Hello everybody,

Just registered to share my experiences:( Having the same issue.  Hope it isnt some sort of market split based on your location. Even if it is, there is nothing we can do just hope it will get better eventually.

Have a great day everyone,

Despite Adobe's effort to reroute buyers to Adobe Stock, sales hasn't recovered completely. Based on my own stats, US sales have only recovered about 25% of what it used to be since the closure of DPC. The rest of the buyers seems to have gone elsewhere.

Luckily US sales make up only about 10% of my overall sales.