so never seen this one before, but I'm in the hole $13 to 123rf. no refunds, or anything except for in 2016 yet I somehow now owe them money?

You all ever experience this?

so now I'm even more confused. I've actually had sales since I first posted this with no refunds since then either. yet now I'm even further in the hole showing that I'm -15 bucks that I owe 123rf

Ouch. And what does support say? Will you update please, it's important for everybody who is contributing there to know how it happened.

I contacted support about my balance being wrong. I have had an incorrect balance at the start of the month before but it always rights itself after a day or so. This time it hasn't. Support replied very quickly to say they are aware of the problem and they are currently working to fix it. Maybe that is what has happened to you also. The sales are there but the end of the month says zero.

When I messaged support, all they said was that refunds can cause a negative balance but it should of been offset by now though they can't confirm. They will pass it on to IT though. That was a couple weeks ago and no updates yet. since then my balance has gone more negative and I haven't had any new refunds.

123RF Decided to Trump Shutter's new pricing scheme thus we have to pay them a dime for each photo sold 

May 2020 is showing as blank on the monthly figures but when you drill down into daily stats, the figures are all there confirming earnings. Their system seems to be really flaky.

Quote from: HalfFull on August 04, 2020, 22:38
May 2020 is showing as blank on the monthly figures but when you drill down into daily stats, the figures are all there confirming earnings. Their system seems to be really flaky.

It's just May that has a zero balance for me too, the rest is fine. They say they are aware of the problem.

Quote from: Zalee on August 05, 2020, 08:03
It's just May that has a zero balance for me too, the rest is fine. They say they are aware of the problem.

This happens at my 123rf account every month at the 1st day - some month have wrong values, sometimes balance is negative, etc.
About a week into the month the number are correct again.

I am sure they are "aware" of it for at least a year ;-)

Quote from: JustAnImage on August 05, 2020, 11:17

Quote from: Zalee on August 05, 2020, 08:03
It's just May that has a zero balance for me too, the rest is fine. They say they are aware of the problem.

This happens at my 123rf account every month at the 1st day - some month have wrong values, sometimes balance is negative, etc.
About a week into the month the number are correct again.

I am sure they are "aware" of it for at least a year ;-)

For me it's usually fixed pretty quickly after the start of the month but it's not been fixed this month. I hardly have any sales there at all otherwise I would be more concerned.

Quote from: Zalee on August 12, 2020, 05:06

Quote from: JustAnImage on August 05, 2020, 11:17

Quote from: Zalee on August 05, 2020, 08:03
It's just May that has a zero balance for me too, the rest is fine. They say they are aware of the problem.

This happens at my 123rf account every month at the 1st day - some month have wrong values, sometimes balance is negative, etc.
About a week into the month the number are correct again.

I am sure they are "aware" of it for at least a year ;-)

For me it's usually fixed pretty quickly after the start of the month but it's not been fixed this month. I hardly have any sales there at all otherwise I would be more concerned.

I think OP has a different problem. I experienced something similar last year, there were a lot of refunds of my pictures, I went negative the next month. I was very disappointed because they didn't even bother to inform me about refunds, no emails, nothing. Istock, dreamstime send an email even for 0.3$ refunds. Someone said that they are run on autopilot now, they lost interest in microstock project,put they efforts on another projects. That explains a lot about this falling agency.

Quote from: pics2 on August 12, 2020, 09:18

Quote from: Zalee on August 12, 2020, 05:06

Quote from: JustAnImage on August 05, 2020, 11:17

Quote from: Zalee on August 05, 2020, 08:03
It's just May that has a zero balance for me too, the rest is fine. They say they are aware of the problem.

This happens at my 123rf account every month at the 1st day - some month have wrong values, sometimes balance is negative, etc.
About a week into the month the number are correct again.

I am sure they are "aware" of it for at least a year ;-)

For me it's usually fixed pretty quickly after the start of the month but it's not been fixed this month. I hardly have any sales there at all otherwise I would be more concerned.

I think OP has a different problem. I experienced something similar last year, there were a lot of refunds of my pictures, I went negative the next month. I was very disappointed because they didn't even bother to inform me about refunds, no emails, nothing. Istock, dreamstime send an email even for 0.3$ refunds. Someone said that they are run on autopilot now, they lost interest in microstock project,put they efforts on another projects. That explains a lot about this falling agency.

I think you're right but I figure if txking also has a zero balance for May it might explain why at the start of August the balance was even more negative than previously.

Quote from: Cobra on August 04, 2020, 19:18
123RF Decided to Trump Shutter's new pricing scheme thus we have to pay them a dime for each photo sold 

Has any of it been fixed yet as overnight my May balance has returned to showing sales.

I can report two subscription sale refunds in one day with 123clawback. This is while my total hovers at $49. Refunds appear to be a popular action with this agency. I'd keep an eye on them.

I haven't had refunds in months and not enough to go negative. since I've started this my balance has gone down even further yet with no refunds taking place on my account.
no responce from 123RF at this point