I'm usually paid by the 7th of the month but still haven't received my February payment.

Just curious to know if anyone else is experiencing the same situation?

I've received mine 4 days ago. On the 8th of March.

Thanks Dumc, I'll contact Shutterstock and see what is going on.

Yeah, got mine on the 8th too. Via Paypal if that makes any difference.

Mine came on the 8th as well.

"Unfortunately a data transfer error occurred this month that prevented your February earnings from being reset and calculated for payouts. We apologize for this error and are taking the necessary steps to correct this information and prevent it from occurring in the future.

However, this means that we will not be able to reset your earnings from the month of February and they will roll into your earnings for March. You will receive your February and March earnings together in the next payment cycle, by April 15th.

We apologize for any inconvenience this error has caused and for the delay in receiving your earnings from last month. We thank you for your patience and continued participation in our marketplace."

Quote from: JetCityImage on March 13, 2018, 11:03
"Unfortunately a data transfer error occurred this month that prevented your February earnings from being reset and calculated for payouts. We apologize for this error and are taking the necessary steps to correct this information and prevent it from occurring in the future.

However, this means that we will not be able to reset your earnings from the month of February and they will roll into your earnings for March. You will receive your February and March earnings together in the next payment cycle, by April 15th.

We apologize for any inconvenience this error has caused and for the delay in receiving your earnings from last month. We thank you for your patience and continued participation in our marketplace."

Is this the text of email Shutterstock sent to you? If so, doesn't this violate the terms of service with respect to timing of payments? Section 9b says, in part:
"Royalty payments and accompanying statements will be issued monthly, on or about the 15th day of each month, for the previous month's downloads. "

There is nothing to stop them from making a manual payment - and if they do it in the next couple of days, they're still on time. If I were you, I'd push back and ask them to make a payment now for this month. They need to pay you what you were owed.

I didn't receive February payment either.  And I'm traveling using a mobile device and can't access the link to contact support.  Is there a phone number?

Quote from: littleny on March 13, 2018, 14:02
I didn't receive February payment either.  And I'm traveling using a mobile device and can't access the link to contact support.  Is there a phone number?

Not sure if these are for contributors or just customers, but 1-866-663-3954 (I think that's toll-free) and 1-646-419-4452 (regular number)

Thx JoAnne

I always get my payment by the 8th, but as of today (Mar. 13) I have not. Thanks Jo Ann, for quoting that e-mail. I did not get it. I'll go see if I can rattle their cage if I don't get it by the 15th.

Quote from: Jo Ann Snover on March 13, 2018, 13:54

Quote from: JetCityImage on March 13, 2018, 11:03
"Unfortunately a data transfer error occurred this month that prevented your February earnings from being reset and calculated for payouts. We apologize for this error and are taking the necessary steps to correct this information and prevent it from occurring in the future.

However, this means that we will not be able to reset your earnings from the month of February and they will roll into your earnings for March. You will receive your February and March earnings together in the next payment cycle, by April 15th.

We apologize for any inconvenience this error has caused and for the delay in receiving your earnings from last month. We thank you for your patience and continued participation in our marketplace."

Is this the text of email Shutterstock sent to you? If so, doesn't this violate the terms of service with respect to timing of payments? Section 9b says, in part:
"Royalty payments and accompanying statements will be issued monthly, on or about the 15th day of each month, for the previous month's downloads. "

There is nothing to stop them from making a manual payment - and if they do it in the next couple of days, they're still on time. If I were you, I'd push back and ask them to make a payment now for this month. They need to pay you what you were owed.

SS do mass payment which have a time period on every month. Mass payment saves additional fees so if they try to do payment manually then I think additional fees with be cut from sender and receiver both.

Quote from: Artist on March 14, 2018, 04:47

Quote from: Jo Ann Snover on March 13, 2018, 13:54

Quote from: JetCityImage on March 13, 2018, 11:03
"Unfortunately a data transfer error occurred this month that prevented your February earnings from being reset and calculated for payouts. We apologize for this error and are taking the necessary steps to correct this information and prevent it from occurring in the future.

However, this means that we will not be able to reset your earnings from the month of February and they will roll into your earnings for March. You will receive your February and March earnings together in the next payment cycle, by April 15th.

We apologize for any inconvenience this error has caused and for the delay in receiving your earnings from last month. We thank you for your patience and continued participation in our marketplace."

Is this the text of email Shutterstock sent to you? If so, doesn't this violate the terms of service with respect to timing of payments? Section 9b says, in part:
"Royalty payments and accompanying statements will be issued monthly, on or about the 15th day of each month, for the previous month's downloads. "

There is nothing to stop them from making a manual payment - and if they do it in the next couple of days, they're still on time. If I were you, I'd push back and ask them to make a payment now for this month. They need to pay you what you were owed.

SS do mass payment which have a time period on every month. Mass payment saves additional fees so if they try to do payment manually then I think additional fees with be cut from sender and receiver both.

In theory SS should bear the cost as its their mistake in practice though they probably won't

Quote from: Artist on March 14, 2018, 04:47
...SS do mass payment which have a time period on every month. Mass payment saves additional fees so if they try to do payment manually then I think additional fees with be cut from sender and receiver both.

There is nothing to stop SS from doing a manual payment and covering any PayPal fees they incur as a result of their mistake. They have made manual payments in the past - without any fees - so I know it can be done if they choose to do it.

It's pretty clear that if they can get away with "wait until next month", they will. I just thought it was worth asking them to do the right thing and pay on time. They might blow their obligations off anyway, but there's no cost to asking.

Quote from: Jo Ann Snover on March 14, 2018, 14:48

Quote from: Artist on March 14, 2018, 04:47
...SS do mass payment which have a time period on every month. Mass payment saves additional fees so if they try to do payment manually then I think additional fees with be cut from sender and receiver both.

There is nothing to stop SS from doing a manual payment and covering any PayPal fees they incur as a result of their mistake. They have made manual payments in the past - without any fees - so I know it can be done if they choose to do it.

It's pretty clear that if they can get away with "wait until next month", they will. I just thought it was worth asking them to do the right thing and pay on time. They might blow their obligations off anyway, but there's no cost to asking.

I agree no harm in asking I just wouldn't hold up much hope