No refunds here, just very minimal sales, except for one 'big' credit pack sale.

on istock i have only 50% of my portfolio (about 2700 images and 400 videos),
but i'm around 400/600$ every month (little over 600 on august)...not so bad...

Apparently there were two categories of mistakes made in reporting of Canva sales. The corrections show up as refunds - one person had 500 refunds and another 650...

1. reporting Australian $ sales as US $ amounts

2. Reporting sales at double the actual value

Getty also apparently apologizes for any inconvenience this may have caused.

Tossers!

Saw on esp.gettyimages.com just now. Copied and pasted below.

---------------


Update to contributors on spike in returns on August statements.
just now
There were a number of licenses from one of our distribution partners, Canva, that were refunded on the August 2019 royalty statements and then re-reported at a corrected amount. There were two reasons for this:

1. Some Canva licenses of Essentials images were reported using the incorrect currency (USD instead of AUD). These were initially reported on the June 2019 statement, and corrected on the August 2019 statement.

2. Throughout 2018 to July 2019, a number of other Canva licenses were reported incorrectly to us at double the actual revenue. This resulted in an over-payment of royalties to contributors. These were corrected on the August 2019 statement.

In both examples, contributors impacted by this would see the original license removed and the correct relicense amount reported, which will be lower than the original license. All refunds appear in red on the royalty statement.

If you are seeing a number of refunds associated to Canva, we apologize for any inconvenience this has caused and for not notifying you in advance. We're looking to our processes to try to ensure we can avoid this kind of issue in the future.

The Getty Images Contributor Relations Team

It would be nice if once, just once, they agreed to swallow the mistake between them (Canva and Getty) and keep the contributors whole...

Steve

Quote from: charged on September 20, 2019, 21:24
Saw on esp.gettyimages.com just now. Copied and pasted below.

---------------


Update to contributors on spike in returns on August statements.
just now
There were a number of licenses from one of our distribution partners, Canva, that were refunded on the August 2019 royalty statements and then re-reported at a corrected amount. There were two reasons for this:

1. Some Canva licenses of Essentials images were reported using the incorrect currency (USD instead of AUD). These were initially reported on the June 2019 statement, and corrected on the August 2019 statement.

2. Throughout 2018 to July 2019, a number of other Canva licenses were reported incorrectly to us at double the actual revenue. This resulted in an over-payment of royalties to contributors. These were corrected on the August 2019 statement.

In both examples, contributors impacted by this would see the original license removed and the correct relicense amount reported, which will be lower than the original license. All refunds appear in red on the royalty statement.

If you are seeing a number of refunds associated to Canva, we apologize for any inconvenience this has caused and for not notifying you in advance. We're looking to our processes to try to ensure we can avoid this kind of issue in the future.

The Getty Images Contributor Relations Team

this is pure BS

Quote from: steheap on September 20, 2019, 21:32
It would be nice if once, just once, they agreed to swallow the mistake between them (Canva and Getty) and keep the contributors whole...

Steve

Sadly it just shows where the balance of power lies between the agencies and their suppliers.

Quote from: Pauws99 on September 22, 2019, 13:01

Quote from: steheap on September 20, 2019, 21:32
It would be nice if once, just once, they agreed to swallow the mistake between them (Canva and Getty) and keep the contributors whole...

Steve

Sadly it just shows where the balance of power lies between the agencies and their suppliers.

Exactly. And their debt is a huge lever. Canva, among others, can pull the puppet strings when Getty is in such debt.  http://press.gettyimages.com/getty-images-completes-equity-investment-and-debt-refinancing-activities/ and https://www.ft.com/content/f8f08ae4-b052-11e8-8d14-6f049d06439c. They are desperate to find something that works, or they just keep trying things until something sticks.

If that is true, I wonder if the person(s) that made the mistake of USD/AUD got fired or something.

Quote from: qunamax on September 22, 2019, 19:49
"or something."

I only got 6 refunds, so I should feel better than you, right?

And how is it that on shutterstock I never got a single refund in 12 years with mostly the same images?

Quote from: JetCityImage on September 19, 2019, 20:32
91 refunds.

Just shaking my head.

91 * 0,01 =...

soon you will all be paying to upload your images...mwuahahahahahaaaaaa

not funny, but that comes to mind seeing these bs accounting practices from the almighty getty. never seen a company with such a poor financial administration and so many errors.

Quote from: Microstockphoto on September 23, 2019, 17:22
soon you will all be paying to upload your images...mwuahahahahahaaaaaa

not funny, but that comes to mind seeing these bs accounting practices from the almighty getty. never seen a company with such a poor financial administration and so many errors.

They've already tried that - 'Photographer's Choice' they called it.