My earnings total is still showing April's amount plus May's two days' worth.  Anyone else?  I sent them a message and am expecting a timely reply   

Same here.

Quote from: Gel-O Shooter on May 02, 2016, 20:26
....  I sent them a message and am expecting a timely reply 

Kidding right?

Quote from: PhotoBomb on May 02, 2016, 21:14


Kidding right?

Hence the eye-roll emoticon. 

Its two days late can't you find something a little more significant to stress about?

It's a minor issue and easily worked around, but it's indicative of constant and growing bugs there over the last few months.

And since it happens most months and is fixed at random times, it suggests that the fix is manual, which at a tech company would be inexcusable. It's two lines of code. Fix it

It usually takes at least a day to roll over. So it's gone one more day........ More odd is the complete absence of sales many are reporting in the last week, including myself. Something seems weird with the reporting.

I agree that operationally it's not that big a deal, but they are running programs on a computer. Not knowing what day it is when the code is a simple true/false statement like:
return dateToday.getDayOfMonth() == 1;
is odd to me.

The fact that it happens at random times is completely mind boggling. If something that simple isn't running correctly and hasn't for many months, then missing sales is not surprising.

Running buggy software with no apparent expertise in house to fix it is troubling.

Quote from: dbvirago on May 03, 2016, 02:54
I agree that operationally it's not that big a deal, but they are running programs on a computer. Not knowing what day it is when the code is a simple true/false statement like:
return dateToday.getDayOfMonth() == 1;
is odd to me.

The fact that it happens at random times is completely mind boggling. If something that simple isn't running correctly and hasn't for many months, then missing sales is not surprising.

Running buggy software with no apparent expertise in house to fix it is troubling.

What you don't know is Shutterstock is written in COBOL. They're still busy trying to patch for Y2K. But I kid.

Same here too.

There is another post going saying that the paypal addresses have been deleted from the account settings.  I went and added mine back in yesterday and my total has gone down so it looks like I've been paid.  Check and see if yours is still there.  I guess if there is no address it won't have been sent.
http://www.microstockgroup.com/general-stock-discussion/payment-earning-email-address-changed/?topicseen

My Paypal address seems to  be  present and correct and my account balance, unchanged since late last week, is above the set threshold, . No payout so far.

Quote from: JoeClemson on May 03, 2016, 09:42
My Paypal address seems to  be  present and correct and my account balance, unchanged since late last week, is above the set threshold, . No payout so far.

Yep, same here.

My balance has just gone down to zero, ten minutes after posting that it hadn't changed!

Looks like its the end of the world....they don't pay out till the 15th I believe.......

Corrected

SS reporting seems back to normal

Quote from: fotografer on May 03, 2016, 08:34
There is another post going saying that the paypal addresses have been deleted from the account settings.  I went and added mine back in yesterday and my total has gone down so it looks like I've been paid.  Check and see if yours is still there.  I guess if there is no address it won't have been sent.
http://www.microstockgroup.com/general-stock-discussion/payment-earning-email-address-changed/?topicseen

Check that thread above. I got an email from SS saying that my paypal address has always been blank, that if it is blank, they just use my email address listed right above that as the paypal address. See the full quote from them in the link above.

And here is the final answer from SS:

http://forums.submit.shutterstock.com/topic/88429-my-paypal-payment-address-disappeared-from-my-account-settings/?p=1544845

i guess thats why it takes ages to get a reply, because of impatient people emailing over trivial stuff

Quote from: Microstockphoto on May 04, 2016, 19:43
i guess thats why it takes ages to get a reply, because of impatient people emailing over trivial stuff

Totally agree. I've been it this stock stuff for two years and not once did I email any of the agency.

Quote from: Dumc on May 04, 2016, 19:52

Quote from: Microstockphoto on May 04, 2016, 19:43
i guess thats why it takes ages to get a reply, because of impatient people emailing over trivial stuff

Totally agree. I've been it this stock stuff for two years and not once did I email any of the agency.

I've been at this stock stuff for 12 years, and when something that has happened correctly every payday for me all of a sudden doesn't happen, you'd better believe I am going to email support. You might think money is trivial, but I need it to pay bills. When all else fails, belittle someone. 

this is about the earnings not updating at the start of the new month, that always takes a while, it is not about not getting paid, so yes, trivial stuff

Quote from: Microstockphoto on May 04, 2016, 20:00
this is about the earnings not updating at the start of the new month, that always takes a while, it is not about not getting paid, so yes, trivial stuff

It has NEVER not updated for me on the first of the month, so no, still not trivial stuff, for me anyway. Yours and dumbc's comments came right after my post having to do with SS's answer to my post on their forum, so i assumed you two were talking abouto me. If you weren't, you should quote who you are belittling so everyone knows. 

i was replying to the OP, not responding to off topic comments